based on 739 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Salesman was helpful along with the manager.
They knew the product and answered all of our questions.
Jonathan is awesome! Top notch service and always communicates any issues with my camper! Finally found a place I can trust that doesn’t treat me like another dollar to be made!
I like the people at Alpin House they are Friendly and helpful
I dropped my camper off for repair on 8/12/25. It was complete on 11/20/25. It needed 2 drain elbows, 1 J wrap, 1 corner cap for the slide out. This was from an insurance claim. I thought that using my credit card for payment ahead of time would help move things along but, I was wrong. Parts were received timely. It was scheduled into the shop 4 separate times for the repairs….. instead of fixing all at once. It didn’t make sense. Communication was lacking, no one answered the phone or retuned calls. I had to physically go to the facility 9 times for information. I have more to say but I don’t want to waste any more of my time.
The friendliness and knowledge of the people
Rv not repaired, “normal issue” or not, brand new camper should not have the issue that will not be addressed.
Guys were awesome . Matt , Alex , Chris and Mike were nothing but helpful . Made the entire buying process easy .
Service is top notch!
Friendly , competent staff
Pleasant and knowledgeable sales and finance people made our transaction seemless.
I don’t feel like I’m being mistreated in any way
Friendly staff who explains as aspects of the service order.
Dave (Service Advisor) is exceptionally organized. Manages expectations and is very clear about timing and course of actions.
Nick (Technician) is thorough, works clean, explains how he is proceeding and asks questions.
The sale of the unit was smooth and easy. However, the service department was unresponsive and took a long time. I was able to get in touch with the head of customer support and they were extremely helpful and responsive. Overall I would recommend the company but would definitely warn about the service department
Things have not been right with our camper since we purchased it new last January. IT's been in and out of the Service Department, things that were supposed to get fixed were not fixed. It's there now, and we've called and left at least 4 messages asking for an update and haven't gotten a call back. We're fed up with the RV itself, and getting more frustrated with the Service Dept.
Yes, we'd like to speak to someone!
Name removed and Clark Peaslee
Service is very good
Service is always prompt and staff always pleasant.
Convenient location, good service, friendly staff.
Excellent service and was explained everything every step of the way!
Effective service from sales person to financial manger
Exceptional service! Everyone is great but special recognition for Theresa in Service advising and Tommy in Service who diagnosed something no other places could! Nick also did a stellar job with winterizing our unit and was very careful and respectful inside.
They had my unit for 4 months and never fixed it. Wanted $300+ for 15 feet of trim cover that I purchased 50’ for 19.99 and installed myself once I took the unrepaired unit back. Communication is absolutely the worst since Taylor left as writer. I can see why she left good people don’t leave good companies when treat well.
Bought a brand-new Coachmen Leprechaun on October5 and as of today Alpin Haus have had the unit awaiting parts for a door, with very little communication with us other what we initiate to ask what is happening!
We are at a total loss as to what steps to take next and are completely disgusted with the treatment we are receiving
Return calls sooner. Teresa did follow up much better. Thanks
Someone contacted me less than 24 hours after my inquiry. They got me in to the shop right away and are already in the process of getting the necessary parts to repair Mr RV.
Quick and transparent service
Alpin Haus has always treated us professionally
The receipt should have how many hour of labor and how much labor cost by an hour
Called three different times three different days and did not receive a call back. Had to physically drive to office to find out the service was complete. When picking up RV, the following day, the engine battery was totally dead and had to be replaced. After replacing battery when picking up the second time found the house batteries were totally dead and had to return to building to remedy that situation.
After paying several hundred dollars for a full check over of the RV prior to it being sold, I was disappointed that I had to find both problems and make multiple trips to the building. It would be nice to get a 20% refund on the cost of the check up that didn't really do a good job with the electrical system.
I do have to say that the corrective measures were done quickly but feel they should have been caught when checked out since I was paying for it. I had to drive to building three times to be able to get the finished work done and retrieve the RV on the 4th visit. ETL
The service department is excellent.