based on 1562 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have done sines with Alpin Haus for years.
The sales group is always friendly and helpful.
Dave in service has been my service writer for many years and has done a great job. I have meet a number of the tech’s and enjoy seeing them when I am in for service on my unit.
You made us feel that the customer is not valued after we make a purchase! We had to bring our camper back for repair after finding numerous issues on first camping trip and the camper remained there for 5 weeks, we had to cancel our camping trip last minute, the campground charged us full price since we didn’t give a weeks notice. We had been up front since first contact with service we had a trip coming up in 2 weeks and we were told that the parts were gonna take 3 weeks to come in, but we were not informed till May 8th.
We tried to get some kind of compensation for the $247.00 that the trip cost us from Service manager but he did not seem to really care about our frustration, which again makes us feel like we don’t matter!
Do not want to deal with a company that has that attitude towards their customers. .
We will tell everyone we know not to use Alpine Haus and are happy to share our experience!
Do warranty work free. All employees are pleasant and accomadative, but repair time estimates need to be more accurate. We waited 7 hours for most of the repairs to be accomplished, even though Alpin Haus has a great waiting room, that's still a long time and the time estimate was far shorter.
Everyone is very helpful and nice! They always are able to address our concerns. They listen to what we are saying.
Friendly staff, provide great follow up on appts.
There were bad roof leaks that were not told to me until after I bought it. It took an extra month to get it and when I got it the table was damaged and that took 2 months to get. The awning broke on the first night out with it and the replacement was wrong part. I feel I should not have to pay for it
They are very fro
They listen to my needs for repair. Diagnose The problem in a timely matter. Work with my warranty company and get my repairs completed as quickly as possible I highly recommend them
Everyone does what they can for customer satisfaction
I was a bit surprised at the $22.00 raise in price. My son, who has his camper there also, said they got a letter. We didn’t, but we still like the space, would still recommend. Is it possible to get a new chain lock with a longer locking neck? People this season seem to be twisting and making it tight and difficult to open at times. A longer neck would help prevent that. Thank you! Have a great June
Would have like to see better care taken with the repair that was done. More attention to detail then speed
Very helpful. Parts came in sooner than expected. Was able to get repairs done in a day.
Service staff has always been great to deal with.
Russ was fantastic and very helpful!
We will never recommend your service department to anyone . You have had our camper since May 9th and it is still not fixed . The only department I would recommend is sales but why would anyone buy a camper where they can’t have subsequent service done on it .
Art Cooper, our salesman was great. We give him a 10 out of 10. He was professional, knowledgable and patient. We walked in, told him what we were looking for and he showed us 3 differrent models. We found exactly what we wanted and put a down payment on the model we chose before we left.
The entire Alpin Haus staff were extremeley helpful and so easy to deal with.
Thank you Alpin Haus.
First name removed & Butch Last name removed
Lake Placid New York
Affordable
The service associate that checked me in was fantastic. I believe his name was Chris, my only complaint is I asked them just to check the air pressure in my tires they are filled with nitrogen but can fill it with air also, well that was a $68.70 charge just to put air in my tires. That I think was ridiculous.
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good sales team
Be more responsive to customers using service dept. I always have to call for followup info. If not status or other advise is not given without prompting with call.
Very friendly service and communication.
We've had a pretty terrible experience with Alpin Haus since 2019. I won't go into it all BUT Alpin Haus Amsterdam 5S store has been a lot better than Saratoga was. Specifically Eric the lead service technician. If it wasn't for Eric we'd change dealerships for our camper service and repairs and inspections.
A repair the slides on my motorhome. The slides were working perfectly when I dropped my coach off.. the technician doing the work is said he had problems getting the driver side slide back to work. He said he had fixed the problem.. when I got home, the driver side slide would not work I was able finally to get it close so that I could transport motorhome back to Alpin House.
I purchased a 2017 imagine camper from them on the 15 th of may and had some issues that need to be resolved after speaking with greg and dave of customer service we were able to resolve a plan to resolve the issues of concern by sending a great crew to my campsite they were very knowledgable of all issues and and examine them then repaired them on site which was convenient for me as i did not have to bring back to shop as was already setup at camp . I thanked them for this ,fixed leak in shower with sealent and all issues thanks again guys
Service quickly fixed the issues with our new motorhome. Would not recommend the concierge service package - it was a joke to use
Thank you for helping me with my new camper that I bought while on vacation in Maine. The dealer in Maine wouldn't fix the defects, so the East to West customer service said that you might help me. Although you haven't finished the work yet, I'm very happy that you are getting it covered under warranty.
Thank you.
Wayne G Ferguson
Great customer service!
Very prompt service on my problems and the service advisor was very informative about my issues. I will definitely recommend.!
Angelina found us the perfect trailer for our family. She listened to our needs. I enjoyed working with the whole team. The entire process was quick and went smoothly.
Timely and pleasant response to service needs.