Alpin Haus RV

Average rating: 8.9 out of 10 based on 560 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 30, 2021 — Rated 10 out of 10 by L.L. Alpin Haus RV of Saratoga
What do you like about our products and services?

Scott Kedik in sevice was concise with the replacement of the Dometic 310 toilet with the Dometic 320 model. The replacement was done in a very timely manner. Plus no mess was inside the bathroom area where the replacement took place.

Report a concern   October 30, 2021 — Rated 10 out of 10 by J.A. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

This is our 4th camper from Oak Ridge. The personnel have always bent over backwards for us.

Report a concern   October 29, 2021 — Rated 10 out of 10 by R.H. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Dave and Dave are amazing, upfront with costs and know their job well…..Outstanding!

I recommend Alpin Haus to eve

Report a concern   October 29, 2021 — Rated 10 out of 10 by William Labarge Alpin Haus RV of Amsterdam
What do you like about our products and services?

Intelligence, efficiency and great attitude...

Report a concern   October 29, 2021 — Rated 10 out of 10 by J.H. Alpin Haus RV of Orange County
What do you like about our products and services?

We have been extremely impressed by the employees at Alpin Haus. We had many questions as we upgraded from a pop-up to a travel trailer. Mike, Kevin, and Matt have all been incredibly helpful. We highly recommend Alpin Haus.

Report a concern   October 29, 2021 — Rated 10 out of 10 by Michael Reismeier Alpin Haus RV of Orange County
What do you like about our products and services?

They had a good selection of on lot inventory. Our salesperson, Charlie was knowledgeable, patient and objectively showed us models that fit our criteria on the next RV. We bought a new fifth wheel after a day looking at everything with Charlie. I had a new Super Glide hitch installed by the service department. Many thanks to Kelly, the store's parts, guru for answering all my hitch questions. Lastly, our walkthrough with Dan was very thorough. He knew everything and covered it patiently, answering all our questions.

Report a concern   October 29, 2021 — Rated 0 out of 10 by D.W. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

Ridiculous quote for repair.

Report a concern   October 29, 2021 — Rated 10 out of 10 by D.F. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Derrick in service was extremely accommodating and worked with me to get my toy hauler serviced quickly and on a schedule that worked for me.

Report a concern   October 29, 2021 — Rated 10 out of 10 by C.A. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Worked with Keith and he was professional and thorough. He took notes and pictures so when I came in for service and repair, he had everything documented and remembered everything. Very rare in this work environment to find people who care at all much less to this level.

Great job.

Curt and Yami Last name removed

Report a concern   October 29, 2021 — Rated 10 out of 10 by Mark Spano Alpin Haus RV of Amsterdam
What do you like about our products and services?

We like your attention to to service and customer support.

Report a concern   October 29, 2021 — Rated 10 out of 10 by M.V. Alpin Haus RV of Amsterdam
What do you like about our products and services?

The attentive and prompt customer service has been greatly appreciated.

Report a concern   October 29, 2021 — Rated 10 out of 10 by John Westbrook Alpin Haus RV of Orange County
What do you like about our products and services?

Each time that our trailer has come in for service, Alpin Haus has been prompt, professional, and extremely courteous. It has been a wonderful experience. JW

Report a concern   October 29, 2021 — Rated 10 out of 10 by C.O. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Fast and friendly service.

Report a concern   October 28, 2021 — Rated 10 out of 10 by Donna Dominick Alpin Haus RV of Orange County
What do you like about our products and services?

The staff at Alpin Haus is excellent and they do anything they can to help you!!

Report a concern   October 28, 2021 — Rated 2 out of 10 by J.M. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

Better communication and customer service.

Report a concern   October 28, 2021 — Rated 3 out of 10 by J.G. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

First no one answers the phone anymore. Constantly have to leave a message & wait for a call back. They no longer have after hours pick up. Nothing is covered under the regular warranty or the "Forever Warranty" that we paid extra for. Frustrating.

Report a concern   October 27, 2021 — Rated 10 out of 10 by P.M. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Friendly and professional. Very accommodating.

Report a concern   October 27, 2021 — Rated 10 out of 10 by Mark Haskell Alpin Haus RV of Amsterdam
What do you like about our products and services?

Salesman Jake and Finance Manager Kyle we’re both honest and professional. Purchasing my motorhome was very pleasurable and simple.

Report a concern   October 27, 2021 — Rated 10 out of 10 by D.B. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Services we're good.

Report a concern   October 27, 2021 — Rated 7 out of 10 by D.J. Alpin Haus RV of Saratoga
What could we do to improve?

Needed to pick up our travel trailer. Called in advance to arrange it to be out front for a Sunday pick up.
Was assured that it would be.
It wasnt.
Spent a hour and a half driving to and from the dealership for nothing.
This is not the first time this has happened.
If the unit couldn't be out front, that needs to be communicated.

I would examine the communication between service and the people pulling in units.

You guys are better than this!

Report a concern   October 26, 2021 — Rated 10 out of 10 by J.P.C. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

being new to rving I appreciated the time and information we were given

Report a concern   October 26, 2021 — Rated 10 out of 10 by G.C. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Friendly and knowledgeable staff!

Report a concern   October 25, 2021 — Rated 10 out of 10 by James Barker Alpin Haus RV of Saratoga
What do you like about our products and services?

Service was very efficient, tech was friendly and more than willing to share the in's and out's of what he was doing. Very satisfied!

Report a concern   October 25, 2021 — Rated 10 out of 10 by M.G. Alpin Haus RV of Amsterdam
What do you like about our products and services?

The ease of contacting and scheduling with the service department.

Report a concern   October 25, 2021 — Rated 10 out of 10 by Mark Bomyea Alpin Haus RV of Amsterdam
What do you like about our products and services?

We want to thank Heather Kowalczyk, RV Outfitter, for the time and effort she put into helping us get our 2022 Imagine Grand Design ordered and delivered. We lost count of the emails, calls, and texts that were exchanged during the ordering process. Heather returned all correspondence in a timely and courteous manner, and always listened to our questions and concerns. The day we picked up our camper, all staff members at Alpin Haus in Amsterdam, were welcoming and helpful. John Driessen, Camping Advisor, spent over two hours with us going over every part of the camper inside and out. He was patient with all of our questions and concerns, and we shared many stories of camping adventures. Kyle Smith, Business Manager, helped us complete the sale by reviewing all forms and statements with us, as well as arranging for the inspection and license plate. We can’t wait to see what adventures await us in our new camper!

Report a concern   October 24, 2021 — Rated 10 out of 10 by Peter Rieck Alpin Haus RV of Amsterdam
What do you like about our products and services?

I have always been highly satisfied with the service I have received. When Purchasing An R.V., They are always fully Equipped, and ready to go camping with. The Store always has a large selection. If I need something not in stock, I can order it easily.

Report a concern   October 24, 2021 — Rated 9 out of 10 by Earl Bowman Alpin Haus RV of Saratoga
What do you like about our products and services?

I took my Grand Design Imagine 2670MK in for warranty work. It was done in under 3 hours. They did a great job.

Report a concern   October 24, 2021 — Rated 9 out of 10 by B.M. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Easy to get an appointment. Takes time to try to fix things.

Report a concern   October 23, 2021 — Rated 10 out of 10 by D.J. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Very helpful group with good service.

Report a concern   October 23, 2021 — Rated 10 out of 10 by F.G. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Good people to deal with. The price was right and the people I dealt with were very knowledgeable and helpful.


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