based on 2432 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful with any issues . Service department is great . All sales and receptionists are very very helpful .
Friendly staff
Skilled repairmen
Quality service
Good communication from staff on service issues
The service department was almost impossible to get a hold of. Multiple times I was told I would a call right back, and never received a call. Once we got the call that the service was completed we were told it was too late to pick up our camper. All in all, the communication was terrible.
My service advisor, Theresa, is a pleasure to work with. She responds to my questions and concerns promptly ensures I receive the services I need. The tech who worked in my motorhome, Morgan, explained clearly what services had been performed and answered all my questions.
Alpin Haus is only smoke and mirrors.ive steered 2 away from buying there and will continue to do so
Your service department is professional and prompt, staff is friendly.
Great customer service with regards to our trailer purchase
Very friendly
you dont pick up the phone for service calls
Service team were very nice to work with always delightful. They were informative and responded in a timely matter. The only reason I didn’t give him a 10 is their phone. System is not the greatest.
Personalized and attentive service.
great customer service
great service and communications
I have no problem reccomending Alpin Haus in Amsterdam, NY to anyone looking for an RV. I have had excellent results with their Service Department. In particular I want to commend Kim in Service and Chris the Service Tech. The are extremely profressional,helpful and courteous.
I recently purchased a New Grech Turismo Class B Van from Alpin Haus. I was an out of state buyer and I must say the staff at the dealership in Orange County was outstanding. My sales rep. Josh Etkin was very helpful it getting the deal done. No pressure but great responsiveness and good communication. Keith Todd in the finance department was honest and provided great service. I would definitely consider Alpin Haus in Orange County, NJ for an RV.
Service is done promptly and expertly.
Courteous people to work with
The whole buying experience was very positive. The staff is so accommodating and friendly. They help in any way they can. Everyone from sales to parts/service is very very knowledgeable about all of the products. The dealership is immaculate as is all of the RV's on display.
Very positive experience.
Service department was very helpful and accommodating for storage
After you did the recall work on my Solitude you called for me to pick it up and it was out in the field. When I went to get it the main harness wire was cut from when they parked it there. Your tractor wouldn't start so I had to toe it over to the shop so they could replace the wire.
This is the second time I had repair work done only to find out there was more damage to my trailer. Last time they fixed an electrical connection in the main control box. Unfotunatly they used a Hammer screw gun to put the screws back in and striped them out.
I need two of the slides adjusted they leave a very light scratch mark on the floor. also one of the window latches broke I do have the replacement latch for it. If you would like to make it up to me you could do that for me at no cost.
Service Department I have found to be great......Rich did a great job on showing us how everything worked in the trailer.
Our experience with Alpin Haus was absolutely outstanding from start to finish. We recently purchased a Coachmen Catalina 134RDX, and the entire process could not have been smoother. The team was knowledgeable, professional, and truly committed to helping us find the perfect RV for our needs.
From the moment we walked in, we felt welcomed and valued as customers. Every question we had was answered thoroughly, and they took the time to walk us through all the features of the Catalina, ensuring we were comfortable and confident in our decision. The purchasing process was transparent and hassle-free, which made what could have been a stressful experience completely enjoyable.
We couldn’t be happier with our new Coachmen Catalina 134RDX and the exceptional service we received. Alpin Haus has earned our trust and our highest recommendation—if you’re in the market for an RV, this is the place to go!
— John & ToniAnn Donald
You are not the well tuned dealership that I have dealt with in the past. This was my 3rd purchase from this site. I was told things were done that I have now seen weren't, like wheel bearings. Sales person supposedly retiring in the middle of my purchase and me finding out in a very suspicious way. I realize I purchased a used unit but I never expected buyer beware from you.
I will highly consider looking elsewhere for my next purchase and this experience will overshadow my comments to family and friends.
Fast service.
Excellent service and follow up
we really enjoyed the team - sales to service were all good people. They listened, they were knowledgeable, were accommodating and followed through.
What I would love to see is a hotline to answer basic questions on my specific unit - I feel like after the sale, my follow up questions are a bother and I should just go to YouTube for the answers. Not saying they didn't answer, but I wasn't sure who to ask (sales or service). Thinking the manufacture can play a role here to support the dealer post sale.
Also, a minor point but an annoying one, they have 1 cell number for a group of people. Not cool. I never know who I'm chatting with. That was a big miss from my perspective.
Staff id great.
Friendly, professional and understanding! So grateful for everything they did for us in such a timely manner!
Your service department is spectacular and goes the extra mile. I can't say enough about them and I recommend them to everyone!
Absolutely wonderful sales people. And the jayco is a perfect beautiful fit for our family