based on 2097 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Right on schedule
The cost of inspection blew me away. I had one done in the fall to keep in agreement with my forever warranty. When your service dept called to schedule a de-winterization they said and also an inspection. One I thought it was required to do so for the forever warranty. I know now it wasn’t. But what shocked me most was what I was charged for an insoe tion. Over $600!!! The inspection to keep in compliance with the forever warranty was under $400, and that included service for a possible leak. Why would an inspection cost me over $600??? After telling me I owe that much for them to look over my trailer, I’m given a list of suggested repairs. One being a broken screen door that was fine when I dropped it off for storage. The other suggested work is resealing, which I know is standard maintenance. I feel completely taken being charge over $600 for an inspection, then being asked if I’d like to schedule an appt for the resealing. I’m new to RVin so I trusted Alpin Haus, now I feel like a complete fool and all I want to do is to get rid of the thing.
We paid for a prep fee and things where not presentable and many small little details needed to be address
When going over the new trailor we were given detail instructions about all the features the camper had.
Assist customers with hooking up their campers to their tow vehicles. For example:
We leave our 5th wheel for winter storage. Haven’t hooked it up since October and need a “re-fresh”/practice doing it again. Having an experienced service tech assist with this would be helpful and cut down on the amount of time we (and as we saw) others picking up their rigs after winter storage and taking up space in your lot. It helps us get back on the road again especially because we have a 3+ hour drive back home. Thank You
We bought a brand new Rv and it leaked we took it up for repairs it’s been over two weeks and still hasn’t been started on. Very upset about being lied to We were told we’d have it for our first vacation planned with our Rv
Everyone friendly and helpful
Great service experience. Class A Mechanic treated my travel trailer like it was his own. Thorough and efficient! The service Manager was top shelf too. Thanks again!
Service has improved a lot. But labor rates are high.
Friendliness, low pressure environment, and felt like everyone throughout the process cared about what I had to say.
Everyone was very friendly and helpful!
Great service and communication. The best in the area
Friendly, professional, timely service.
They ordered parts for the vacuum system that was missing from the original purchase
We worked with Adam King and he made the whole process simple and easy. He listened to what we wanted, showed us exactly what we were looking for in the price range we quoted him. The selection was wonderful and they took care of all the details. We were very pleased with our purchase and with Alpin Haus' attention to detail and low pressure sales pitch. It was definitely a one stop camper shop!
We have found that they are easy and comfortable to talk to. They are very forthcoming with information.
Very prompt and thorough. Will contact before and when service is complete
Service is excellent. Scott and Chris do a great job following up.
Adam was a great salesman, very knowledgeable and professional. Took the time to show us what we were looking.
Service needs to Clean up after they do work. Piles of Wet paper towels on floor after we asked them to leave fridge running on propane, window screen in floor. Warranty we were told covers everything but tires is a very misleading. When brought in for inspection and maintenance 2x year they should be checking and maintaining!!!!!
We enjoy the friendliness, courtesy, and professionalism of your service department.
Excellent service, very courteous staff in the service department.
We've been working with Alpin Haus since 2016 for our rv & camping needs.
Sales & service departments have been 2nd to none!
Always going out of their way to make us feel like family!
We've NEVER had any problems what so ever!
We will continue to partner with them!
Friendly supportive staff from sales to finance and on to service!
All very friendly and they took the time to explain for understanding every step of the process was clear.
Additionally Matt went above and beyond assisting with other items unique to our situation that brought addition time and financial savings to start our new journey.
We always feel welcome at your facility! Everyone is so helpful and friendly. The entire place is so clean and enjoyable. Our trailer was kept over the winter but was pulled out of storage and ready for pickup when we arrived. Everything was cleaned and checked and set to go! Thank you again and we will be back for our yearly inspection and storage in the fall.
Coordinate between the purchaser of a unit and bill process
The ease of the sale, the staff. So friendly and welcoming. Loved our gifts we got at the time we picked up our camper. Such a nice thing to do! Yes, we'd recommend!!
NOT HAPPY WITH WARRANTY. Also camper was a mess after repairs!
Scott, the service advisor, has been great.
Well communicated and previous work tracking. Promptly response to the services requested.