based on 4315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fix your Service Department!! When my Cougar 23MLE was delivered back in January they were supposed to have fixed a rear window shade we saw was broke there when we did the tour of our rig. They didn't. In fact when my trailer was delivered parts of the rear window shade were in my sink! They also left lights in the bays and left my water heater turned on after winterizing it!! Which I only discovered a couple days later after I kept hearing something cycling on and off every few minutes!! WTF! Then they were supposed to order me a new window shade and wanted me to bring my trailer 50 miles (one way) back out to you guys to fix a window shade....after I just PAID you guys $299 to deliver it to me!! Are they idiots??? Then two months go by and I call to see if the window shade came in, they tell me "Oh, we need to know the size it is?". WHAT?? The factory doesn't know?? I tell them I'll call them back in a day or two after I measure it. I then call my sales guy to ask him what is going on?? He looks into it, calls me back "It came in Friday...". eeeee. So I drive out there, to also return your 12V battery too, and I'm told they need the old window shade back!!! I'm like "I'm not driving back and forth twice [about 200 miles total!] for this $15 window shade....Keep it!!" then told them "We all knew that was broke, I was told it was fixed before it left here, it wasn't...it shows up at my house with parts of it in my sink!! I just spent $60,000 here! This is on you guys! You want the old window shade back send a guy to my house to replace it and take the old one back, thats what you SHOULD do!". Then they just gave me the new window shade to fix myself. I will be avoiding your "Service" department at all cost in the future! Your Sales Dept. was great, your delivery guy was great, the people in your Parts Dept. were great, but you need to fix your Service Dept.!! Jeff Last name removed, Wynantskill
Everything plus when do out call the work is done well
Friendly people, do what they said. Especially Theresa in service.
no one ever answers the phone or return calls.
Services & products are outstanding!
Love our Grand Design and Don Terpening is probably the best salesman we have ever felt with. Service dept has been very helpful
Great easy service and accommodating for pick up and drop off before hours and after hours for service. Good information and responsive
Awesome service department!!! Thank you Rich and Theresa.
You road service is very expensive. Although your service techs are excellent, it is hard to schedule appointments, or get anyone on the phone and, as I said, your service is very expensive.
Service on our brand new cougar was fast and the staff and technicians were excellent. We only used our 2025 camper 2 times and had problems with it.
From the welcome in to meeting with the knowledgeable salesman made it comfortable doing business with this dealer. Our finance manager did a great job and the service tech for our walk through was very thorough! It was a great experience all around.
Great camper and great prices
Was talked into purchasing the warranty forever by the salesman. Had the camper inspected every year to meet the warranty requirement. Now have problem with the roof and Kim is telling me it’s not covered by the warranty forever because it needed to be inspected TWICE A YEAR. The sale rep nor any of the service people the inspected the RV NEVER MENTIONED TO HAVE IT INSPECTED TWICE A YEAR!!
I feel that your organization is running a scam when it comes to this warranty forever.
Prompt service and attention to detail
The staff is always friendly, helpful, and honest. They are very knowledgeable about products, services, and camping in general.
I like the way everybody treats us so nicely and that they always answer all our questions and don’t make us feel dumb when we can’t figure simple things out! Espresso shout out to Eriich and Dave in service and to CJ at the front desk for our Warranty work and to our salesman Don!!!
Answer your phones and return left messages
Wow!! What an outstanding experience. Going through the sales cycle with Mike Pritchard was effortless. He wasn't pushy and listened to our needs and matched the proper unit. Even after the sale was completed, he followed up during the demo period to see if we needed anything. He is definitely an asset to the Alpin Haus Team. Working with James Bearcroft to finance the unit was perfect. He explained all financial aspects of this transaction with ease. We never felt pressured, and all our question were answered with precision. The finance portion was effortless. John Driessen demoed the unit. He went over all aspects of our new Solitude and was very attentive to our questions. John stayed with us during the entire process and engaged the service engineer when certain items needed attention. John also is making all arrangements with the service department regarding any outstanding items.
I want to give a THANKS YOU to the entire Alpin Haus Team for making this significant purchase effortless and pleasurable. We give your team an A+ for this experience.
We found the camper we liked but noticed water filter housing was broken and laying in storage compartment. Decided to purchase camper but asked to have filter replaced and water run through system and rewinterized. They agreed to do the work. First camping trip hooked water up and noticed water leaks from fittings and the water filter they just installed. Ruined our first trip. Brought camper up to have issues fixed which they did. They said we would be happy with what they were going to do for us. They comped the work and parts and that was it. If they had done what they said in the beginning never would have had an issue so feel it should be on them anyways. Now they want to give us a $100 gift certificate to the store. Big whoop. Doesn't even cover the fuel or the time had to take off to bring it there and pick up. Very disappointed Alpin Haus!
Know about what you are selling.
We were very pleased with the service and the staff. They addressed all of our concerns in a timely fashion. Jonathan is very personable and very helpful.
Thank you.
Great location
Lost my keys. Didn't replace my battery strap.
Very professional, the service department was giving timely update's, when parts for my 2013 5th wheel where out of production they offered different solutions to fix the problem at a reasonable cost.
390 dollars to fix / glue a loose wire from factory 10 min job very simple fix
Everything is good, except the coverage on the Reflection. Issue here is the countertops are so thin that when exposed to the cold they delaminate. Grand Design should stand behind their product and offer a fix that is permanent.
Fast service and they keep you up to date on what is happening when your camper is there for service.
Beautiful
great product line, nice upbeat parts, services great job, Dave has really pulled service to the full extent of manufactures which makes repairs complicated.
The Alpin Haus people were very friendly and easy to work with.