based on 572 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome service! Our slide-out broke while we were on our summer road trip. Alpin Haus Saratoga Springs was able to get us in the next day to diagnose the issue and order parts. Great follow-up and easy scheduling!
We liked the RV we selected, the thorough walk thru for the truck and motor home and the ability to work out a favorable deal with the Apine Haus agent.
We've purchased two RVs and the sales and service are second to none and Charles our sales person is excellent professional knows the product and very friendly
Steve knowledgeable salesman
Bill outstanding technician
Erich lots of experience and a hands on trainer
I called West Milford Alpin Haus about a motor home that I was interested in buying. They tried to answer my questions but ultimately referred me to the manager of Alpin Haus Amsterdam NY for more information.
I drove for three hours to see the specific motor home. That’s when the fun began:
Test drove it with Steve
There was a problem with an electric slide and Bill was brought in. Fixed in the time it took to go to a restroom.
Put a down payment on Friday
Took up my trade in camper along with a tow vehicle to be attached to the motor home.on Tuesday
Drove home and returned on Thursday for a Friday delivery.
I met Jim Bearclaw finance
Ran into Steve once or six times
We spent most of the day with Bill and his daughter Tatiana who were fine toning the delivery and teaching us about the myriad of systems.
Then we had lunch via BBQ with employees. FUN
Finally Erich was introduced, even though he was cooking and serving lunch( Don’t eat one of his homemade horseradish pickles), and he had supervised the installation of my towing apparatus on my Jeep so it can tag along behind my motor home.
Steve ,Billand Erich stood in the parking lot and waved goodbye and wished my wife and I safe travels.
I now have three friends to count on at Alpin Haus Amsterdam. I live 23 miles from West Milford Alpin Haus. I’ll go there for parts. But I’ll drive my RV 300 miles further for excellent service and friendship.
P.S. Steve snuck into my camper and taped a checklist of things to remember before going camping.
I have a new and extended family in Amsterdam at Alpin Haus.
I appreciate the parts department's efforts in finding the right parts needed for my camper. Also, really appreciate the service department in providing clear, timely and effective service.
Great selection, friendly personnel and the cleanliness/organization of the entire business! We loved the selection in the parts/supplies department and we’re amazed at how clean the delivery area was. The rep that did the walk-through with us was patient, knowledgeable and friendly. The gentlemen at the sales counter were helpful and friendly as well. But the best part was Tanya Ball, who was the reason we purchased our camper there. She went out of her way to find the perfect camper for us. She had us go to the Saratoga store, where we met Scott, who was absolutely wonderful. He told us things about buying a new camper that we never knew! We’ve had several campers in the past, but this was, by far, our favorite sales transaction! Keep up the good work!
You are not there to help your customers. We contacted you last October about our air conditioner and a recall. Never heard from you. We contacted you in May, June and July of this year 2022. Finally got the recall taken care of this week. Our air conditioner is now out of warranty. We would tell you when we would be at our camper, since we are from Wisconsin, so someone could come out, and you always scheduled it for a different time when we weren't there. So we would cancel and that would put us another 2 weeks out. E are so frustrated!
Excellent service !
Great selection and support.
Our whole experience at Alpin Haus was a total pleasure. The entire staff including sales, Office service and parts treated us like we were long-time repeat customers. The Grand Design we purchased, all associated products and equipment were just what we expected and much more.
We are first-timers to RV'ing and are excited to be heading out on this new life adventure. Please know that Alpin Haus will have us as return customers for the long haul.
Outstanding job by everyone involved !!!
Bill & Tamm Lothrop
I had an issue with my BigFoot leveling system which was part of my checklist of items during a July 7th service appointment. The issue has gotten worse such that the leveling system is not working at all, and I am on a long vacation trip in the Midwest. It is affecting my use of the slide and use of the TRI-fold bed. My daughter has had to sleep on the passenger seat of the cab.
Sales and service work to the utmost of thier ability to deal with today's struggles and satisfy thier customers
Everyone we worked with made the purchasing and delivery process quite enjoyable. Our salesman Greg Clark was knowledgeable and got us to the exact travel trailer we needed. James Bearcroft put up with all my questions/emails and played a key role in the sales and settlement of our new unit. Dominck did one of the best walk thru's we have experienced (we have been though that process 5 times. Our last point of contact was Sean, who set up our new hitch and sway bars and made every effort to make sure I knew how to attach and detach all items.
This was the second unit we purchased from Alpin Haus and we are so pleased we did.
Dave Bulmer and the entire staff at Alpine Haus are angels. My partner, myself and our dog had an unfortunate event where our RV had a complete breakdown and was unfixable. Dave worked with us for several days to find a solution to get us back on the road as we were moving to AZ. They allowed us to stay in the RV and camp in their lot. They were so accommodating in so many ways. Above and beyond our expectations. I will never forget what they did for us and will be eternally grateful. Hands down the best service I have ever experienced.
Service lacks communication.
Your repair man broke my gas valve on my refrigerator it has been weeks and it still has not been replaced. They tell me they’re having difficulty locating one. But in the meantime we occasionally lose power due to storms in my refrigerator cannot switch over to gas therefore I have to throw out my perishable items because my refrigerator gets too warm. your company needs to figure out how to rectify the situation
Everything
sales, service, and finance departments are all awesome!! Highly recommend going to them before going to the giants, Camping World or Gander, who really don't care about you and will say anything to make the sale.
Yes at this point I would. The service contact was very friendly and I was given an appointment very quickly which , impressed me.
The charged for the work I did have done was reasonable
There actually seems to have been a real change in Alpine Haus service department
Vic was wonderful!
Honestly we were pretty disappointed with the appointment. We were quoted a very different price and it seems that very little was done to look into the problems we reported. The air conditioner still doesn't work and now we are out almost $600 ($300 more than originally quoted) with no answers. I will wait for camping world next time.
They ailed me out with minor emergency. They did a good job of keeping me informed and were reasonably priced.
To call people back and to let them know when the service is done. don't wait for us to call to see if it is done.
They broke my brand new camper winterizing it with compressed air by not opening all the valves then fixed it under warranty 3 times when I got it back it had 3 more leaks I fixed myself now they are trying to charge me for repairs
Camper is brand new and I have a 7 year bumper to bumper warranty on top of manufacturers warranty
Oh and never returned my keys drove 2 hours to pick it up after hours and had to send my done through a window to un lock it for my vacation
Everyone was so professional - from seeing the RV for the first time to replacing the awning which we requested - knowledgeable staff in every department. We are enjoying our new RV!
Thank you so much!
We are writing this late due to 2 deaths in the family.
We were so completely happy and satisfied with Don our salesperson, Service that installed the tow bar and Kyle who arranged finance for us. We paid &1,000 prep fee which I was told included cleaning of the motorhome. That was obviously not the case!!! The inside was filthy, disgusting!!!! Dust and dirt everywhere! We tried to use the sofa couch for guests and were horrified what was under there!!!! Giant dust balls, tons of tissues, dog bone and copious amounts of fur!!!!!! We were mortified that our guests had to see this!!!!!
Insides of cabinets were dirty and full of crumbs!!! I had to clean them all before I could put our things in!!! Sadly, with such a good experience with the sales and service side the the”prep” cleaning was horrible!!
Tom and Linda Moshier
Friendly atmosphere of service staff and sales personnel. The store has an excellent inventory of needed products.
Our experience with heather and Kyle was fantastic! Heather spent so much time with us and was very patient as we made our decision. Our walkthrough was very thorough and educational. What a difference from our previous dealer. Thank you.
Perfect
Friendly atmosphere, dog friendly, knowledgeable parts and service staff.