based on 36742 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the NO SOAP technologie.
The carpet dries faster.
The Tech knows what he is doing.
Overall, an excellent job. Service tech removed some stubborn stains on stairwell carpet and left the carpeting throughout my condo looking nearly brand new. The only suggestion I would make would be that you offer special discounted rates for seniors/veterans like myself. I have COPD and because of my respiratory problems, I would like to have the carpet cleaned about three or four times a year to eliminate dust and improve the overall air quality within my unit. However, I am on a fixed income and simply cannot afford to spend $600 - $800 a year for the service. If Zerorez offered discounted senior/veterans rates, I would have you clean my carpet three to four time a year instead of just twice. First name removed J. Last name removed
I wasn't sure that my carpet could be cleaned, but I was amazed. It was like a miracle. My carpet looks great. Thank you Zerorez.
The boys in the field are timely, curteous and the job they do is very good and satisfactory.
Helpful in making appointments that are conveniet. Always on time. Call me first - thanks. Excellent cooperation and outstanding work. Carpets stay clean -
Thanks.
First name removed McCanna
The products used on our carpets were absolutely amazing. The previous owner of the house had cats and dogs and there were urine stains throughout the whole house. We were extremely worried that the stains and the smell would not come out. However, after using your services the stains were removed and the carpets looked almost brand new.
I would also like to commend the technician, Roy, who provided the service. He was extremely thorough and honest. He explained what he was doing to the carpets and why he was using specific chemicals and treatments. Roy was determined to get the stains and smell out of the carpets, even to the extent of spending extra time on one particular room. You could tell he was very passionate about what he does and really takes an interest in satisfying the customer.
Overall, we are extremely pleased with the results and would highly recommend Zerorez to anyone.
I felt Dave lacked flexibility in his charges and he nickeled and dimed me. He charged me $50.00 for a 9 x 9 area rug which I felt was over the top. He initially said he would charge me "an area" cost for each of my 2 bedroom closets which I refused. He later said he would clean them as a courtesy. $306.10 for 4 bedrooms is in my opinion excessive, especially since I have used your company in the past. I will look into other options in the future. Name removed
Professional staff. Except they missed a spot.
The technician and the staff.
no residue!! its perfect
Roy was most professional and answered all of our questions. The rugs look great
Same quality service every time. I would not use anyone else...ever!
Your people are courteous, clean and mostly intime, and the end product is satisfactory.
Quick, on time, and everything came clean.
Roy was very good.
You have great employees and my carpets look wonderful. Thank You
Your representative, Roy Lewis, is excellent. Very professional and helpful. We won't use any other representative but Roy.
My carpet looks absolutely amazing . Just like when we first purchased it. The cleaner was so knowledgeable and really took the time to explain his product . Thank you!
Dave is the key to my service....he did a beautiful job.....my first experience was not as satisfactory
tile grout not very clean for money spent on service
No Soap or chemicals. Just hot water. It cleans the carpet like I can't believe. WOW!!!
When I booked the appt I was told they would call when they were on their way out. At the end of the 'window' I called to find out how much longer it would be since I hadn't gotten a call yet. The tech said there were no such notes on his work order.
I asked the tech how long before the carpets were completely dry, I was told 6 hours. It was more than 15!! Need to be more realistic to customers.
Cleaning was outstanding. Carpets look great!!
so far sp good Your .
Friendly people, thorough job
I was charged for waht looks like 4 rooms of cleaning. There are only 3 total rooms in the condo. Floor was not vaccumed so it remains very dirty. I own a property management company and we have used zerorez SEVERAL times in the past. This time I feel like my expectations where not met.
There are two large and 1 small stain in family room.
No chemicals.