based on 1467 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly folks who seem to know their stuff. Work done to my trailer is completed on time, and good quality .as long as you’re not requiring vendor supplied parts,
2nd time my trailer was I. For the awning not working and it still took 3 attempts to open it . And they charged me both times and it still doesn’t work right
Honest, reliable. Easy to work with
I was very grateful for the phone calls that I received telling me that my situation will be resolved as quickly as possible. They did tell me that they would reimburse me out the $332 though I have not been reimbursed yet. i’m hopeful going forward that everything will go smoothly without complications.. the service department is doing everything they can to make things right and I am very grateful for that.
Alpin Haus service department has been awesome (especially Randy the assistant service manager) in helping to resolve two minor issues we had with our new Imagine 2500Rl. In my opinion they went above and beyond to respond in a timely and effective manner, so I would highly recommend both the sales team (especially Don T) and service team (Randy).
Able to provide all service needed at reasonable price
Professional and timely
The service dept is very professional
Extremely good customer service on both the sales and service side. Would not think of going anywhere else.
Everyone in Customer Care and Service was very accommodating, knowledgeable, and friendly.
I got charged $332 for a job that’s not completed details because I had to wait four months waiting for the parts to come in. Because the previous installer did not do the job right and caused issues. My refrigerator as of right now only works on gas does not work electric. Still waiting on the part for the refrigerator to work on electric in the refrigerator doors don’t shut right. I should’ve not been charged until the job was done right and completely. Very unsatisfied with the situation.
Knowledge Quite frankly, my son works there.
Warranty and service timing appointments were unsatisfactory.
Finding a dealer that not only give you a good sales experience but also provides quality service after the sale is rare these days. Alpin Haus delivers!!!!
Alpin Haus has worked with us, both when buying our RV's and whenever we needed service. On two separate occasions we had a problem and called to see if they could help us as we were passing through. They did both times and got us back on the road as soon as possible. An excellent dealership!
friendly knowegable staff
Randy and the service crew attend to our every need and issue. Service dept is very attentive.
Always prompt with serv
Prompt, Professional service.
Jess was very helpful - both service techs were very knowledgeable and did a great jpb .
Everything. The people are wonderful and helpful in every department!
For more than a year, we've trusted our Thor Delano to Alpin Haus for several service items, as well as winterization and storage (and de-winterization).
Randy Robb in Service has been exceptional to work with.
Full service after the sale for those of us not mechanically inclined (or inclined to do mechanical work!), reasonable prices, friendly staff.
Always accommodating in the service department.
the service is very good. The employees are extremely friendly and helpful
Customer service was aces and the store is well stocked.
The product quality, The People and the responsiveness
Left my 2023 reflection for warranty work. In one week they pulled almost $900.00 from my checking account Without permission. No receipt. No phone call. Said it was for axle service. BUT, the two axles had to be replaced by grand design. Paid for axle service on axles that were to be replaced. Also, my valances and shades fell off. They put a couple of them on (half assed) ones not centered. Oh! Did I mention it took them over 3 months too do some of the work. Never gave me a new key I paid for. I have no words how awful-this facility is. Ask them for the $550 charge of the axle service back from $900. My answer “ call grand design… maybe they will refund me.” Well hopefully these new axles will not fly off on our first journey. STAY CLEAR DRIVE RIGHT BY. will be consulting an attorney
Excellent sales people especially Charles Weitz Treated very well and would recommend purchasing from their company again.