based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your service department has been awesome.
They have a very hard time with there billing Department
Expert Class B service team. Always fair and patient when educating at point of new unit delivery.
They were very nice and accommodating.
Scott Armenio did a wonderful taking great care of us during or purchase.
services are very good they know their business and have the "Forever Warranty" and they follow it.
Listen to your customers a little better when they ask for info.
They were very accommodating it getting me in for service on my 2021Tiffin Wayfarer and addressing a non operational refrigerator.
Tried to bring back an item that was bought at Amsterdam location. The man was rude to tell us we had to take them back there as we didn’t have the receipt. I called Heather at Amsterdam, the best salesperson ever, and she emailed it to the man also texted it to me.
That was horrible customer service at Saratoga. Amsterdam was worth our drive and won’t do any business with Saratoga again.
We being our RV for service every year
And this year they dropped the ball on things that needed to be repaired. Still waiting for a call back on getting the part I need & it's been 2 weeks & I have called twice
Very helpful and knowledgeable people. Friendly as well.
it would be nice if the saratoga store had a fenced in winter storage yard with cctv .and have service and parts dept to answer the phone calls insted of me leaving a messege and maybe they`ll call back.
Salesman follow-thru could be better.
Excellent service very friendly and will go out of there way to make it happen always a great experience
The service team did a great job. Thank You.
Horrible service with the service dept. will never go back
Your support staff is awesome!
I loved the friendly help and knowledgeable sales persons.
They went above and beyond! Stayed past closing just for us.
Your people are great. Greg, Jim, Lance have been great. We bought from you because of our experience with Greg, hands down. Lance was a super bonus and amazing to work with.
2019 camper already has a roof leak and told by your staff that I should bring in camper every 6 months to be looked at. What kind of second rate campers do you sell. Forever warranty doesn't cover roof repair. Camper only used twice. Not happy.
Very friendly people I will buy from you again
The sales experience was great but dealing with service is very frustrating. When calling and not being able to get someone to answer the phone, only able to leave a message, and 6 hours later still no call back, seems a bit excessive. Once you can finally get someone on the line they are very helpful but the customer service definitely needs some help.
I purchased my Forrester last August. The salesperson (Charlie) didn't do a follow up call to ask how everything was going. I had my motorhome into service on March 28th for various warranty items. I never received a call from service (as promised the same day) until a week later after I submitted a customer survey. Understandably the whole supply chain issue delays everything, I waited 5 weeks for the warranty parts to come in. Several items were still on back order. I would never recommend to anyone a Forrest River RV. The workmanship and quality control are dismal. How could a badly warped privacy door pass quality control?
Getting an appointment was convenient, work was done in a timely fashion, and I was updated on the progress and findings. A very good experience.
Fantastic
Friendly great selection. But I would have like to have driven and looked at the motor and the generator. And when you spend 139 k. You should get at least some kind of warranty
They have been very helpful in this time of poor supply chain, granted everything takes time but the guys get the job done.Thanks to Brian in service and Justin in sales.Always pleasant and helpful.
Return messages that are left on the service phone number
I always had great service from Alpin Haus, they sell top of the line products, this is my forth RV from them
and most likely won't be my last.
If anything goes wrong with something, I call service, and bingo Ray from service is here taking care of it,
Yes sir I'll always recommend Alpin Haus if someone is looking for a great RV or just need service done.
Friendly, low pressure, helpful