based on 39987 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Affordable, professional service. Your technician, Roy, was a great help and was able to remove an awful finish a tenant had put on a tile floor in one of our rentals. Thanks Roy!
The customer service experience is outstanding. The technican is very courteous and does a great job cleaning.
carpets stayed clean
You were on time and when you got here it was fast and it looks GREAT!!
The technician, Roy, was a consummate professional! He did a fabulous job cleaning my carpets!
Great customer service and the carpets look great. Thanks!
They work
I was hoping the dark spots of the carpet would be gone the next day. If like to get rid of them if possible.
C
No soap or scents!
You did not disappoint us--we just do not usually suggest community services to others as we want to avoid their whining about it. :)
great!
The scheduling window is too wide. A 2 hour window with a 15 to 30 minute notification would be more appropriate.
I was surprised & disturbed to have an $8.00 fuel charge added to my bill.
Great work Neat and fast
Roy is a hard worker with a conscientious desire to do a complete and thorough job. This is a repeat performance with zerorez because of our satisfaction in the past. Roy needs a
raise :)!
Best carpet cleaning we've experienced here in the valley.
I like the lack of chemicals, the friendly and on time technician, Roy. I also liked how soft and clean my carpets get from the treatment, and the Spotter cleaner works great.
Every time my dogs get my carpets filthier than I think is possible to clean ....you guys to the rescue!!!
the no soap/detergent aspect of it. Technicians were friendly and helpful.
Friendly staff and great service
I have used your business prior to this time and first Tech before was great. I did not appreciate this tech leaving my rocks in my front landscaping all messed up from the hoses; the carpet was much more wet than last time and took way too long to dry; the residue left on my tile outlining my carpet was ridiculous! So sticky! My grout was white & we had to scrub it off the grout. I did not have that mess when the first tech came to my house. Obviously the tech that cleaned our carpet on August 8th was either in a hurry or does not have much pride. Please find out who did my carpet the first time around & only allow him to come do my carpets. I would appreciate that. Thank you. Name removed
I thought carpet would have looked cleaner. Employee said rug was worn. Can't rug be clean and worn?
The carpet has never looked better! The gentlemen who came to my home were very informative and let me know what they were doing thanks for a job well done.
I wasn't happy about waiting like you are the able company. But the guy performing the work was personable and my carpet has never been as thoroughly cleaned. Five stars!
You made our 5 year old ccarpets look like brand new.
your company advertises much more than it delivers! Your high prices are obviously for nothing more than to pay for expensive ads on radio and television! My carpet could have been cleaned just as well by a self-owned small company. I could not be morre disapointed or disgusted. Your ZEROREZ Company is a lot of big HYPE and does not deliver. I will tell everyone I know not to use your services and what a major rip-off ZEROREZ is. If anyone says they are thinking of using your company or product, I will tell them not to.
The fact that there is no soap in the carpet and how fresh and clean my carpet is when you are done.
Always respectful, helpful and thoughtful when coming in to clean our carpet.
Better availability on short notice
The technician dripped fluids on our tile and hardwood floors which we had to clean up. I'm not sure that the animal scent has been eliminated either.