based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
From sales to Finance and Service, everyone we encountered has been knowledgeable, courteous and professional. The service department hit every commitment they made and the communication was top level. I couldn’t have asked for more.
Live in Vt , Have dealt with Alpin house on two previous occasion so felt traveling there would be good.
Upon day of pickup No agreed upon alterations completed upon arrival for pickup. Only completed upon insistence.Johnathon the alleged manager was less than empathetic to my issues which compounded my disappointment. Felt like oh I was only buying a brand new apex nano so not a big deal for him. Upon return home unable to get into camper. Keys just did not work. Had to call a locksmith who by the way has 40 years of experience. He reported he could get in but would have to drill lock out. Not being able to secure what was at least a very valuable new purchase to me I opted out of that. He stated the lock was clearly defective. Had to cart the RV back from VT to NY the next day. Missed Memorial Day weekend BBQ with family to do this drop off in NY for repairs to door. Have asked to have repairs expedited as I have a Maine trip scheduled for coming weekend. Art the Sales person stated they would do their best. I have zero confidence they will.
I could not in good conscience ever recommend this disasterous type of treatment to anyone. You should not have to work this hard to make a purchase. Mr. Heck from the original store in Amsterdam has made boat and camper deals with me. Although he certainly likes to make money I always felt as he was willing to do right by me and that he did.
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Phone number removed
860 Christian st
White River Junction, VT 05001
Was having service done to my camper, I received a message it was going to be delayed. Returned the phone call, left a message, no returned phone call, had to recall a few days later to attain my new date. Nothing major, just a bit of a hassle.
Staff is very knowledgeable and helpful. Jake in sales and Dave B in service have always looked out for us. We will only use Alpin Haus in Amsterdam for all our RV needs and sevices.
Considerate, straight talk service
The service department was efficient and professional, and responded quickly.
I would certainly recommend them for any RV work
The Service Guy Larry who came to look at the Door and Look was Great.. He knew exactly what the problem was. Hopefully Jayco follows through with his recommendations. Very Satisfied so far.
Very friendly service dept!
The service department was great. They were professional. Very helpful and knowledgeable.
Quick and easy to work with
Steve and Mat were great with helping us find the perfect RV and keep the price within range.
We have found the staff to be professional, knowledgeable, and helpful in every aspect of the rv experience. A big shout out to Mr. Bill Ag who always goes over the top to create a warm and welcoming atmosphere as well as ensuring that the job no matter how big or small is done right ….. the first time.
Friendly helpful courteous great location
The staff is very helpful!! From sales to service!
Sales is great, Service Advisor Dave B is awesome. Everyone is always willing to answer and questions or concerns you have.
I had a great buying experience, I bought a small Camper, And it was an excellent condition and they still gave me the white glove treatment upon pick up with the demo and all the other things
John jim and Jake did an amazing job from top to bottom on my Rv purchase.
You installed a new skylight in the bathroom of my 5th wheel, it looks like the skylight was dragged through the mud before it was installed, covered in dirt and hand prints.
I was call about 10 AM to tell me my RV was ready for pick up, when I got there it was not ready, the new capture plate that was suppose to be installed because you had broke the other moving the trailer was not installed, not a real big deal only took about 20 minutes to install.
I was very happy the second time I came back for the same problem. Dave found the batteries were bad and that solved ether problem
An accurate quote, with all material and labor included.
Impossible to get a hold of someone in regards to repairs that were supposed to be scheduled already. Camper was not properly de-winterized, ac repair is still not scheduled as promised, seal not fixed on my slide out as promised so I still have a 2x4 board holding up the center inside (so it doesn’t leak) which is such an eyesore. It’s starting to get hot our out and I have no back air conditioner or fan functionality to the master bedroom and loft area. Hot water is not working in kitchen sink and only gets luke warm in shower and bathroom sink, toggle stitch in access panel on back side of camper is dysfunctional and clearly has been dripping for quite some time as there is rusting inside it. Handles to release tanks are broken off and not replaced as they should have been I pay for forever warranty and get no response from anyone. Why should I pay for my opening if it is mot even fully complete three weeks later. It’s infuriating.
Return my phone calls for a start
Said it would be ready on Friday we t to pick it up nothing was cleaned or fix, there was problems on top of problems found a lot of stuff in non working conditions, had to pay a $500 prep and cleaning fee for nothing. Best part is brand new camper next to mine was cleaned out more than once while mine wasn't even touched
The prompt repair of a recall on my RV kitchen stove.
I have to say from the start of our journey with our sales rep Steve, to the finance mgr, to the support staff explaining the features of our camper, hitch etc, it was a great experience. We will definitely recommend your company to family, friends and business associates. Thank you!
Great people working there.
Work that was supposed to be completed was not done in a timely manner. There is extremely poor communication among your employees and also to the customers. Work that was not authorized was done and other work that was actually authorized was not done. Detailing outside was great, but the inside was poor. Window was still leaking after it was supposed to have been checked and sealed. I brought it to another place and they told me this was never done. Window seals around RV were never completed due to some sort of insane mix up on the parts that took place over a several month period - even then no one could seem to find the right parts.
Your location should be shut down until new management can be put in place, employees receive training, and you have enough staff to actually perform the work you say you can do. I will NEVER come back to your location and I will NEVER recommend to anyone else that they do so as well.
Amsterdam Alpin Haus RV is pitiful - at best.
The work that was supposed to be done was never completed. We went over all the things that needed to be done and get it home and sake issue. Someone needs to come either pick the camper up and do the correct repairs or send a mobile repair guy out. Waste of time dragging it back and forth just to get jerked around
Give more of a discount on services (for VIP customers like me) not covered by the Forever Warranty Program. My camper is covered by the program but the services it needs and is in there to get are a big expense for a retired person like myself.
Other than our salesman Adam everything about our experience with our brand new camper and purchasing was a nightmare, first we had issues with aoir first purchase last year and figured we would give the benefit of the doubt and go again and this experience was even worse with a brand new 2024 camper.. And to top it off the battery we got with our camper is bad and won't charge above 10.9v all and all I wasn't pleased with alpin haus at all