based on 40275 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
carpets look great !!
Great results and friendly staff
After paying so much and having the floors cleaned, there were marks that looked like cloudiness in certain spots. I called the technician (who was really nice - great guy) and he came back and basically used a mop and water to go over the spots.
I liked the technicians but thought the product was terrible.
Matthew was knowledgeable and pleasant. He did a great job
Availability is good, and the professionalism and speed at which they get the job done is great.
Great team. Professional, arrived at scheduled time. Corresponded prior to arrival. Clean informative team. Will be calling regularly from here on out.
Tracey was quick and efficient. He was careful not to step on our wood floors without shoe covers on. He was also very pleasant and did a great job. Our floors looks better than they have in years!
Great service from start to finish. Travis and representatives at Zerorez was very helpful, professional and kind. My 16 year old carpet now looks fresh and clean. I appreciate great customer care and service that didn’t cost me a fortune.
Technician seemed to know how Zerorez was formulated and took the time to explain how it works. Very nice tech. My only complaint is I felt he hurried to fast and left a few puddles of water on my caret.
Zerorez did such a great job on our carpets! They look brand new!
The service man was friendly and knowledgeable.
Communication from technician, on time arrival, knowledgeable, did a great job and carpets look and smell so good!
Very professional and informative on how to keep up with the carpet clean with pets in the house. Thank you
Kind personalized customer service on the phone and in person, very happy and great experience.
I will kike to register a serious complaint regarding the conduct of one of your carpet cleaning technicians, Travis, who was scheduled to provide service at my home today, April 11, 2026 at approximately 9:15 am
Upon his arrival, after Travis had already ascended to the top of my stairs, I politely reminded him of my prior request for all technicians to either remove their shoes or wear protective shoe coverings while inside my home. This is a standard practice I maintain to preserve the cleanliness of my floors and respect my personal space.
To my surprise and disappointment, Travis not only disregarded this reasonable request but responded with an unprofessional and dismissive tone. When I reiterated the importance of shoe coverings, he retorted, "I'm gonna clean your carpet." I explained that while he might be cleaning the carpeted areas, the request applied to all surfaces and that all previous technicians from other companies had consistently honored this policy. He was the sole individual to outright ignore my explicit instruction.
The situation further deteriorated when Travis adopted a confrontational stance, stating, "Nobody’s gonna clean my house with my attitude." I found this remark incredibly offensive and utterly uncalled for. I firmly corrected him, clarifying that my request was about respect for my home and adherence to a reasonable policy, not an "attitude." His disrespectful demeanor and unwillingness to accommodate a simple, common courtesy were entirely unacceptable.
Given his continued recalcitrance and escalating hostility, I felt I had no option but to ask Travis to leave my property, as I was no longer comfortable having him perform any service. As he exited, he made a final dismissive comment, implying that any complaint I might file would have no consequences for him, stating, "Go ahead, go ahead. They’re not gonna do anything to me."
This entire experience was deeply disturbing and utterly failed to meet the professional standards I associate with ZeroRez. My understanding is that your company prides itself on highly trained technicians, excellent customer service, and a positive working environment – none of which were evident in Travis's behavior today. His lack of professionalism, blatant disrespect for a client's property, and confrontational attitude are completely unacceptable.
I expect a thorough investigation into this incident and a prompt resolution. I had anticipated a positive experience with ZeroRez, and instead, I was left with an uncompleted service and a deeply unsettling encounter. I would appreciate discussing how ZeroRez intends to address this matter.
The technician was very thorough and performed the job quickly without skipping any corners. The price was reasonable and the carpets look and smell amazing.
Great service for a great price.
Mekal was the tech and he was very unprofessional. I could not personally be home for the appointment so my mother received him. He made comments to her about the carpet being cheap and that he cannot do magic to get the carpet clean so we should be ok with mediocrity? He also got bothered when it was requested he retouch spots on the carpet. As a professional cleaning company cleaning area rugs shouldn’t require magic much less be that great of a challenge. Furthermore when you invite someone into your home to perform a service that is not free, it is unacceptable for them to make any negative comments. Had I known at the time he would have been asked to leave immediately. I also don’t know if it’s standard, but he collected payment before doing the work which at that point whether the job is good or bad, the company is paid so it’s easy for the crappy attitude to come out. I truly regret using your company but at least I can mark it off as one I will never use or recommend. I don’t need a refund, but that level of disrespect from your representatives is disgusting.
Knowledgeable
Easy to schedule, Efficient work. Major was Fantastic! I would have him handle our cleaning jobs in the future.
Carpets are cleaner! Friendly service with a smile😉
I’ve always used Zerorez because I like the way my carpet feels and looks .
Sol was our guy for this job, he was excellent. We had numerous spots from our dog, he got right to it with his black lite and now they are gone.
I have already recommended you and him to one of my dearest friends.
Zerorez is the best!
Steve was very nice and he did a really good job on carpet night that means it’s time to bleep and that was very dirty from two dogs
The technician explained everything really well and had great customer service.
timely,knowledgable and professionable
You deliver! Had my carpet and furniture cleaned and it looks amazing. So excited the difference it has made. Your associate was polite, professional and very knowledgeable. He was extremely efficient and did an amazing job. I am so happy with the results. Thank you thank you!
Very quick and efficient! Carpets look great!!
Easy to get an appo8btment