Alpin Haus RV

Average rating: 8.4 out of 10 based on 3891 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 4, 2022 — Rated 5 out of 10 by C.R. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

Had to call and text several times to get a answer about a radio

Report a concern   May 4, 2022 — Rated 10 out of 10 by Richard Vannostrand Alpin Haus RV of Amsterdam
What do you like about our products and services?

Great service very friendly staff and the staff is very helpful

Report a concern   May 4, 2022 — Rated 10 out of 10 by Thomas Burke Alpin Haus RV of Amsterdam
What do you like about our products and services?

I purchased my first travel trailer!
I had alot of questions and worries about the purchase and I was certainly unsure what I was getting myself into. Heather and the staff were very nice in going thru this process and answered all my newbie questions. The facility was huge and had a great selection of units to choose from as well as their ability to store and service your RV during the off seasons was a big plus. I would definitely recommend the Alpine Haus to all those thinking of purchasing a RV!

Report a concern   May 4, 2022 — Rated 9 out of 10 by J.S. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Prior owners of our camper loved the service and storage space. We are continuing the co tract for storage and would not hesitate to use them for repairs/ service. My son has had great experience with the camper and storage from the Oak Ridge site

Report a concern   May 4, 2022 — Rated 10 out of 10 by Jason Rattray Alpin Haus RV of Amsterdam
What do you like about our products and services?

Great Service!

Report a concern   May 3, 2022 — Rated 3 out of 10 by G.C. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

Service department is not entirely trustworthy or ethical.

Report a concern   May 3, 2022 — Rated 10 out of 10 by John Maclean Alpin Haus RV of Amsterdam
What do you like about our products and services?

I have bought 2 RV's and a Pontoon from them over the years. Great service from the sales dept. and the service dept. The service dept. is top notch and have always done a great job.

Report a concern   May 2, 2022 — Rated 10 out of 10 by Marlene Dauch Alpin Haus RV of Orange County
What do you like about our products and services?

Although we purchased a used camper, Alpin Haus made sure it was in A-1 shape, prior to delivering. The service technician, salesman and finance manager were all friendly, knowledgeable and didn't try to talk us into unnecessary stuff.

The overall experience was so favorable, we are already looking forward to our next purchase!

Marlene Dauch-Muthig

Report a concern   May 2, 2022 — Rated 10 out of 10 by M.G. Alpin Haus RV of Saratoga
What do you like about our products and services?

Your salesman Geoff Smith is very knowledgeable and personable. This was our 3rd unit we have purchased from you. Our second from Geoff. We had gone back and forth a few times and on different days and he was so patient and always accommodating to our needs and wants.

Report a concern   May 2, 2022 — Rated 10 out of 10 by G.F. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Greeted as soon as you walk in. Very friendly. Not pushy
Very smooth transactions.
Would definitely recommend and my husband and I will be repeat customers for sure!!!

Report a concern   May 2, 2022 — Rated 10 out of 10 by E.S. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Tremendous experience from the beginning.... this is not just an RV sales place. These guys treat you like family. No hazzles, just really great service and professional care. This is our 4th camper and truly hands down we would not go to anyone else in the future. We have had some horrible experiences and always felt a mistrust. At Alphin Haus, they are really committed to you and making sure you are happy. I often think when I read these reviews, it must be a family member who wrote it. I tell you honestly, this is a true grit review. I will be sharing my experience with all my RV Facebook friends. Thank you Alpin House, Justin, Chris, Nick, Don, Tim for making our dreams come true.

Joan Marie and First name removed

Report a concern   May 2, 2022 — Rated 10 out of 10 by G.F. Alpin Haus RV of Orange County
What do you like about our products and services?

always have a lot to offer. customer services is always great. This is my second Camper i purchased from them. highly recommend.

Report a concern   May 2, 2022 — Rated 10 out of 10 by R.S. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Friendly
Knowable
No high pressure
Good selection

Report a concern   May 2, 2022 — Rated 10 out of 10 by D.F. Alpin Haus RV of Saratoga
What do you like about our products and services?

James in Service is very helpful, and is a really nice person to work with.

Report a concern   May 2, 2022 — Rated 10 out of 10 by J.B. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Extremely friendly, knowledgeable and professional to work with.

Report a concern   May 1, 2022 — Rated 10 out of 10 by L.S. Alpin Haus RV of Amsterdam
What do you like about our products and services?

The products are exceptional and the employees are very knowledgeable and extremely helpful.

Report a concern   May 1, 2022 — Rated 10 out of 10 by William Fitzgerald Alpin Haus RV of Orange County
What do you like about our products and services?

Products of trailers & how they look were great
Service I can’t say enough to sales member Charlie was great in showing us what Alpine had to offer and was very understanding & patient in helping us look for the right trailer. Techs were great in showing us and helping us understand the trailer. Also Dan was great explains to us every part of the trailer and how it works . Overall I wouldn’t go anywhere else.
Thank you to all

Report a concern   May 1, 2022 — Rated 10 out of 10 by L.L. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Everyone was friendly and knowledgeable. Tom was great.

Report a concern   May 1, 2022 — Rated 10 out of 10 by J.L. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Very professional

Report a concern   May 1, 2022 — Rated 7 out of 10 by E.C. Alpin Haus RV of Amsterdam
What could we do to improve?

Repair items identified during walkthrough during the purchasing process. There were numerous things not fixed per our purchasing contract.

Report a concern   May 1, 2022 — Rated 10 out of 10 by Robert Mahlbacher Alpin Haus RV of Orange County
What do you like about our products and services?

We want to give a huge shout out to the Port Jervis Alpin Haus team who delivered our Grand Design Solitude 390RK-R to us today.

Asa has been working with us for 2 years to get the right rig for us. He listened to out wants and needs, made suggestions and shared experiences.

Dan walked us through every option and system on the rig and really took care of all our concerns.

Kieth took care of all of our paperwork and really took his time to explain each document we were signing.

Mark was instrumental in getting the PDI scheduled before our trip next week.

We would highly recommend this team.

Report a concern   May 1, 2022 — Rated 10 out of 10 by R.F. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Very nice and helpful

Report a concern   April 30, 2022 — Rated 10 out of 10 by R.S. Alpin Haus RV of Orange County
What do you like about our products and services?

Service folks were very responsive and polite. Keith got right to work as soon as we arrived. Unfortunately a part that was requested on warranty last June wasn’t in stock, the result is we will need to make another trip.

Service Dept is very good

Report a concern   April 30, 2022 — Rated 10 out of 10 by Dennis Mcavenue Alpin Haus RV of Orange County
What do you like about our products and services?

Had my door replaced on my Jayco and it works great. Decals came later (no fault of Alpin Haus) so I went back for the decals an gas regulator recall and a last minute inspection. Everything worked out perfectly and I was in and out in less then 2 hours. Great work, very much appreciated!

Report a concern   April 30, 2022 — Rated 10 out of 10 by D.J. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Astute and personal care

Report a concern   April 30, 2022 — Rated 10 out of 10 by C.F. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Friendly service and sales.

Report a concern   April 30, 2022 — Rated 6 out of 10 by M.D. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

Your service department never answers the phone

Report a concern   April 30, 2022 — Rated 10 out of 10 by D.N. Alpin Haus RV of Amsterdam
What do you like about our products and services?

The service guys really helped us out. We thought we had a problem right after we left and they got us back in and found the source. They also squeezed a NY inspection in as well. Thanks so much!

Report a concern   April 30, 2022 — Rated 10 out of 10 by Glenn Cole Alpin Haus RV of Amsterdam
What do you like about our products and services?

Everyone friendly and helpful.

Report a concern   April 30, 2022 — Rated 10 out of 10 by Kevin Barkley Alpin Haus RV of Amsterdam
What do you like about our products and services?

Great friendly service!


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