based on 560 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous Staff and ease of doing business with the team.
Everything
Professionals and great service
You keep the appointments on time
Service department is very professional and took care of any issues without a oroblem
Prompt courteous and knowledgeable staff in the service department
Brought camper in for repair. Was told it would take a week. When I called to check on status Mike in the service department stated it wouldn’t be ready for another week or more that they were overloaded with work. I said that we had camping reservations and he laughed and said I thought you were done for the season. When I said we need our camper he hung up on me.
Mike also tried to tell me that the repairs would not be covered under the Warranty Forever, which it was. This is not the first time I’ve had this issue with Mike. We replaced two scissor jacks that should have been covered, but I paid out of pocket.
There are other ways to deal with customers than hanging up on them and he needs to take some form of training.
Rob the Forman of the service department was fantastic and can’t say enough about him.
The reason we bought from Alpin Haus was because I heard they had a great reputation......I’d have to think twice before recommending them to friends and family.
Dan was our guy to show us all the workings of our new Solitude 2930RL and was very thorough with everything. He gave us the time we needed and answered all our questions.
Everyone there from the sales guy Nick to the manager Keith was also good. I believe that if we happen to need special service on our RV, they will be as good as they weere during our initial process.
I've called to many times to count without a return phone
Very happy with the customer service.
The service department is top notch! They are friendly, honest, and efficient. I highly recommend Alpin Haus as a dealer and a service center!
Very professional very nice and great
All our service calls have been handled quickly and efficiently when the tech’s come across a problem we have been quickly notified and the problem taken care of with minimal fuss to the customer
Your service department did a terrible repair after telling me they would replace the full panel on a brand new RV they slice the panel cut out a section. Service manager agreed that was not appropriate I’ve left four messages with no return call. Not a very good customer service experience after the sale. This would affect my recommending you to further friends to purchase from your dealership
Alpin Haus has been really good to deal with regarding Storage and repair, The Sales people at Port Jervis have been great as well.
We just bought our RV. Steve our salesman has been wonderful!! We want to see how things go with your service department as the battery not holding a charge. We are storing it there as well. If all goes well then I would recommend to friends and family definitely.
trailer winterization was very accomidating thanks
I thought service on my vehicle would be done a little quicker than it actually was.
Knowledgeable staff
Excellent service very accommodating
Brought out motorhome to your Amsterdam location for winterization and a warranty inspection. Both handled very efficiently and Victor (service department) advised me on how to upload my inspection document. Very pleased with your service and so happy we purchased from Alpin Haus.
This is the first experience I have had with Alpin Haus. The sales person Charles Weitz was great. He was very responsive to my calls, text messages, and emails; addressed all my questions and concerns promptly throughout the process; and also made helpful suggestions. Charles showed me that he was very knowledgable about the trailer (Rpod 180 then ultimately 171), confident in the quality of the product and the service your dealership offers, that it would be a good fit for what I was looking for, and that he wanted to make sure I am happy with the purchase. The tech person Lance was also great - he was very patient and explained lots of details clearly during the training session. Everyone at your dealership was friendly and helpful, Jake, Jim, the gentleman at the store (who explained to us the different options of surge protector and also generators), and the receptionist. A really great experience.
The exterior wash/cleaning missed a lot of bugs on the front. It was very noticeable in the direct sunlight when I got it into storage. Pretty disappointing.
Great line of products to look at and choose from. All the staff are friendly and accommodating. They try hard to earn your repeat business.
You have a very friendly staff that gives very prompt service and everything has been done to our satisfaction.
Ray is excellent and your service department is very responsive.
The staff is very kind and sincerely want to help. Thank you.
They do make you feel like a VIP
Incredible staff . Keith and Derrick are terrific and treat customers with care and professionalism.
Good products..responsive service dept..quality repairman.