Alpin Haus RV

Average rating: 8.6 out of 10 based on 2249 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 13, 2022 — Rated 5 out of 10 by J.D. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

I had a service tech come out to look at my new campers AC unit because it was leaking.
Found out the condenser was freezing up. Nothing was done beyond that. Earlier this week the unit was blowing ice chunks out. I shut it off, contacted my Saleman and so far Haven’t heard anything back. I spoke to our campground RV repair guy and he seems to think the AC isn’t full charged.

I need someone to look at this.. camper isn’t even a couple months old. Very disappointing

Report a concern   August 13, 2022 — Rated 10 out of 10 by T.B. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Thank You to the staff at Amsterdam Alpin Haus. We had a great experience. Steve our sales man was patient with us as we looked at several units. Very knowledgeable also. Vickey the finance manager was great. Thanks to Dominic for a great job with the demo. John did a great job with explaining and demoing the 4 point hitch to me. Kyle was great with the final paperwork. Jerry the parts manager was very helpful and knowledgeable. Gary was very helpful by pulling out the camper we were looking at so we could see it with the awnings out. Also picking up our old camper that we traded in. Also a big thanks to Shannon for looking in our old camper after we left for something my wife thought she left in the camper.

Report a concern   August 13, 2022 — Rated 9 out of 10 by Eva Rossi Alpin Haus RV of Orange County
What do you like about our products and services?

Very happy with how quick they were able to fit me in on the day of my trip. Techs seemed genuinely happy to help!

Report a concern   August 13, 2022 — Rated 9 out of 10 by K.S. Alpin Haus RV of Saratoga
What do you like about our products and services?

Friendly, courteous and knowledgeable staff. Reasonable pricing. Clean, modern, well equipped facility.

Report a concern   August 13, 2022 — Rated 2 out of 10 by E.S. Alpin Haus RV of Amsterdam
How did we disappoint you and what can we do to make things right?

Pickup time was at 3pm. We expected to have a walk through of the camper so we could see everything. Service was still putting this together on the camper when we arrived. It was clear sales dropped the camper on service at the last minute and told them to get the camper ready quickly because the buyer was coming. The one positive is that the gentleman from service was squared away and helpful.

Report a concern   August 12, 2022 — Rated 10 out of 10 by K.M. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

They fixed our problem if the drawer not closing with an extra step to insure that it stays closed

Report a concern   August 11, 2022 — Rated 9 out of 10 by C.M. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Everybody at Alpin Haus was very friendly and was able to accommodate to my needs. They gave multiple options of similar layouts that we liked, and my representative bargained for lower prices and provided discounts. The walkthrough was very thorough and informative. The only thing was that they did not fix one of the pieces of furniture in the camper that was supposed to be fixed. Otherwise a great experience.

Report a concern   August 11, 2022 — Rated 10 out of 10 by T.H. Alpin Haus RV of Saratoga
What do you like about our products and services?

Friendly and nice people

Report a concern   August 10, 2022 — Rated 10 out of 10 by Robert Griffin Alpin Haus RV of Amsterdam
What do you like about our products and services?

Dave is great.

Report a concern   August 10, 2022 — Rated 10 out of 10 by Barbara Ferguson Alpin Haus RV of Orange County
What do you like about our products and services?

You’re very good job was very fast thank you

Report a concern   August 10, 2022 — Rated 10 out of 10 by C.S. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Every seem so positive.

Report a concern   August 9, 2022 — Rated 10 out of 10 by Penny Ferguson Alpin Haus RV of Amsterdam
What do you like about our products and services?

Heather was very easy to work with ,she listened to our questions listened to what we wanted and only showed us the things that we would be interested in, She was very professional as well as friendly.
David Horney ( who recomended Alpin Haus) was extremely helpful with warranties and answering any questions we had.
John showed us all the benefits of our new RV how to operate it how to connect and disonnected, how to backup, everything we would need in a very professional and patient manner. Our experience with your company was extremely positive and we would both like to thank everyone who assisted us.

Report a concern   August 9, 2022 — Rated 10 out of 10 by L.S. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Everyone there is so friendly, helpful and easy to deal with.

Report a concern   August 9, 2022 — Rated 10 out of 10 by William Staulters Alpin Haus RV of Amsterdam
What do you like about our products and services?

The service is one of the best around. I have learned that it takes time for them to get parts for repairs.

Report a concern   August 9, 2022 — Rated 3 out of 10 by A.U. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

There are serious communication issues between sales and service. Service was unaware of needs that sales said we’re communicated. Each time we’ve needed assistance (on a brand new camper) it’s been as if we’re dealing by with two completely different companies that have no idea what’s going on. Working directly with service has been good so far, but it took a while to connect with them direct.

Report a concern   August 8, 2022 — Rated 10 out of 10 by S.G. Alpin Haus RV of Saratoga
What do you like about our products and services?

Prompt

Report a concern   August 8, 2022 — Rated 10 out of 10 by J.D. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Friendly and knowledgeable sales associates, wide variety of campers and cleanliness of entire property!!!

Report a concern   August 8, 2022 — Rated 10 out of 10 by Robert Plumadore Alpin Haus RV of Saratoga
What do you like about our products and services?

Professional, courteous and accommodating.

Report a concern   August 7, 2022 — Rated 10 out of 10 by K.H. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Sales and service departments have been great to work with.

Report a concern   August 7, 2022 — Rated 10 out of 10 by W.M. Alpin Haus RV of Saratoga
What do you like about our products and services?

Very good service department. Quick repairs.

Report a concern   August 4, 2022 — Rated 5 out of 10 by L.N. Alpin Haus RV of Orange County
How did we disappoint you and what can we do to make things right?

I'm not yet diddapointed

Report a concern   August 4, 2022 — Rated 10 out of 10 by J.M. Alpin Haus RV of Saratoga
What do you like about our products and services?

You have always attended to our needs in a congenial and professional manner. We especially appreciate First name removed who has come to service and inspect our Keystone Residence and close it up every year!

Report a concern   August 4, 2022 — Rated 0 out of 10 by E.J. Alpin Haus RV of Saratoga
How did we disappoint you and what can we do to make things right?

You don't do anything and NEVER EVER call us back. You never fix things that are covered by warranty BUT have no problem taking our money. That's always done right on time.

Report a concern   August 4, 2022 — Rated 8 out of 10 by R.M. Alpin Haus RV of Orange County
What could we do to improve?

Needed leaf springs and brakes, 5 days out. Leaving for trip next day, no rentals available

Report a concern   August 3, 2022 — Rated 10 out of 10 by R.R. Alpin Haus RV of Amsterdam
What do you like about our products and services?

How friendly and nice people you’re dealing with

Report a concern   August 3, 2022 — Rated 10 out of 10 by J.P. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Very professional staff, greet feakshi

Report a concern   August 2, 2022 — Rated 10 out of 10 by K.L. Alpin Haus RV of Saratoga
What do you like about our products and services?

The manager got involved and things happened

Report a concern   August 2, 2022 — Rated 9 out of 10 by S.B. Alpin Haus RV of Amsterdam
What do you like about our products and services?

Responsive to our service needs!

Report a concern   August 1, 2022 — Rated 10 out of 10 by G.P. Alpin Haus RV of Oak Ridge
What do you like about our products and services?

Mike Mapes is the best!!!

Report a concern   August 1, 2022 — Rated 8 out of 10 by J.D. Alpin Haus RV of Saratoga
What could we do to improve?

Communication between the sales and service department needs to improve. If something changes the cost of the designated parts/service amount in the final deal, it needs to be conveyed to the customer before the day of the demo. If an issue with a camper is mentioned or reported (twice) to the sales person who then informs service, the issue should be investigated/fixed before the customer arrives for the demo. "Follow thru" beforehand will prevent the customer from being discouraged or even angry the day of demo and delivery. Despite our experience with the above mentioned, Cody was very accommodating and made sure that we left knowing that any issue we had would be taken care of and the proper people were aware of what they needed to do.


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