based on 4315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Just purchased a Keystone Cougar 22mls. Had a few issues, but all are being handled. Service manager and tech were very supportive and helpful. Happy with the service and would recommend them.
Alpin haus stands behind their products. Excellent quality of products. Their service is impeccable! Any questions anytime and are always willing to help.
Had a recall took weeks. Back and forth with pictures they could have taken me to a RV and said take picture of this. Would have been one and done. Our friends are starting to look at r pods. My wife and I wanted to see what you had to talk to them about what’s there. Can’t look at unless someone comes with you. At other RV places you can go and look. We. Need to talk ourself and look when we were looking and when had questions ask. Not have sales people pick what they think we need. Early in our relationship with you could have been better.
Service counter personnel very polite & know your products.
the tech's that did the work were very friendly and were able to complete the job timely
This is the 2nd time putting my rv in storage .
Staff is very friendly.
My camper has been in service for two months. My A/C (after a complete replacement) still does not work. It is very difficult to reach someone in the service department. I am paying monthly for a camper I haven't had. I have had to cancel planned trips due to not having my camper. I feel like I am yessed but not heard. I have lost time off work and have taken the camper home to have to just bring it right back.
I will say that I have had several conversations with Mark Hendershot and he is very nice and respectful and has tried to help me, but I am very disappointed in my inability to reach someone in service.
vey pleasant experience
We love Alpin Haus! From service to sales, they are the best in the business.
Sevice coordinator was friendly and helpful
You should have people answering the phone. People need answers when there rv, camper is getting repaired.
All members of the staff are all focused on the customer experience and are genuine and helpful
Great customer service always!!!
The folks at the service center are fantastic to deal with! Easy to talk to, fast and professional!
they communicate with my warrantee company directly, making a stressful situation seamless and put my mind at ease!
I like your service department very much. They have always done right by me for warranty work.
Quick service...
SERVICE IS THOROUGH AND VERY PROFESSIONAL
Bottom line: we dropped our motorhome off 1 June 2025 to have the stabilizer jack system repaired. I said after my own troubleshooting that the main solenoid needed to be replaced. In early July we picked the motorhome up so we could go on a planned camping trip. The motorhome had not been repaired and we were told the hydraulic pump needed to be replaced and the part had to be authorized by the extended warranty company to which we payed $9,000 for coverage. Mid July the pump came in and we were to drop the motorhome off on a Thursday and pick it up repaired on Friday. The pump was not the problem, it was the solenoid like I originally said in late May when I made the 1 June appointment. I was told they were ordering the solenoid and it was a quick fix, so we dropped the motorhome off early July. When is stopped by in person on 30 July, the part not only hadn’t been ordered, but it hadn’t been estimated, and the estimate had to be authorized by the warranty company. I was told they would work on it. After texting and calling for over 10 days I was finally told everything was ordered and authorized and the part would be at the shop on 12 August and ready for pick up on 13 August, we picked it up on 14 August, 75 days after we first dropped it off and 90 days from when we called regarding the problem. The people at AlpinHaus are great, but this incident is not acceptable.
To make it right I think I will need to have an experience where the service goes above and beyond my expectations, the issue be fixed the first time, and I pick up my repaired motorhome within the time estimated.
Additionally, and I don’t know how I or if it is related, but now my motorhome pulls heavy to the right. It almost seems like while testing the jack system, the front right suspension system lost a shim or fell out of alignment. The motorhome pulls so hard to the right that if you take your hand off the steering wheel the motorhome will veer immediately to the right.
I am hesitant to bring it back in to be checked out as we have 4 planned trips in the next three months and it is very inconvenient to drop off and pick up the motorhome every time we want to use it or a part comes in.
I would like to single out one of your Technicians, Chris, for finding an intermittent electrical issue with our bathroom lights. He was persistent in searching for a root cause, and after taking apart many components, tracked down a wire junction in the ceiling. He was able to bypass and rewire the wire leading to bathroom. This corrected the issue.
The customer care folks were friendly, and thorough, walking through the process and potential costs. Highly recommend!
Teresa was wonderful. Helped me manage the insurance company.
Since June 21, 2025 my air conditioner has been broken. I have had 5 technicians, dozens of phone calls and text messages all to no avail. Today, a brand new air conditioner was installed and it also does not work. I am desperately trying to make sense of this and cannot. Calls to Derek and Nick didn't help at all. I have made myself sick over this. Sleepless nights, depending on the goodness of others for comfort. I'm tired and I have run out of patience. Next step....BBB
Alpin Haus knows the two most important things when it comes to camping: products and customers. They know how to match the customer to the right camper and accessory products that will make their camping experience amazing. They'll work within your budget to find the best products to meet your needs. I highly recommend the great men and women at Alpin Haus.
Its nice to be treated as a customer with individual needs and circumstances, not as just a number in line. Pleasent conversations and top notch service technicians make me a loyal customer.
We had a “Lippert “ leveling issue just before our next RV trip ! Alpin Haus was able to get us in and diagnosing and correcting the issue in record time ! Reliving the stress , Saving our Family camping trip !
Our deepest gratitude to Dave Behuniak and the fantastic Technical Staff !
Your professional dedication was exceptional.
The honest way do business all around and the amazing staff you have in Amersterdam
All of the staff at Alpin Haus responds to our service issues with competency and courtesy… It is clear that this is a family business that values its’ customers! Thank you!
Always used Amsterdam and had good luck but now live much closer to Saratoga. Extremely helpful and friendly service. Knowledgeable service people determined to make things right. Dealing with our warranty work they have gone above and beyond.
Love how everyone rolled out the red carpet for our buying experience. From the moment we arrived everyone was helpful. Don our Salesman went above and beyond. Will come back when we are ready for our next camper.
Road call service is way out of whack.you made 2 trips. 1st for diagnosis and second one scheduled when you have part. 2 trips = 432.00 for part that cost about 70.00.
1st visit took about half hour.
Part replacement will take about 15 minutes
Absolutely ridiculous but you got me through " forever warranty. Road visit has more then doubled since I purchased trailer.
Great overall experience for us.