based on 36742 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet on stairs was still wet when I went home and it wasn't as clean as I had expected. My husband was upset by the fact that the technician went widely around furniture and didn't try to get as close as possible - he had not been aware that the technicians would not move any items.
Doug arrived on time and provided the services that were promised. He was cordial and professional and made our carpets look like new.
The way the carpet looks after your cleaning and how quickly it dried.
The guys were thorough and quick with lovely results. And my carpet dried within 4 hours which is always a plus.
Great service, quick and excellent results
pro: No residue or sticky feel... Quick service. price not unreasonable. Friendly staff.
con: three attempts to upsell with a stain coating... I was very clear the first time thatnthe reason i called zerorez is because I did 't want any chemicals or coatings on my carpet... Our carpet was made in a small independent carpet mill and we arentbsupposed to put anything like that on the carprt
3 rooms for 129.00, Living room less than 1/3 needed to be cleaned on the account of an area rug + furniture that didn't need to be moved. The tiny dining room off the living room could have been included with the living room as one room. We asked about it but they said they charge per room even if the whole room didn't need to be done. A little more than 1/3 of the bedroom needed to be done on the account of furniture that didn't need to be moved. Then we were charged another 32.00 for a tiny hallway. The technicians were very professional and friendly, they seemed to know how to answer all the questions, this is why I am not giving a zero but I think they could have worked with us in regard to doing the 2nd bedroom on the account of we paid extra for a tiny hallway and the cleaning in the other rooms were very minimal. Next time we will go with the 69.00 company we usually use, at least they are willing to work with us in regards to our situation I have explained above. Also spots are coming back even after the day Zerorez came out. We are now on our 2nd bottle of resolve. I don't feel we spent our money wisely in comparison to all the hype I hear on the radio and see on TV about Zerorez. Sincerely, Disappointed.
no smell, no weird crunchy carpet feeling, my carpets were extremly soft, like brand new!!!Techs were knowledgeble, curtious, and most of all Zerorez is pet and enviorment friendly!!!! Thank you Zerorez
Consistantly good cleaning
Doug did a great job! He was on time, knowledgable, and friendly. Carpets look great!
Professional
The carpets in my rental home look better than when I moved in! For beige carpet that is 6 years old that is saying alot! The process left them soft and smelling fresh.
The service people were professional, courtesous - even gave my neighbor an estimate same day! They were fast and effecient and took great care of my furnishings, floors and walls.
We purchased a home and the carpets were very stained. Zerorez did a fantastic job and the carpets look great, almost new. Thank you!
The carpet looked brand-new again!!! Great results!!
Friendly staff and a fantastic cleaning job! Its like you have new carpet!
Thorough cleaning; professional operator; service oriented; great attitude
I like that there's less moisture left after my carpets have been cleaned. I also like the pet odor treatment you use. I also like that the service person did his best not to leave a mess and using booties and corner guards so as not to damage the corners of the walls.
I have used Zerorez many times in the past but may not use you in the future. My last Zerorez experience fell far short of my past experiences, There were stains left and when I mentioned this to the technition I was told I needed to purchase another special treatment. Furthermore after two weeks the carpet started showing dirty spots again. There are only two adults living in the house( both of us are over 60) and a small dog (35 lbs). I am again in need of carpet cleaning but I think I am going to try another service
I like the fact that there is no soap left on/in the carpet that you cannot see, however can feel sometimes. Also, when soap is left in the carpet, it seems that stains come back more quickly. I just feel that my carpet was cleaned correctly and well done. I like to walk on it again, barefoot. Granted, I don't think my carpet was in bad shape, after nine years; neither did my technician, so I guess I am ahead of the curve.
Dave is a knowledgeable technician who treats everything in the room as if it were irreplaceable. Courteous, efficient and thorough, I hope he will be here the next time we call for carpet cleaning!
Let customers know how long the carpets are going to take to dry when done. The carpets were soaked and somewhat squishy. We were very surprised at how long it took before we could walk on them (8 hours) and they were still damp. While the carpets came out clean and look great, the cost of your service is extraordinarily high. I don't think I would use you again because it cost me over $450 dollars for 3 bedrooms, a hallway and stairs, not to mention the extra cost of something that was offered for pet odor. I am not sure that the cost outweighed the benefits and that I couldn't have gotten the same results much cheaper somewhere else.
We've had Zerorez service several times and were completely satisfied. However, this last time was significantly better than past times. David was the best. He was courteous and knowledgeable and did a fantastic job. He's a great representative of your company.
Bob and Brett arrived on-time [actually at 10:45 for a 11-2 window], began work immediately and did a great job --the carpet was much cleaner than when other companies had done it previously. Bob especially appears quite knowledgeable, and he has a pleasant personality. He didn't try to up-sell or "nickle & dime" us. He answered our questions and both he and his partner were efficient and completed the job promptly. I wish all in-the-home servicemen were as professional and courteous as Bob and Brett.
staff and results are terrific.
No chemicals and the carpets look awesome. We are anxious to see how they hold up.
No chemicals used and top of the line service.
Your process is superior to other carpet cleaning companies as it actually works.
The technician was extremely informative and answered my questions without any hesitation. The carpets look better than they did after the last company cleaned them and that was a year ago!
As always Zerorez representative was professional and did a wonderful job getting my carpet back to like new condition!!
You guys do a great job and get the carpets clean!!