Customer Testimonials
Courteous, positive, friendly and knowledgeable. Thoroughly deserve success. Very efficient.
Professional, high quality products and services
Very fast service at competitive price
Staff very helpful and knowledgeable was very easy to deal with
Quick turnaround
Great team with expert mechanics
Everything has always been very efficient, and the staff are always helpful and ready to give advice on my own bike and products in store.
Quality bikes as well as other products. Very supportive customer service.
The attention to detail is key for me allied with the quality of the service and mechanics
Excellent service, fast, friendly and efficient.
Stephen and Mark were fantastic to deal with.
Well presented bike shop well stocked with good selection of products. Staff were brilliant and gave excellent service. Would highly recommend. First name removed
Friendly, honest and very helpful services. I would highly recommend.
Knowledgeable staff & value for money services
Friendly personal service
Great service and did not try to upsell things I didn’t need
Friendly and helpful when son has many issues with bike
Fast service good advice given competitive pricing happy customer
Plenty of choice. Good pricing. Friendly and sound advice.
Fast professional no nonsense service
Excellent service from the team as always 🙏
Excellent local shop with friendly and knowledgeable people. They really do take time to find what their customers need.
Our e-bikes were serviced efficiently and in the timescale quoted. Before the work was carried out we were given a detailed description of the work needed and the cost. Problems we had experienced with the brakes on both our bikes were sorted out. We were called when the bikes were ready for collection.
Friendly staff
Absolutely fantastic service from Big Bear Bikes. Thanks to Oliver, we have a brand new kids bike which was only released a fortnight ago, delivered with awesome communication and service, at a bargain price. These guys really go above and beyond, and we will be delighted to buy our bikes from them again in the future.
Can’t wait to get out on the trails this weekend!
Thanks team big bear!
Products are great; feel like Trek staff are on your side and rooting for you
It’s good to support high street shops and view before buying
Always spot on — super thorough and genuinely keen to help. Love supporting the boys, always a good excuse to swing by the shop.
Always very helpful and knowledgeable, with great customer service .
Excellent Bike Shop. Very professional and helpful sales service. Thank you for the bike.
Excellent service as always. My bike is like a brand new bike after the service