based on 4476 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality of work has been good and they get the work done quickly.
I used a couple of different motorhome and RV dealers in the area by far. They have the best service departments out of any of them. They’re always courteous and if you need to wait for something they try to fit in.
You're absolutely dedicated to the RV customer, the service and support is fantastic,
I'm a beginner. Even though I've asked some dumb questions and needed a good bit of hand-holding, none of the staff at Alpin Haus ever lost patience or failed to provide total service.
Service is excellent. The attention to detail I received from Theresa Pingitore was so good! She is great to work with and answered all my questions in a very timely manner.
Work not completed.
Takes 2 or 3 days to get a return phone call
Quick service and fast responses
Eric was great, from 1st phone call to ordering right part to coming to us to install. Everything was done right and professional
Thank you.
Great and friendly customer service. Good follow up on issues by service personnel. Easy to deal with.
Theresa was very helpful in trying to resolve an issue with my camper. She went above and beyond to try and find a solution. Theresa made getting my camper in for service and having it stay at Alpin Haus for a month a very simple process. She is definitely an asset to the company
I recently purchased a used trailer from the Amsterdam dealer that had a bad axle Michael Pritchard did everything possible to resolve this problem and it was greatly appreciated
No returned phone calls, lied too, said it needed these parts when it didn’t, communication sucks. Johnathon shouldn’t be working there.
Not a single issue that I have had with my camper has been covered under any sort of warranty. I would not recommend alpin haus to anyone nor will I ever purchase a camper from alpin haus again.
Super friendly and easy to work with.
Everyone at Alpin Haus has been super helpful and accommodating.
Higher quality than others
It is a guarantee that no one will answer your phone when I call, whether it's the main number, the Service Department, Sales or a direct line. It is also a guarantee that no one will return my call when I leave a message. I had to drive over 10 miles to speak with someone in person because I couldn't get anyone on the phone. That person told me that there are three people who could assist me, and they were training the other two and was completely overwhelmed. When I spoke with your representative at an rv car a few months ago, I was told that the issue with getting no one on the phone was resolved. Absolutely nothing has changed.
Lower your prices
Superior sales and service in both product and staff.
I was told on Monday that all of the parts for the repair of my Popup RV were in. I called three times the subsequent Friday (Nov 7th) and left messages but no one responded. At this point, the proper report seems "incomplete"
Quick, efficient, friendly service !!
Sales person was supposed to call me back regarding putting my camper on consignment, but never did.
I am having an issue with service. I brought our RV in for a service due to a manufacturing defect. There was a claim number with Grand Design and documentation. Service never contacted Grand Design on the claim and reported the damage in a complete fabrication. It was not what I reported or told Steve or the people in Middletown what happened.
Saratoga branch has always been good for doing business with.
My appointment to get my RV serviced was at 10:00am. I arrived and checked in with the service department at 9:45 am. At 11:30, my Rv had not yet been taken in to be winterized. I went back to speak with Scott who told me it was out of his hands as the service manager was next door speaking with the service technicians about why my camper had not yet been taken in to be winterized.
When I drive over an hour from Chatham for service, I expect my appointment time to be kept. My time is valuable too. If the technicians can’t get to my camper, I would expect a better explanation from the service advisor than, “it’s out of my hands.”
The man that repaired my BMPRO did an excellent job. He provided feedback and kept me informed during the whole process. His diagnosis was accurate and he installed the new BMPRO in a timely manner. Also thankful that this service was covered by my extend warranty.
Their service department is the best we’ve experienced over the last 30 years that we have been camping.
Great service and I like that someone answers the phone
My grand design has been a disaster but every one I’ve dealt with there to solve the problems has been great from sales to service everyone has been amazing
Our sales experience was fine however our most recent visit to the Service Department was anything but fine! An appointment was scheduled back on September 3rd for November 10th to have the brakes checked and the bearings serviced. At that time, there was also a discussion regarding a cracked fender that had been cracked prior to purchase. Photos were taken the day we did the walk through and picked up our new unit (January 28th) and we were told at that time that when the new fender came in we would be contacted. As of September 3rd, no word on replacement part. At that time, the pictures were forwarded to Jonathan at Service while still at the Service Center so part could be ordered. Upon calling to verify and find out when to deliver the unit for service on November 3rd, we were told we didn’t have an appointment but we could bring it for the service on the 7th so it could be serviced on November 10th. Still no replacement fender because now photos have to be sent to manufacturer but photos had been available since January 28th by Chris who did the walk through and were resubmitted on September 3rd. As of today, November 13th, no word as to whether brake service was done and unit ready for pickup. Also, were told that company is being sued for units that have been damaged in the service parking lot, so cameras have been installed because it is not Alpin Haus’ responsibility if some one hits the units. Doesn’t make us feel very comfortable about leaving our unit there for any length of time. Overall, not a good experience with service and as repeat customers this is not the first time we have had issues with service.