based on 572 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Purchasing our new RV from walking Has Oakridge, NJ was fantastic. Everyone involved with our purchase was outstanding.
Extremely professional, proficient, friendly, trustworthy, accommodating- simply the best! We drove over five hours to have our RV serviced at Alpinhaus because our past experiences with them have been stellar.
The staff was exceptional and above par. Very professional, friendly, knowledgeable and courteous. Our new vehicle was clean and we had a great training session on using our new RV. We highly recommend Alpin Haus.
We had an excellent experience trading in our trailer. The service was fantastic, from Asa our sales agent to Keith who buttoned up the deal. Dan was excellent. He was extremely knowledgeable and always reachable when we had questions. Everyone at Alpin Haus were welcoming, warm, and friendly. This was our second purchase at Alpin. We got a great trade in value for our old trailer as well. Yes, we definitely recommend this establishment
Excellent customer service.
Very happy with our purchase so far.
Selection of RVs and parts
Close to home
I came in to buy a Class C diesel. Was ready to trade. Only one unit available and it was in the shop. Put $1000 down to hold it site unseen. The day before we were to pick it up, we were called and told it had been recalled again! 3 weeks now and we still have not even seen the unit and have no idea when it will be available. Now we have to go ANOTHER week without camping and we camp every weekend through Columbus Day. What makes it worse is we are 3 1/2 hours away an can not drop everything to come pick it up when it is ready. Joe Hunt, our salesman, has been excellent and has tried to keep us updated, but I believe he is getting embarrassed because there are no answers to give. This unit has all the features we were looking for, but now I have had time to read all of the horror stories about Forrest River mobile homes and poor service and quality issues following the sale - all of this is beginning to make me second guess this purchase.
Kevin and both Chrises were helpful and friendly. Nicest RV service we ever got and we’ve been camping 35 years.
they have some good quality campers and the sales department is great to work with
The service department in Port Jervis is currently working with Grand Design to resolve a major structural failure. I am happy with the way things are progressing. Thank you Krystal and Luis.
-we met with our Alpin Haus representative again today … one encounter of several we have had in the past couple of weeks… A very satisfactory and valuable discussion.. with possible incoming resolution to the issue discussed. We appreciated his concern of the problem and his courtesy, professionalism, and efficiency… We will all will be back in touch at an agreed upon date.. to work toward a satisfactory outcome.
We have had problems with our Thor since we picked it up. On delivery the speakers didn’t work. The hose cover fell off and the GFI malfunctions. Unfortunately, despite being brand new and having purchased an extended warranty, nothing has been fixed and we have gotten nowhere.
1. Virtually impossible to reach the Service Department by telephone. Messages left on Service main telephone number are not returned.
2. Telephone messages left on direct cell numbers for service department staff are not returned.
3. Service department staff leave employment but direct cell numbers are still in service and messages left are not forwarded to current staff.
4. Unnecessary pressure (including personal visits to the service department) has to be brought to bear on Service staff to get work done as promised.
ON THE BRIGHT SIDE: So far, the repairs to my roof etc are fine. No complaints.
TO MAKE THINGS RIGHT: Answer calls from customers promptly. Ensure that customers are provided with information about the status of repairs on an ongoing basis.
Great service, n great service techs. Always answering my stupid questions with respect. I'm new to the rv world, and feel comfortable with the team at alpin house
Service is good. Customer service is good.
Had issues with the camper starting with the day we took delivery on August 13th 2022. They fixed some problems and noted others for future repair. Found more issues on our first camping trip. Brought it back to dealership on August 27th and have been getting nothing but lies and excuses from service department. Your service is absolutely horrible. Sell camper to customer, and then good luck from there.
Good timely service.
Kevin was very knowledgeable, caring and professional!
all good!!!
Everyone was very friendly and incredibly helpful on our trip! We will definitely be back!
New answering service has a lot of bugs in it
Got me in for service quickly. Explained everything in detail and to even their shock was able to fix camper same day as they had the broken part in stock. A rare occurrence in this day and age. Was thankful for that
Have been with Alpin Haus a long time sales department and service department have always been great for me !!
Very friendly and helpful staff. When something doesn't go well and/or get completed it definitely gets elevated to an employee who follows up and insures customer service/satisfaction is met 100%
The adviser and techs that worked on the trailer were excellent. In and out in an hour. On vacation, brake failure, returning home.
Many thanks to all involved.
No one in the service separtment will return my calls. Do they check their messages and return calls? It has been very inconvient both in getting the appointment made, and now in finding out whether the work is complete and I can pick up my camper. I want to talk to them about the work they did or are doing. It's very frustrating.
All of the units that we wanted to see were on-site and available. William was a phenomenal salesman who dedicated his time and patience to show us around multiple rigs and walk us through every detail of each one.
Friendly and nice