based on 40691 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reggie went far and beyond to resolve an issue with the last cleaning results. Looks outstanding afterwards.
Great cleaning every time. Great associates and pricing.
Carpet was stained. Treatment was handled well. Tech was pleasant and professional. He upsold me on deep cleaning and protectant. And the result shows improvement. But not enough in removing dark marks in front of couch and master chair. We'll see how the protectant works.
Derrick was professional, polite and knowledgeable. It’s always a pleasure using Zerorez
Richie did an excellent job!
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Great service
I. like the Allergen free chemical solution used to clean my carpet. I also, like that excess water is not left in the carpet, which allows it to dry faster. Your staff members are always respectful and friendly.
Thank you for your service
I love how helpful the cleaner was. He did such a good job and made me feel well taken care of
The products are clean and strong! No chemical smell no gritty feel on your feet , dried by the night and didn’t smell , with other companies they smelled horrible and didn’t dry for days.
Service was excellent and professional! They called 20 minutes prior to arrival. Explain and surveyed the job. Finished in about an hour!
Had me inspect their work prior to payment.
Highly recommend this service.
Hate these surveys
The service was great very fast and the price is reasonable
Hi! This isn’t a reflection on the technician, he was professional and did a good job. My concern is more with the company’s sales approach. I’ve been a customer for years, and it feels like the experience has shifted from straightforward carpet cleaning to a heavy emphasis on upselling additional services.
In the past, I would schedule a cleaning at a more predictable rate and the technicians would do their best to get the carpets clean. More recently, I’ve been told that stains on my relatively new carpet cannot be adequately treated unless I purchase additional services such as scrubbing or other upgrades. Whether that’s technically true or not, it leaves me feeling pressured and makes me dread the sales conversation before the cleaning even begins.
Ian was excellent. He explained the whole process and was done in no time. Our carpets look fantastic. I will definitely recommend you guys again and again and again.
Zerorez is a great service and an asset to the valley. The technician was early, and the timeliness was appreciated. As always, the technician(s) are courteous and thorough. There was a spot I assumed would be hard to get out ... it wasn't. Thank You for the service and expertise.
We had such a wonderful experience. I apologize but I forget the name of the young man who did our carpets, but he was incredible. We will definitely be contact you in 6 months or so to do another round. Thanks so much!
Great customer service!!
The results! Carpets and Rugs are so soft and clean after cleaning.
The technicians are always polite and professional. Been using Zero Rez in Las Vegas since the opened their office here.
Very friendly, super fast cleaning, easy to communicate!
Today is June 12 I had your company come to my house yesterday. The loveseat, couch and chair really do not look good. There is some yellow on the cushions. One side could be OK and then there’s some like yellow so I called and I am having someone come out tomorrow to redo it.
Come on time and work quickly
I’m always amazed at how nice my light carpets look after zerorez service
Quick, friendly
great
service
even
better
technician...
Professional and kind technicians
11 out of 10
A plus
Will O and Saul kudos
The technician did a very good job
No chemicals, carpets dried quickly.
Very friendly and professional. From calling to schedule appointment to the day of service. Our floors look amazing.
The service was quick and efficient