based on 39590 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Many things - phone staff courteous & knowledgeable; technical person (Ellis) knowledgeable about how Zerorez cleaning/stain lifting works and willing to share the information; Ellis also took the time and care to point things out to me that he thought I should be aware of; he clearly has expertise and it gave me confidence that things would turn out fine; the carpet looks FANTASTIC ! - it was very dirty with dirt stains and traffic patterns and they all disappeared, it is like having a new carpet; and lastly, the final price was exactly as discussed on the phone. We plan on using Zerorez from now on and get on a better maintenance schedule. Thank you very much.
soft carpet and no smell of chemicals after carpets cleaned. very polite and well trained cleaners.
Employee that cleaned carpet knocked a glass wall sconce off my wall and broke it. He just went about his business, cleaned up the glas without any apologies or anything-until he finished and brought me the bill. At that point he said "sorry about the broken glass". I asked him what does Zerorez do when they cause damage and he replied he could give me $20 off my bill, any more I would have to contact the manager. This was one of a matching pair that he broke which means I will have to replace the glass on both IF I can even find replacement glass. I did place a call to the manager at 2:10 in the afternoon but was told she was out to lunch. I was told her name was Tori and that she would be given a message to call me back. When I didn't hear back from her by 4:20 I called back at which point I was told she went home and now I would have to wait till Monday. I was assured the manager would call me Monday but she did not bother. I do not feel I should have to come out of pocket to replace the damaged item-it will be more than $20 to replace. The associate that came out should have been more attentive and also more forth coming when he broke the sconce. Also the manager's lack of response shows they are not concerned with following through with their customer issues.
Professional service
no chemicals
How great it works. My carpet is white and 20 years old, and Zerorez gets it unbelievable white and clean! The same goes for a white chair that we have.
really liked our service tech- also liked the all natural products
On time. Nice cleaning team.
We love how our carpets look after Zerorez cleaned them. We will use this service again.
Products were safe for the pets and there was a slight orangy waft in the air. The technician was very personable and efficient.
Andrew and the man who was with him at my house explained product very good to me. I would pick the same two to come to my house when I need service again. Products seem very clean
Very professional technician who communicated arrival time and was knowledgable
Anthony was very courteous and professional, will use your service in the future
Good product, reasonable price, professional service, and I received an email every step of the way letting me know what to expect.
Prices given are wrong.
Promptness, neatness, clean-up and a very polite crew who did their job very efficiently. Will have Zerorez again.
Really got our carpet clean, where competitor just move dirt around.
The service rep was very personable and quick. I still have a rug to be cleaned so I cannot evaluate the service yet.
2 Reasons: 1. Inconsistency with the price. The gentlemen kept telling me were different from the one quoted me. He was not advised of what I was informed and also I learned I could have negotiated a better rate.
2. He missed some spots which I'm not too happy about
maybe I am wrong but I think I may have been charged for 3 bedrooms rather than 2
The 8a-1p service window was a little off-putting. I thought only the cable guy was unable to narrow down his schedule so broadly...
Roy my tech was very knowledgeable, pilot and did a fantastic job. He thoroughly explained the process. I like the fact that it had zero residue.
I like the way the carpet looks now, and I liked that it was soft and not "prickly" when the job was done. The techs were simply wonderful. They were friendly, and neat and tidy and worked hard to get the job done right. It was nice to have such gentlemen in my house. I will be using Zerorez again in the future.
your prices are very resonable, the techniciansthat came to the house were very efficient and finished the job very quickly and did not push a lot of additional charges on me and offered to clean a small area rug for me at no additional charge. The carpets came out very fluffy with no chemical smells. I will definitely have them back to clean my other rooms.
Our rugs look great though they stayed wet and furniture could not be moved back until next day which when making the appointment that was not expressed to us
The tile in the office and restrooms is not clean, the technicians left a mess out side the restrooms in the hallway. Part of the quote was for an area rug that the technicians said can't be cleaned? The carpet that was cleaned in the apartment was good, on the other hand the office carpet is just okay at best!
I had planned to call Doug McKee today but just could not find the time. My boss Myra Caspa was in today (Area Manager) and I suggested that we should take ZeroRez off of our approved vendor list.
The people we dealt with from the person answering the phone to the sales person to the tech were all professional and kind.
Friendly staff, I liked that fact that you clean without chemicals
Professional technicians and the carpets come out very clean and stay cleaner longer. Worth the extra cost. Y
We are repeat customers, and will continue to be so. Brett is the tech. we always request a true pro.