based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You are responsive
My wife and I came in to look at a specific camper and Duane (our salesperson) was excellent in every way, even though it was only his second or third week. The purchase went through without any issues and while there was a hiccup getting my vehicle wired up, everyone at Alpin Haus was great getting things done and it was clear they genuinely want you to have the best experience possible. I would highly recommend anyone interested in purchasing a camper to stop in and see what Alpin Haus can do for you.
I had work done on my camper, and the outcome is pristine. Additionally, I had my camper detailed. It looks brand new. THANK YOU for your great work.
Streamline the pickup process.
all of it!
Professional repairs completed by very knowledgeable staff!
We went to fo our walk through and they touched ever base and answered all of our questions. Very friendly team all around.
everything good
Everyone we dealt with were great! Exceptional experience. Communication was top notch, especially compared to our experiences at other dealerships.
I already spoke to an Alpin Haus representative.
We are anxiously awaiting the opportunity to store our 5th wheel during the winter season in Middletown. We live 3 plus hours from Amsterdam and need to be closer to home for service and storage.
Service department continues to do a great job!
The service department is very helpful, friendly, and thorough.
Finding an issue with my bearings and seals during my warranty service, Matt was able to arrange for the service and get the issue resolved in a very timely manner.
I paid for detailing inside and out for my fifth wheel outside was not done well and inside was untouched this is my fourth or fifth problem with your service department I am completely dissatisfied with your service department’s lack of quality service for the ridiculously expensive prices and be far the poorest handling of every situation I’ve incurred
Workers are down to earth, knowledgeable and honest about products/needs.
Organized, professional. Completed inspection work in a timely manner.
I was waiting until taking delivery before answering you requests for feedback.
We traveled 5 hours from northern NH to purchase from your dealership. The dealers closer to home made us uncomfortable
Your team was patient and we did not feel any sales pressure. On delivery day every one of our concerns were addressed and we left feeling comfortable.
We had issues with our new camper, they got us right in, ordered the part already.
Most dog friendly place that I know of. Everyone is always smiling and making you feel welcome .
The unit I bought, a Grand Design, Imagine XLS 22MLE is a well built travel trailer and supports Grand Design’s reputation for quality work. Alpin Haus took my order, negotiated fairly with me and delivered my new trailer in short order and as promised. I am pleased with both Grand Design and Alpin Haus.
The whole staff is amazing!! Very helpful. Not pushy. They also give a a price quote with everything included the first time not just a bunch of make you feel good numbers and a bunch of add on at the end!! I would totally recommend this dealer.
Very easy to work with, had a wonderful experience with our walk through and loved our name on the screen when we came in! Yes we ARE happy campers and can’t wait to get camping! Thank you all, and will def recommend.
Very responsive and helpful.
The ease of scheduling and communication of needed repairs.
great experience
Excellent customer service.
A better communication on the service that was done and someone to make sure we got the camper all hooked up correctly. They could of had more blocks under the stand so that we wouldn’t of had a hard time hooking up
Kim was great! Found me a great RV and was always quick to call with information/updates. Couldn’t have gone any smoother!
Everyone was so friendly and helpful.
Got me in and out same day. On this trip I arrived unexpectedly with a dead battery. While I was checking in with Chris in service, the other advisor heard my comments about the battery and took it upon themselves to go check battery. It was indeed dead so it was replaced while it was there. And got camper back in same condition I dropped it off in.