based on 2431 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast service.
Excellent service and follow up
we really enjoyed the team - sales to service were all good people. They listened, they were knowledgeable, were accommodating and followed through.
What I would love to see is a hotline to answer basic questions on my specific unit - I feel like after the sale, my follow up questions are a bother and I should just go to YouTube for the answers. Not saying they didn't answer, but I wasn't sure who to ask (sales or service). Thinking the manufacture can play a role here to support the dealer post sale.
Also, a minor point but an annoying one, they have 1 cell number for a group of people. Not cool. I never know who I'm chatting with. That was a big miss from my perspective.
Staff id great.
Friendly, professional and understanding! So grateful for everything they did for us in such a timely manner!
Your service department is spectacular and goes the extra mile. I can't say enough about them and I recommend them to everyone!
Great staff, helpful, knowledgeable and nice. No hard selling. Great experience.
Amazing service. The mechanics that worked on my RV are top notch. Because of his good work you have r a customer for the future.
Everyone is friendly and respectful
Repair work was done timely and correctly. RV wash could have been better having left streaks and some areas not totally cleaned. For the money I could have done better myself.
The staff and service employees were especially helpful and professional, as well as responding so quickly to meet our repair needs. Thank you, Kathy & Tom
Customer oriented, friendly, helpful. Patient. Casual. Morale is high. Employees said they love working there,.
The service was efficient, on time and excellent. We were greeted by friendly staff when we arrived who walked us down to the service dept to check in. The service advisor checked us in, then walked us down to the customer lounge where we enjoyed coffee and other refreshments. When service was complete, I received a call from a very friendly and cordial Theresa Pingitore. The best part of my visit was not only the people and quality of service, but the fact that I had to reschedule my service three times due to a family health situation. The service schedulers were very accommodating and rescheduled the service to match my situation and convenience. This is very appreciated and indicative of an organization focused on the customer. Alpin Haus will be our service vendor for our Tiffin and will be the one I will go to when we are ready to buy our next Tiffin motorhome. Two thumbs up to an excellent visit!
I've purchased 5 campers over the years and our experience with your dealership was the best by far. Nice, helpful staff, thorough walk through of the new camper. Wonderful dealership to buy from.
I was so excited to be able to get our camper in the next day for our patio doors to be installed. However, was very disappointed in the fact that I was quoted one price and during those hours I was quoted barely anything was done, and they wanted more money!! I was told it didn’t come with directions and that is what was taking so long meanwhile in the box was the directions so their service department is a rip off and their service techs really aren’t experienced enough to look in a box for direction. What they said was going to take 2 hours was now going to take them way longer and wanted more $$. So happy we came picked up the camper and installed our own doors in and hour! This place is a joke!! All they want is $$$.
Oh yeah I forgot to mention I ordered these doors from them ordered everything I needed the guy said yes this is everything a few weeks later I get a call oh we missed a part on your work order and it’s going to be Additional $$. Really I asked multiple times if this was everything I needed the first time around and you said yes! Irritating and annoying!
The staff seem very nice, but the way they work and deal with service is not somewhere I will be wanting to deal with again!
Very professional, friendly, and competent sales and service staff! While traveling hundreds of miles from home, our fifth-wheel suffered a catastrophic failure. Mary, in service, offered to let us tow it to their service center and get us in as soon as that afternoon!
I contacted sales to see our options, and Don was super helpful with the little things, like getting the tow company to expedite our service and get our trailer off the street. Once there, he met us at the door and had a model we had asked about ready for touring. A wealth of knowledge, Don was able to answer all of our questions and, despite the store hours coming to a close, stayed beyond to get a deal done. We traded our 12-year-old for a brand new Reflection 324MBS!
The following day, Jim in the finance office stayed in touch with us, asked for the documents he needed, and was able to have the deal ready to be signed the following morning. The family could tour the Baseball Hall of Fame and the town of Cooperstown while the team at Alpin Haus diligently worked to complete the delivery the next morning at open.
John in Service gave us a comprehensive walkthrough and demonstrated the proper use of all systems. He answered our questions and helped prepare us to roll, which we did that afternoon after moving from the old trailer to the new one.
In a considerable stress-filled couple of days, the team at Alpin Haus did a magnificent job rescuing our vacation. We had already cancelled the remainder of our trip and planned to limp home after a few repairs. Instead, we could re-book and keep the vacation going in an upgraded RV! Saved the summer from disaster.
Thank you so much to Mary, Don, Jim, Jon, and Clayton. You turned what would have been an unforgettable summer disaster into what I hope will be memorable for all our fun.
Bill, Rachel, and Abby
Respectful and curious staff. Very Knowledgeable staff
Member ( Zack ) who gave demo of RV before I took
Possession. Delivery drive ( Rick ) was extremely careful
When dropping off my RV. All around great experience.
Thanks guys,
Bob Last name removed
I was there for an additional walk through. I was widowed recently and my husband did all of the outside set up when we traveled. I requested an additional orientation so that I could honor him and continue using the RV. The staff at the service office, especially Taylor, were kind and worked me in even though they were booked.John D met with me and was outgoing, kind and patient! He went over everything and answered questions patiently and made sure that I understood. I can’t say enough about this experience. He gave me information that I didn’t even know about! I can’t say enough good things about this Alpin Haus in Orange County and words cannot express my gratitude. Thank you so much and I highly recommend this place.
Everyone at Alpin House was very helpful and helped me get a new camper! I would highly recommend family and friends to go there if they are looking to buy a new camper!
Dave B in service was wonderful.....I wish our trailer manufacturer was as appreciative of our business as Dave is.
Technician Kris is very professional and knowledgeable. Does impeccable work and applies engineering logic to fix a problem. Thanks!
It has always been very easy to schedule service when needed. We then get a call explaining what the issue was and what repairs were done. Our repairs are done onsight which is fantastic!
I wouldn’t recommend this company to my worst enemy. You double charged me and I am still waiting for the refund. I have called numerous times and have not had any call back. On my final bill, what you quoted me is double on my final bill.
Have had multiple issues with the service dept, keep taking my money and not fixing anything
no you don't want to hear from me.
Quality of their products and level of their service far exceeds any other dealer we have experienced. Alpin Haus makes us feel liike family. Thank you A.H.
I am satisfied with the service I received. Had issues that were addressed and rectified to my satisfaction. Service tech explained everything to me so I can understand why they did what they did. I will continue to do business with them.
Everything and everyone involved in picking up my new RV were perfect couldn’t ask for a better or easier experience
Service is OK with me.
You are not the well tuned dealership that I have dealt with in the past. This was my 3rd purchase from this site. I was told things were done that I have now seen weren't, like wheel bearings. Sales person supposedly retiring in the middle of my purchase and me finding out in a very suspicious way. I realize I purchased a used unit but I never expected buyer beware from you.
I will highly consider looking elsewhere for my next purchase and this experience will overshadow my comments to family and friends.