based on 572 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have my camper in for 4 part replacements on warranty. The issue were reported to Alpin Haus in September of ‘23. It’s now going on 2 months since I brought it in on April 9th ‘ 24. This is an extreme amount of time under these circumstance.
Good
Sales is not pushy and they are amazing
You have not fixed the bad things in our new camper like you said you were going to. Plus no one and I said no one called us to let us know what was going on. I think I am going to back out of the sale because I am not happy at all!
Work was not completed as it was the prior year. Service manager was supposed to call me, and never did.
Technicians seem to be very knowledgeable.
Very pleasant and customer oriented. Answer all questions and show you the campers as many times as you want. Not pushy at all. They genuinely want to help you find what you're looking for.
Better schedule for repair
Dave, in service,was excellent to work with
He knows the product and gets the job done
Not standing behind a lemon unit!!! My unit has cost me $1000.00s for no use at all!! When it all started you as the dealership should have gone after Thor and stood behind the client!! Your company only wanted to sell me a service contract to repair a unit that has serious issues and costly. I had to go to Thor as the owner and work with them and your company did nothing to help me!! WAIT EXCEPT TAKE MORE MONEY AND MAKE MORE MONEY AND COST ME 30K. All the way back in 2022 I complained of issues and the sales rep did not even care and treated me like I a joke!! My complaint was the propane!! Well if any one had any dignity in the issue the head person of your Corp should have addressed it and made Thor take the unit back and reimburse my money!! NO ALPIN HAUS MADE MORE MONEY OFF THE REPAIRS, THE SALE OF THE UNIT, AND IT HAS COST ME TIME, MONEY, AND ANXIETY!! I HAD NO HEAT IN THAT UNIT SINCE THE DAY I GOT IT!! I HAVE NOT USED IT SINCE AUG 2023 BECAUSE OF THE REPAIRS!! After all the recalls, issues with propane, in which I complained about the no heat -the final draw was I getting sick from the propane leaking from the tanks and all the alarms going off!! STILL I HAD TO ADDRESS IT WITH THOR AND NO ONE NO ONE STOOD BEHIND ME TO STATE THIS IS A LEMON LET US GET HER MONEY BACK OR A NEW UNIT!! GREED GREED GREED- Let us see if it is really is fixed. Final statement- WOULD YOU AS THE OWNER OR SERVICE MANAGER TAKE THE UNIT CAMPING AND PUT YOUR FAMILY IN IT??? YEAH RIGHT!! I am out over 30K with a unit I do not trust and I am suppose to sell it and worry if it will make someone else sick or kill them?? Dramatic or factual?? Your call!!!!!!!!!!!!!!!!
Service....I made an appointment and dropped my camper off a few days before then (earlier in the week) . I told them I would pick it up that Saturday. When I went to pick it up, it wasn't done. They were working on it. I never was notified about this and had to wait an additional hour when I had some place I needed to be.
Our salesperson Jake has been professional; knowledgeable, and super friendly through the entire purchase process. This is our first RV and we couldnt be happier with the way were treated at Alpin Haus.
Very friendly and personal. Patient, but not pushy. No high pressure salespeople. Very knowledgeable. Treat customers with respect. Appreciate return business.
I don’t care for your service manager .
Micaela and Brian keep me informed..Try to solve problems.
Great service. Easy to work with.
Everyone I talked to were very Professional. I felt comfortable living my RV with them.
All of the staff has been friendly and thorough. Such a please working with them!
Great service and customer service.
I'm not happy that I have to have a credit card on file so I can make an appointment. Next my credit card was charged with me having no knowledge of you making the transaction, I hadn't even picked the camper up. Suppose I wanted to pay cash? When I take my truck to be serviced I don't have to give the my credit card to have on file and they don't charge you until you pick the vehicle up! The forever warranty doesn't cover anything, they inspected the roof and said it needs to be pressure wash and resealed, not covered. One of the slides that was inspected was coming lose and needed new screws, again not covered. The biggest issue is the credit card being charged without my consent.
Customer service was super
Poor customer service and when my camper was there getting warranty work which took forever it was backed into and damaged in the parking lot. I was informed about it by the technician that did the warranty repair not an actual manager. Poor business model all around!!
Responsive timely and friendly
It was very easy to make arrangements for service; the work was done on a timely basis and i was was kept informed of the progress.
Had a great shopping experience in the Oak Ridge store. Brandon was my salesman and was great! No pressure, friendly and knowledgeable. Alex the sales mgr did a great job also. Chris who did our walkthrough was friendly and knowledgeable also answered all my questions about the trailer and the new WDH they installed. Amy who did all the paperwork was so friendly and fun to talk to. And I’m sorry his name escapes me but the finance guy also was no pressure and very thorough and friendly. The overall experience from first contact to negotiating price to pick up was a pleasure. I would highly recommend doing business with these folks.
Fair pricing and knowledgeable and friendly staff ready to assist.
Major miscommunications between service members and customers. Blaming customers for their actions is not professional. Especially when situations deem to be obvious conclusions in lieu of the customer. Responsibility lies with company to make things right.
My salesman, Don, was laidback, informed and easy to work with. I never felt pressured, which would have caused me to walk away.
Your inventory was big enough to offer me several choices to choose from in multiple price and quality levels.
I had an overall great experience buying from you!
Prompt and courteous service
Timeliness, professionalism, answering questions.