based on 1777 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service and parts sept personnel are extremely helpful and professional. Especially Natasha at the service desk and Zach the technician
Fast friendly service. Always have been very satisfied with service.
Your customer focus is spectacular. You care about how issues impact customers. Love the service team.
timely communication and knowledgeable staff
Really great service!!
Took delivery today of new motorhome, from Mike in sales, James financing , Clayton in parts department and Nicholas in service all profesional employees working hard to be sure that we were happy with our purchase and the process, Very impressed with the delivery walk thru with our service tech Billy, we were on site today for 4 hours and durring that time operated every device and appliance, both inside and out. made sure we understood how they worked and answered any and all questions to its operation and maintanence. when completed even went thru the process with us to rewinterized the system before we headed out. all together a good expierience and looking forward to our first adventure as we head out to see America in our new "retirement home"
Fred and Carol Last name removed
Scotia NY
Friendly, knowledgeable service personnel.
My insurance deemed my RV a total loss but during the extremely long wait for them to reach that decision, Alpin Haus was absolutely amazing! The estimate was given timely and they understood what needed to be repaired professionally. Natasha was very helpful and a pleasure to speak with. She even got my license plates off and my EZ pass out when I had forgot to retrieve them before the salvage yard towed my RV. She arranged to have Gus escort me to my RV even after the service center was closed so I could clean out the RV before pick up. And Gus even shoved the way for me to get in the RV. I could not have been more pleased with Alpin Haus and their staff and would go there to purchase another RV when ready and also get service there. 5 stars!
- Dave Seubert
Knowledgeable group
Natasha provided the best customer service I have experienced for a long time , she kept me fully informed through the complete repair of my Winnebago and explained in detail every step . Her colleague Zach who worked out what the issue was with my van gave a clear explanation of what the faults were and how he fixed them . I have experience of other RV dealers and Alpin Haus stand head and shoulders above all of them and I have only positive things to say about them .
Service is consistently outstanding. Theresa is wonderful
Wonderful staff- friendly, no-pressure salespeople. Great inventory. Excellent prices!
Jake was very helpful in showing us the unit we were interested in, and making us comfortable with our decision and choice of dealership. Getting the full tour of the facility, and explaining how thorough and complete the process would be, including a full walk-through of the trailer when we take delivery to explain all the systems and guarantee they work, means a lot to us as first-time owners.
Theresa was a most helpful person. She kept me informed and updated each step of the way. She was friendly and kind during each and every contact. I very much appreciated her!
Great people to deal with. Very professional and courteous.
Everything about the interaction with Alpin Haus was great. Would recommend !
The people
Honest, do great work. Very informative.
Through out the odyssey that is called our camper and all the issues with Forest River Alpin Haus has helped us. I would recommend them to anyone who is interested in buying an RV.
Alpin Haus rv offers excellent customer service. my 5th wheel trailer was there recently in for service and I was treated very well. Thank you Alpin Haus
Steve in the Service Department was totally great, Friendly and informative.... The installer was perfect in his work. Super clean and friendly. Great work all! My only note is the ability to reach the service dept. on the phone but they did call me back promptly. otherwise 5 star. Thanks
More competitive prep pricing and agm battery included
I dropped off my Rv back in early November (2nd week). Part of my needs were the outrigger repair and the fried Control Panel for moving the stabilizer jacks/outriggers. Most important was the winterization needing to be done since the water pump could not be used- and that's the only way I knew how to perform that. I let Natosha know of the RV not being winterized and stressed the importance of that being immediately addressed. I even called back on my way home to make sure that my RV would be brought indoors or winterized asap. I called back and texted the number to Alpin Hauss and left messages over the next week or so...until I just had to figure that y'all are busy and "of course" you are taking care of my RV as I'd asked. Weeks went by and I finally got a call from Alpin Hauss "about the insurance end" of my needs, stating that no work is done on vehicles with an insurance claim- UNTIL you recieve payment; and then your service rep said "let's take a look at these other things you requested"...No mention of winterization... He stopped as he read in silence and then said "Let me get back to you"...and hung up! Fueling my worries about no winterization taking place. I then called back the next day (I never got a call back) and spoke to the service manager , asking him about my RV. At no point did he say that it was winterized! I had to ask about my unit being winterized and only then was I told "oh yeah...it was winterized (on a date near drop off- I have it written somewhere) I had a list of things that I wanted done that I assumed I would be contacted about within a day or so (like I get an immediate call when servicing nearly every other vehicle- with estimates to approve the work. I was to get estimates a week or so ago... nothing. I responded that the email had no attachments and still nothing.....And then another survey (which I have ignored the others being patient) came in -so here I am. Worried about my RV? No communication about the Rippert Leveling system?, Solar packages? , awning?.... and i have 3 charges on my credit card. One was for a minimal service fee i believe, and my at counter purchases. What is the charge for $180.89 on Dec 11th for? I wish I had a different experience. I was impressed at your dealership when I first arrived and thought I was in good hands. Then i never heard from anyone for weeks. I have many irons in the fire and dealing with sickness in my family or I'd have been more on top of this
Theresa went above and beyond helping coordinate my service needs. I could not have asked for a better experience. I will definitely buy my next RV from Alpin Haus!!!
Service is great Rusty is on top of all issue you ask to be done. And keeps you informed on all things .
They have been on top of all the issues related to repair of our RV and supportive. of both repairs and pricing.
Friendly service
Nice Staff
Followed up
Nice new building
Very good service
The price quoted did not end up being the amount we had to pay when we picked up our camper. it also took weeks to get it back and we had to cancel 2 trips we had planned.
Service department is first rate