based on 724 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Teresa was extremely helpful in getting our insurance plan to pay for repairs that will be made to our camper. Thanks Teresa!!!
Speedy and professional service
There wasn't any pressure and everyone was very nice. We had a lot of questions and everyone was patient with us and answered them.
On advice of Alpin service scheduler I drove extra 100 miles to Amsterdam facility to have RV issue diagnosed and receive estimate for repairs. Paid $250+ and have, a week later, yet to receive either of above. Emails and phone messages are ignored. So…I’ve spent 250, a tank of gas and a day of my life for which I’ve received nothing. Last time I recall being treated this poorly was decades ago by Eastern Airlines…may Alpin end up where eastern did as deserved. —. It’s no surprise to me that only department returning calls is sales but Alpin clearly has no interest in servicing what they sell.
First time using Alpin Haus mechanical services. The staff was professional and helpful. The service was done in a timely manner.
We had a great experience purchasing our trailer 😀
Highly recommend this dealership to anyone looking for a reliable trailer and a stress-free buying experience.
We have used Alpin Haus for our camper more times then I care to admit, and every time they do not disappoint. They always go above and beyond to address our problems as quickly and efficiently as possible.
My wife and I loved how friendly and helpful everyone was throughout the entire process. You all made the process so easy too. Thank you!
Ac unit replaced under warranty. Still had the pay road charge because I'm on a seasonal site. Went all summer without a ac on a brand new trailer. Unit got replaced went to turn on unit and didn't work. Looked up at the unit and the packing plastic was still on. Obviously they didn't run the unit or check the operation. I feel I should get at least one of the 275.00 service charge back. Very unpleased
Well-made and practical products. Friendly, well-versed Staff.
Your staff is informative and eager to please.
Paul Parks, Chestertown, NY
Great service
Once paperwork is signed there is no urgency to fix items which were present upon purchase
Better location, people very helpful .
Great overall experience for us.
Just purchased a Keystone Cougar 22mls. Had a few issues, but all are being handled. Service manager and tech were very supportive and helpful. Happy with the service and would recommend them.
Alpin haus stands behind their products. Excellent quality of products. Their service is impeccable! Any questions anytime and are always willing to help.
Had a recall took weeks. Back and forth with pictures they could have taken me to a RV and said take picture of this. Would have been one and done. Our friends are starting to look at r pods. My wife and I wanted to see what you had to talk to them about what’s there. Can’t look at unless someone comes with you. At other RV places you can go and look. We. Need to talk ourself and look when we were looking and when had questions ask. Not have sales people pick what they think we need. Early in our relationship with you could have been better.
Service counter personnel very polite & know your products.
the tech's that did the work were very friendly and were able to complete the job timely
This is the 2nd time putting my rv in storage .
Staff is very friendly.
My camper has been in service for two months. My A/C (after a complete replacement) still does not work. It is very difficult to reach someone in the service department. I am paying monthly for a camper I haven't had. I have had to cancel planned trips due to not having my camper. I feel like I am yessed but not heard. I have lost time off work and have taken the camper home to have to just bring it right back.
I will say that I have had several conversations with Mark Hendershot and he is very nice and respectful and has tried to help me, but I am very disappointed in my inability to reach someone in service.
vey pleasant experience
We love Alpin Haus! From service to sales, they are the best in the business.
Sevice coordinator was friendly and helpful
You should have people answering the phone. People need answers when there rv, camper is getting repaired.
All members of the staff are all focused on the customer experience and are genuine and helpful
Great customer service always!!!
The folks at the service center are fantastic to deal with! Easy to talk to, fast and professional!
they communicate with my warrantee company directly, making a stressful situation seamless and put my mind at ease!
Great service