based on 2101 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's good service with quality parts.
Very professional and helpful
The friendliness of the staff in both sales and service. They answer questions and do their best to respond to phone calls in a timely fashion. No question is considered too small to answer. When we had delays in taking delivery on our new rig, they were very generous in providing a gift certificate to the store and a voucher for dinner to compensate us for the inconvenience. A very important benefit of buying from Alpin Haus is the full service and winter storage program. We used this for our last rig (travel trailer) and will use it for this new rig (fifth wheel). We love AlpinHaus!
Friendly No-Pressure Sales.
Purchase Process was Super Easy.
Pick up/Walk Through was very informative for a First Timer
Staff Seemed just as excited for us as we were to purchase our first Travel Trailer.
The service department has treated me incredibly well. I purchased my rig used and every interaction I’ve had with the service department has been first rate. A lot of RV dealers won’t work on a rig that wasn’t purchased at their facility. Big thumbs up to Michaela and Brian.
You have a selection of brand trailers. Service staff is always accommodating with scheduling. The service technicians are knowledgeable and professional.
Horrible customer service with zero communication skills
Service team is always super helpful, Brian in particular
Everyone was so friendly and welcoming. Service was amazing
Efficient, thorough, professional and hospitable..
What more could you ask of a business?
RETURN MY CALLS AND FIX MY MOTOR HOME THAT THOR HAS AUTHORIZED. I WAS SENT HOME WITH SEVER AND POTENTIALLY DANGEROUS CRACKED PROPANE HOSES TO THE HEATING SYSTEM-WHICH HAS NOT WORKED CORRECTLYSINCE I GOT IT. I AM DISGUSTED!! I WANT IT FIXED AND IT IS SITTING IN MY DRIVEWAY, IN WHICH I CANNOT USE NOR EXPLAINED COMPLETELY OF THE SEVERITY OF THE ISSUE . I AM PAYING A LARGE SUM FOR A USELESS MOTOR COACH THAT I CANNOT USE.I HAVE BEEN COMPLAINING ABOUT THIS COACH AND I AM GETTING NOW WHERE. I AM SICK OF THE MIDDLE CLASS CONSUMER BEING RIPPED OFF.
Dave in the service department was so helpful and gave us great updates while our coach was being worked on. Every employee that we encountered was smiling and friendly. Alpinhaus was with the 3 hour drive we made to get there!
The staff is very competent and friendly
I love the quick service provided to me. The item I ordered came in a good timely manner. Alpin Haus communicated with me all the time regarding the item I ordered and it's delivery date. I am very satisfied with Alpin Haus and yes, I would recommend them to all my friends and family. A very satisfied customer...
Professional and thorough
This is the second camper I’ve bought at this Alpin Haus. From sales through delivery, everyone has been so amazingly pleasant and helpful. I feel that anything/everything that can be done to please a customer has been done.
Very accommodating to me, as an out of state customer, for short term storage. Excellent price and care given.
Excellent salesman Charles W !! Could not have been a better experience!!Second time purchasing Tiffin Motor coach…John the technician was phenomenal in training and demonstrating the use of our new couch. Met the owner Andy Heck who was very down to earth and we couldn’t be happier. If you’re looking for a couch or camper this is the best place to shop!!!
Also,the staff were SO helpful and took my Great Pyrenees dog and dog sitting while we switched our stuff to new coach !!!! Can’t say enough how well we were treated like family!! 🇺🇸
Parts missing from slide 1 shield never installed at factory 1 part badly installed and bent. Needs to be fixed before the 10th of October. Received no keys for sliding doors. No help from Coachmen said they can’t send anyone to repair it. Cabinet doors have handles poorly installed cabinet underneath microwave has back not attached to anything. Corner trim in kitchen never installed. Nails popped up in bathroom floor. Obviously the manufacturer has no pride in their product. I have many pictures of these. Wife loves the layout and colors but shoddy workmanship and lack of support for repairs to slide out is the reason for the 0.
Incredibly pleased with Rob’s assistance in diagnosing and repairing an issue we had with our heater.
Brian is awesome to deal with
Very quick to help with issues that come up with our rv.
We purchased a Grand Design RVs and are very satisfied with the quality and workmanship of the travel trailer. The sales department and finance department staff are very knowledgeable and very friendly. We have used the Alpin Haus service department and they have given us quality service and in a very timely manor.
Responsive
I liked that you have great customer service staff that accommodate your schedule. And rv tech staff did a great job also diagnosing my problem and fixing.
Dave in the service department has been a pleasure to deal with. When I first called about a recall I had a return phone call with in the hour which was great. Alpin Haus has given me the feeling that they cared about what I needed to get done even though I did not by the RV there.
Before purchase, everyone was helpful, returned messages, and was overall polite. I had even given a 5 star review because I was that impressed by the attention and felt confident with the decision to buy.
Not even an hour after purchase, my experience completely changed. The Salesman was rude and made fun of me. Other staff members apologized for him but he never did. Within 2 days, there were over 2 dozen items that needed to be replaced or repaired. When I called for help, the staff did help, but said they were busy and to call the manufacturer going forward.
My travel plans for the past 2 months have been ruined because I still have not been able to enjoy my purchase. For 3 weeks, I worked with 2 people who would commit to a follow-up, but did not return my calls, and Thor advised to work with you. I had to reach out to the Better Business Bureau to get you guys to call me back.
More than 1 person on your staff has shared my experience is common- that the first time buyer would have dozens of issues the first few months after purchase. Had they shared this when I was looking to buy, I definitely would not have. I would have purchased something used again.
Some folks have asked where I made my purchase, and I've told them not to go to you. I really feel conned and foolish. As soon as I can, I plan to get rid of this headache. I don't ever want to work with you guys again.
Alpin Haus sells some of the best built RVs on the market. Service is done by highly skilled, knowledgeable staff I highly recommend them
Too many return trips to fix roof leaks which led to other problems, as well as several other problems. If someone asked me about either the Grand Design product or service I would have to be honest. This was a brand new camper bought from Alpin Haus and has been one headache after another. Hopefully the latest fixes will be the last trip back to Exit 16 for this year.
Wide variety to choose from, sales department is amazing!