based on 2099 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and courteous staff. Always a pleasure to deal with everyone.
Everyone went above and beyond when we were in need of an emergency repair. There are not enough words to say how thankful that they were in the right spot at the right time when we needed someone the most.
The entire team for parts and service, the mechanics/techs, everyone at Alpin Haus THANK YOU!
Great help from employees, easy purchase experience. Everyone is always so helpful.
Everything.
Your sales department is wonderful the service department is a nightmare. Had we known how it was before we purchased our camper we would never have bought from your location and we would not purchase from here again because of the service department.
Service is and has been phenomenal. We have used 3 other dealerships, and they do not compare. won't go anywhere else!! Sheppards
Alpin Haus was straightforward and thrust worthy. There was a feeling of family and of being treated like family.
Very professional and thorough. Jennifer was a joy to work with
I'm a new customer but they r friendly and accommodating
Easy to deal with, honest and competent.
Service has been bad. My unit has spent to much time in the shop. Just picked it up today and there are still issues with it.
Great customer service and the technical staff are obviously good at what they do.
The staff at Alpin Haus RV has always been nothing less than excellent. Always helpful and polite! Highly recommend for purchase and service.
Service
Have been with them for many years. Top of the line in scheduling appointments completing service, and keeping us informed.
Every time I’ve needed service they explain everything and call to make sure they know what I wanted done. Very friendly and answer all my questions…
Staff was very pleasant and friendly and worked hard to meet our needs. When there were a few kinks in the buying process, they took care of us and made everything right. Thank you, Alpin Haus in Amsterdam!!
no comment
Great service...
The needed warranty repairs on my trailer were performed properly, professionally, and the trailer was ready for pickup in a timely manner.
Technician for annual maintenance and winterization arrived two hours later than scheduled. Improve on timeliness.
Ability to handle detailed concerns regarding maintaining and storing my 2002 Coleman Cottonwood pop-up.
Also allowing safe winter storage at a fair price.
The job took longer than I expected do to unforseen problems but the company solved them and got the job done.
Alpin Haus was flexible about when I could drop my trailer for service and Jennifer was soooo pleasant.
Personal service
The staff from sales to delivery were all very helpful. Unit from Coachmen arrived with numerous problems that should have been fixed before delivery. Service manager working to resolve. If it wasn’t for poor quality control at Coachmen/Forest River I would have rated a 9 or 10
You can tell your service department to answer their phone calls and communicate with the customer
Very good service and very friendly staff. 100% better than the place I bought my 2023 grey wolf 18RR. I have bought a new forest river 16UL Work and Play in 2013 from Amsterdam Alpin Haus. Have always been treated excellent.
To the Alpin Haus team ,
I would like to start that I have conflicting emotions about my experience with the purchase of a travel trailer that I purchased this past weekend 10/21/2023.
The sales person and serviced tech I worked with were both great . Adam King Great sales person and excellent service tech Ross excellent to work with through the whole experience and addressed additional items we encountered during our walk through. Very professional and very communicative, that made the sale and our decision to stick with with the Alpin haus dealership vs other dealers in the area.
With my mixed feelings about the camper is when picking up the new camper on Saturday 10/21/2023. Working with the service tech and doing our walk through . I encountered a few things that could be improved on in the area of cleaning and detailing.
One the camper itself was not washed not really a big deal it was raining out . Second major issue I have was when going through the appliances with our service tech we discovered several mouse droppings in the area of the hot water tank and the water pump.
Working with the service tech , both him and I spent a good amount of time cleaning up the mouse dropping and mouse urine in the camper .
When finishing up with the tech and moving on with the final steps of the sales experience I did ask for a something that could be done due to the discovery of mouse dropping and mouse urine. What was offered was a complementary detail service . Not really what I wanted seeing how 899.99 dollars is added to our invoice for the purchase of this camper.
When leaving the store and returning home and doing a more thorough cleaning of the camper , more mouse dropping and urine was found and a decent amount of installation that came from somewhere wrapped around a plastic bag against the Rv furnace . Pictures can be sent upon request.
Several hours was spent cleaning up the mouse droppings and sealing up possible entry points . A little concerned if I am going to have any possible electrical issues due to a mouse problem.
I would like to suggest that whoever is in charge of cleaning and detailing campers either new or used do a better of cleaning and inspecting campers. By doing a better inspection and cleaning this will help the purchaser like my self have confidence in standing behind a dealership like Alpin Haus.
They were short on manpower and still did the work on time