based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets are 17 years old and look like new now!
Andrew was my Zerorez technician. He was professional, neat and thorough. I had my carpet, tile and upholstery cleaned.
Carpets cleaned efficiently and effectively.
Always professional and courteous. Excellent work with beautiful results. Always feel like I have a new home when the work is finished.
You have a great product, very clean and safe. Technician was on time and fast.
I wasn't really disappointed, just not especially impressed, either. The tech who came was great, no complaints about him whatsoever. I had heard a lot about Zerorez, and I guess I was expecting more. I had three small areas cleaned; some spots came out, some didn't, just like any other cleaner I've used, it took several hours to dry, just like other services I've used; the price was $99 for the three rooms, and actually a little on the high side compared to others. One nice thing was while appropriate services were recommended, there was not the merciless hard sell that turns me away from other vendors. So I'd say Zerorez was OK, but nothing fantastic, and I'd probably make my next cleaning decision based on price more than anything else, as I cannot detect a great difference in outcome.
I like that you don't use any soaps or chemicals.
Carpet was really bad with pet stain. I paid way more then I expected to pay, but the carpet looks amazing. I just hope it stays that way for a while.
Great service, commitment to testing it right. When we thought there was still a stain left, Zerorez sent the associate back out. Our carpet looks great.
results are great, technician was professional
I was told it would cost me only $105, but I was charged $182. It was a very small house, I told them it was a single story less than 1600 sq ft house, 2 small bedroom and a small den, I was told when I called that it will only be $105 for that small house. I'm a Realtor and I have several rental house, I was hoping I can get a fare price from you, but I was very disappointed. I hate to be gouged at the last moment. I assure you that I'll tell my office and all my associate of m experience with your co.
Cleaned my carpet beautifully!!!!
You corrected the situation that we complained about in a very timely manner.
I like the fact that no shampoo was used and the technician was knowledgable about your service. He was great.
although some pet stains could not be erased i WAS HAPPY ABOUT HOW SOON THE CARPET DRIED.i LIKED THAT HE DIDNT TRY TO UPSELL and actually adjusted the price quoted me downward afterseeing the area.
Tech was very good and courteous, helpful, did a great job.
The carpets look great, the technician was great too. I am just disappointed that I called and specifically asked for a day that would allow me to be first on the list. I spoke with a woman who assured me that would be the case. I was disappointed to find out that after I had made that appointment another person was placed in front of me. When I called yesterday morning to inquire why the technician wasn't there yet, I was told that they put a "quick estimate client" in front of me and that he would be there very shortly. He didn't arrive until 10:15 - I feel like Zerorez is doing a bit of a bait and switch or "say anything" to get the appointment booked and it is disappointing.
All of the extra fees were not discussed prior to coming out. I would not have used the service if I had known that I was going to have so many extra charges. Carpet came out clean and cleaner was nice, I just felt like every little thing was extra and if I wanted it the price was double. Not good.
Your service tech was professional and worked quickly and efficiently. The carpets in the home we recently purchased were filthy from the previous owners. The Zerorez cleaning process made the carpets look new again. Thank you!
Gets the pet stains out. Also gets ground in stains out. Technician was professional and he did a great job.
The knowledge of your tech and his professional manner. Carpets came out like new
fast, friendly, quality work
everything the only part I do not like ...butthat is ok I guess is the charge you do for travel time
The first time we used your service the job was incomplete. I had to spot-clean several areas. After informing you of the problems, you sent us a $25 discount coupon for future service. We just had four rooms cleaned on June 6th, but the service person did not take the coupon or reduce the bill. He quoted us the same amt. as your phone quote. Unless this is put right, do not expect us to use you again or recommend your service to anyone. (A $25 refund check would make this right.)
This was our second time to use Zerorez. After using steam cleaning for several years, always happy with the initial result but soon having a build-up of residue and the carpet quickly getting dirty, we were so happy to try Zerorez and not have the build-up and residue on our carpet!. Very pleased with the lasting result!
The technician showed up on time and was very friendly and professional.
Carpets and furniture looked great. Friendly, knowledgeable and professional technician. It was a great experience overall.
I like the quality of cleaning that Zerorez provides. My carpets' lives has been extended because of Zerorez. Thanks. Also, Jason is a wonderful service provider. He shows up on time, does excellent work, if personable, and even helped me find my cat one time.
Wasn't as happy about cleaning in some traffic areas.
Jason was friendly and professional. The results were top grade.