based on 39967 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Deep cleaning on tough traffic areas. The staff was very helpful and listened to my concerns.
The person who came (Raphael?) was full of advice and not a high-pressure sales guy. It was clear he knows his stuff.
Did a great job at a great price. Carpet looks like new. Thank you!
Professionalism and thoroughness.
Excellent customer service from the very beginning to the very end you can tell they really make a lot of attention to it and it’s a great experience. Wouldn’t hesitate to use them again or recommend ps our guy “Major” was awesome.
Travis did an excellent job cleaning my area rug. I have lived in Nevada for 23 years and Zero Rez is the only company that I trust to do a good job on my carpets
The staff was knowledgeable, professional and friendly. The job was well done in a very timely manner. I would definitely use their services again.
The technician was fast, thorough, and friendly. Our carpet looked great after cleaning.
Daniel and Chris are magicians. My bedroom rug looks brand new! They worked really hard to make our couch and area rug look fabulous. Our steps also look great.
The carpet cleaning was exceptional. Made the carpet look awesome after the cleaning. Plus, the technician was personable and pleasant.
Daniel did a great job & service was excellent!
Timely, courteous
Felt like our home was very clean afterwards.
I have been using your services over the last 20 years. I have all good things to say about Zerorez. I have recommended you to several of my friends and family.
Professional, Trustworthy. Considered a top choice in Vegas.
Zero Rez is very professional and effective! Ricardo was prompt and helpful and friendly Rugs were clean very quickly and dried quickly very happy!
Jay came and assessed my situation, then recommended the agitation, cleaning & final protectant... It worked out and looks great!
Services are affordable and we love the versatile products offered. We have rugs, tile, and carpet in our home so having one company to help us with all surfaces is nice.
Richy Ortega is the BEST technician!! He provides exceptional customer service and always delivers when helping with our floors. He is very friendly and executes the job so well each and every time. Thank you for all you do, Richy!
Service was 10/10
I love the specials that you run. It's nice to see you didn't jack up your prices like everyone else gouging the public.
Service
Technician was friendly and efficient.
Overall quick and easy process but lack attention to detail.
We got tile cleaned and didn’t get to space behind the doors. Not such big of a deal but the corners or the wall were dirty and from the cleaning equipment rubbing on them. Thought they would is used some type of protective material to avoid from getting damaged/dirty.
I have used Zerorez in the past and so when I got a text stating they were having a sale for 3 rooms for $99 it sounded like a great deal. We only have 3 rooms left in our home with carpet so it was perfect. I scheduled the appointment for the next day for an arrival between 2-5pm to fit my schedule. I got a text message earlier in the day while I was in another appointment that they could come earlier. I called some later appointments to see if I could rearrange to make that happen, but when I called the technician to confirm he could still come earlier he was already at my home (a family member had let him in not knowing I hadn't yet confirmed the change). So...to start off it was all happening very quickly and I wasn't given any time to sort through my schedule to make adaptations. When I arrived I was then told it would be $420 to do the 3 rooms. I asked why and was told because one of the rooms was in our casita (about 10 feet further than another room requested) it would cost an extra set up fee. he told me if I didn't want to pay it he could just cancel the appointment and I should have just done that since I could tell he wasn't really interested in doing any work. But, I had wanted these carpets cleaned & had just not had the chance for a while to have them done, so i asked what it would be if he just did the two inside the 'main' house. The quote was still higher than the original price I had signed up which was aggravating to me (seemed like a bait & switch), but at this point I was just frustrated by the whole process. The tech did his job (not sure how well since there was water left all over the two tile bathrooms he 'polished'.Overall not a very great expereince and I'm seeing a huge difference in the carpets.
They always do a great job
Staff caring ,flexible do a good job Jay watched out for our young cats. Product holds up well also no chemical smell .
They technicians were professional and no upsale pressure. They did the special with the pet service and was out quickly. Dry time was a bit longer this time. Maybe because of winter.
Technician was on time.
He was courteous and proficient.
Our carpets look great.
Friendly staff and no harsh chemicals
Courteous, efficient and thorough.