based on 2431 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Straight, up front information, consistent updates throughout the service
Service Department is outstanding, I recently returned from a RV trip to Alabama. The day we returned the temp was in the low 20's and going to be in the single digits. Obviously the RV was not winterized. Everything was starting to freeze up while driving and I couldn't winterize it due to the lines already partially frozen. I called Alpin Haus and spoke with Rusty in the service department. He told me to bring it to him and he would park it inside for the night and winterize it the next morning. I can't imagine any business still has that level of service nowadays.
Big thanks to Rusty and the Alpin Haus team, You saved me from expensive damage.
Yes I would Highly recommend them to everyone.
Let me be clear Jonathan is great as a front desk manager, BUT having called over 12 times in a 2 week period and having the call go straight to voice mail immediately without a phone call back as to status etc, is VERY FRUSTRATING. We were on a time limit and having 2 weeks go by with only able to get Jonathan twice after the many phone calls with no call backs is not okay. Where does the voicemail go? Who is responsible for the communication once it goes to voicemail. Jonathan is very professional and pleasant and responsible but it seems there is only one of him and it's unrealistic for him to meet the needs of every single phone call. Often , the phone calls take time which he does patiently and thouroughly.
Responsive service team
My experience was good from the first phone call with George. Upon arriving at the facility I was met by Dave who really made me feel welcome. He answered all my questions on a level I could understand. When touring the facility and the RV I was interested in, impressed doesn’t scratch the surface. I was made to feel at ease right from the start. I told Dave I was brand new at this and had to rely on his guidance. I had a lot of question for him and George. They were all answered. My plan was to shop around, after visiting Alpin Haus RV, there was no need to further shop. I believe this positive experience will continue thus the reason for me purchasing my RV there. .
PS, thanks for the donuts
Communication is terrible.. I've called multiple times for an update and no one answers the phone and no one returns messages. WOULD NOT RECOMMEND
Communication was unclear. Estimate did not reflect the full gravity of work. Billing process was convoluted and non transparent.
Lack of knowledgeable employees at the service desk and lack of communications. Price of the repair went up several times without any explanation. After several phone calls (by the way your phone system sucks) the price came back down to the agreed price.
Sad to say that things have gotten worse since you took over.
One week ago my husband and I purchased our dream RV, the Jayco Comet. Every employee in the office was professional, knowledgeable, and kind. Ray, our sales person, was excellent! He was patient and promptly answered and addressed all of our questions and concerns. Alex, the manager, and Steve, from the business department, as well as Matt and Cassidy, were wonderful. Thanks to each one of you! We highly recommend doing business with this crew at Alpin Haus. We can assure you that you will be happy. - First name removed F. Long Beach, NY
Check with your staff I would like my money back you still have my rv for almost 3 months since I paid you in full
Bought a brand new RV. Might as well have bought a used one for all the issues it has.
Friendly staff and willing to negotiate.
Everything was fine
Return phone calls on a timely basis. Also there should not be any diagnostic charge on a brand new camper absolutely ridiculous to do this!
Prompt courtesy service and follow up.
Professional and knowledgeable staff and ownership.
Thanks for being a trusted source.
The Nolans
Got exactly what I wanted. Natasha was very helpful, when I can get a hold of her. Phone system needs work.
We are having.\n Our motor home redone and we've been most impressed with the quality of workmanship that was put into our motor home, I would give if it was up to me, I would give alpenhouse RV. A 100 percbut then that's a little bit too much. I would set given least 78%. 10% is too low.
I've been working with Teresa. And service, she's very knowledgeable. She really knows what she's talking about. And she says, everything in clear and understanding language, not like other stores, all they seem to want is money. They don't want to listen, they don't wanna know all they want is the money and I want to be treated like norm. And that's why I get such a high rating
Consistent good service. Good appointment follow-up.
Give me my refund at the service department. You charged me for looking at two warranty repairs. I was called and told I would get one of them but then I asked about the other and was told they would look at it. I am still waiting two months later with no refund yet for either one.
I called multiple times and they didn’t respond.
I’m paying parts before the work is complete.
They have had my RV for 3 months.
Finish the work and I will pay.
There service sucks
Everything.
The service department is excellent.
Salesman was helpful along with the manager.
They knew the product and answered all of our questions.
Jonathan is awesome! Top notch service and always communicates any issues with my camper! Finally found a place I can trust that doesn’t treat me like another dollar to be made!
I like the people at Alpin House they are Friendly and helpful
I dropped my camper off for repair on 8/12/25. It was complete on 11/20/25. It needed 2 drain elbows, 1 J wrap, 1 corner cap for the slide out. This was from an insurance claim. I thought that using my credit card for payment ahead of time would help move things along but, I was wrong. Parts were received timely. It was scheduled into the shop 4 separate times for the repairs….. instead of fixing all at once. It didn’t make sense. Communication was lacking, no one answered the phone or retuned calls. I had to physically go to the facility 9 times for information. I have more to say but I don’t want to waste any more of my time.
The friendliness and knowledge of the people
Rv not repaired, “normal issue” or not, brand new camper should not have the issue that will not be addressed.
We've been waiting more than 3 months to get our RV back. Wrong parts ordered.... Parts finally ordered 2 Mos after we dropped it off... Hasn't been a great experience!