based on 40301 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Stains not removed. Did reschedule someone to come out.
The crew was very friendly and professional. They did a great job on the carpets and air ducts.
My service man, Andrew , is very helpful
and attentive. He is fantastic.
Andrew was very pleasant and didn't try to sell products that I didn't need. He showed up close to the time that he said he would.
Roy Was very informative of what he thought would work best for a rental. Both men that came to clean the floors were very nice, they cleaned up everything before leaving.
I liked that it is pet friendly. Danny was a very professional and personable technician. I will recommend him to friends and co-workers.
THE PRODUCTS WERE GREAT THEY GOT OUT SOME TUFF STAINS IN THE CARPETS THAT I THOUGHT MIGHT NOT BE DUABLE.THE SERVICE WAS GREAT. ANTHONY IS A GEM,GREAT CUSTOMER SERVICE.DON'T LET THIS GUY GET AWAY. THE NEXT TIME I NEED MY CARPETS AND FURNITURE CLEANED I WILL ASK FOR ANTHONY. HE'S WONDERFUL.
Some of the downstairs carpets or rugs do not look like they have been touched. Return to fix problem is scheduled for this Wednesday, November 6th.
Clean feel
No chemicals
We spent $250 dollars to clean our sectional. It took the tech less than 30 minutes and it's still not clean and smells no different than before. This really saddens me that I thought it would be better, the tech simply ran the hand wand over once with no rubbing to get our sectional clean. We had a dog who was sick and we wanted it cleaned because I am having major surgery Wednesday. I guess I have a hard time giving someone an equivalency of $500 per hour and deliver a $5 an hour performance. Our carpets were left extremely wet to the point that my wife said she felt water between her toes. The carpet is buckeling in our house because of being so wet. The tech was nice and personable. We have used Zerorez and have loved the results prior to this; I would really like to have my sectional cleaned correctly. It's Sunday at 7:50 and my carpets are still wet. Please contact me at Phone number removed if you can help us get this rectified. Thank You
The carpet is clean and the house smells great
I liked the friendliness of the technician and his honest explanation of what he was going to do. He worked in a professional and efficient manner and was respectful of my home.
They were neat, fast-and professional. I called my cousin right away took a pic and send it to her. She asked for their number and now she has an appointment for next Saturday.
The expediency in service that was required by me was met with no hestitaion whatsoever, a huge plus! Your technician was was polite,respectful,informative and extremely knowledgeable!
The tech put a lot of effort into his result.
your friendly professional on time and work quickly
I like the fact that your associate Jared was very prompt, courteous and professional. We have our carpet cleaned twice a year and we have used Chemdry and Stanley Steamer. Both companies did a good job but neither of the two got results remotely close to the finished product from Jared and the ZEROREZ process.
The residue from the cleaner was strong and lasted a long time.
Love it
Frist Brett is the best service person that you have in your comapny over the many years that you have been coming to our house. Also that the carpets donot look like they have jusr been clean they look like that they were just installed.
Jarod is very polite and professional The product is unique and cleaned my carpet very well.
Fact of not using chemicals
Anthony was very thorough and honest. He went through the house before he began to assess the carpet in all rooms. We looked at certain spots and he explained which ones he could remove and what he would be doing. He also explained why I sometimes continue to see some spots after they are cleaned.
narrow the show time window
This is the third time we have used Zerorez for our rental Condo. The first time, the carpet was a mess with several areas of dog urine and they were able to remove all the stains leaving the carpet like new. There is absolutely no residue afterward, which we are very happy with. The employees are very courteous and friendly. They explain everything to you. If they cannot remove a stain, they will let you know, but try their best to do so. I am very please with your service and will continue to use it and recommend to family and friends.
I like the idea of clean carpets without soap residue and the clean citrus smell. Both of the last two times I have had your service, my service technician has been Anthony, and he is professional, personable, on time, and a pleasure to do business with. The first technician was fine, as well, but I don't remember his name.
Two small stains that were on the carpet were still there after having them cleaned.
Very professional service, great job! I have already told quite a few people to use Zerorez! They are trust worthy and the results are great!
Took out some of the stain left on the first visit. When I called, I was told that I had to pay an additional $75.00. I refused and was very disappointed in your company. At the first visit which left a lot of stain, your technician was more interested in selling me the protective coating than getting the stains out. I mad a point of showing him the worst of the stain. Very, Very disappointed. I am a senior and can't afford the additional money.