based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
IT took 3 visits which concerns me. Ellis didn't come prepared with the right tools to get the dirt up the first time. This is at his own admission.
On the third and final visit. Roy got it right thank you Roy for going above and beyond to fix the problem. Roy even power washed our driveway after Ellis left heavy tire prints on our driveway. Still not sure why he drove up and left the truck there.
Anyway I would use Zerorez again but I would pay better attention and make sure that details like parking in my driveway and a scrub brush be used during their visit. Thank you Tori for your prompt resolve in this matter!
Leaves carpets clean and fresh -- not saturated
Fast and friendly, very knowledgeable about the product snd service.
Our last cleaning seemed more thorough. He took longer and the carpets looked cleaner after they dried. This go round there were sticky spots that came up with a damp rag and or vacuuming that we didn't discover till we had moved all the furniture back in.
Traffic areas not cleaned. Even housekeepers asked where we got the carpets cleaned, because they were not satisfied.
Also - The carpets did not not smell clean either. I get that you have this "process", but at least give an options to make the carpet smell clean. I really don't think I would recommend your service to anyone, especially after all the hype of (again) the "process".
I think that a rental from the local supermarket could have done an equal if not a better job.
Thank you.
I have had your company clean my carpets several times now. The last time we paid for the protection (that was not cheap) and I don't feel it was worth it. It's only been approximately 2 weeks and my carpet is already showing dirt.
The guarantee
they worked fast and clean
2 techs serviced our house; quicker more efficient service.
You offer no chemicals.
Andrew was very professional and my carpet looks great and feels clean.
That you don't use chemicals. Josh was great. He was friendly and efficient. I will have him clean my carpets again for sure!
The carpet comes out clean without filling it with soap and does not require a long time to dry. The employees are professional and on time.
I like how my carpet feels after being cleaned. You also have very nice and professional employees.
The guy who did our carpets was very fair, informative and a hard worker and 95% of our carpets that were clean look like new again
Your tech Andrew is a very pleasant man! He does great work & I would ask for him on my next call to Zerorez. You have a very professional man representing your company!
Price and efficiency.
Have your workers print out the receipt on the spot. My pest spray service does this.
Have a Senior Discount for those of us retired on fixed income. Did like the serviceman, Andre, did a good job. IF I could get at least a 10% discount, I'd probably do it more often that every 7 years!
Our Tech, Andrew, was friendly and professional. I had 3 high traffic rooms, landing and stairs steamed and brushed and now it looks like I have new carpet! Because I have children and grandchildren along with myself who suffer from Asthma and Allergies and I am a pet owner, I really liked the idea of removing all residue from the carpet. The house actually smells new again! I will be calling you back for annual updates!
Non-chemical cleaning process. Cleaning completed in a timely manner and worked around cleaning service finishing up in other part of the home. Pleasant experience.
You use your own water and you protected my laminate
Wonderful I will be calling you with credit card as soon as I can!! promise next sturday or would you prefer I mailpayment?
Fast, efficient, and clean.
This is the cleanest my carpets have ever been. We live in Sun City Anthem and with all the new blacktop our rugs get very dirty in the traffic areas even though we take off our shoes, except when we have guests. This is the first time the heavy traffic areas are the same color as the non traffic areas. I also had them treated.
You helped me out by coming out the same day I called which helped me a great deal. Thank you. Carpets dried quickly, another plus.
The product are safe for my family and environment. Ellis was Curtis, friendly, and did a great job cleaning our carpets.
Everything!
RESULTS!
I like that the products you use are natural. Your Tech Brett was very friendly and explained the whole process very well. He took his time and our carpets came out great!!!
Best carpet cleaning ever!