based on 1467 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Repair items identified during walkthrough during the purchasing process. There were numerous things not fixed per our purchasing contract.
We want to give a huge shout out to the Port Jervis Alpin Haus team who delivered our Grand Design Solitude 390RK-R to us today.
Asa has been working with us for 2 years to get the right rig for us. He listened to out wants and needs, made suggestions and shared experiences.
Dan walked us through every option and system on the rig and really took care of all our concerns.
Kieth took care of all of our paperwork and really took his time to explain each document we were signing.
Mark was instrumental in getting the PDI scheduled before our trip next week.
We would highly recommend this team.
Very nice and helpful
Service folks were very responsive and polite. Keith got right to work as soon as we arrived. Unfortunately a part that was requested on warranty last June wasn’t in stock, the result is we will need to make another trip.
Service Dept is very good
Had my door replaced on my Jayco and it works great. Decals came later (no fault of Alpin Haus) so I went back for the decals an gas regulator recall and a last minute inspection. Everything worked out perfectly and I was in and out in less then 2 hours. Great work, very much appreciated!
Astute and personal care
Friendly service and sales.
Your service department never answers the phone
The service guys really helped us out. We thought we had a problem right after we left and they got us back in and found the source. They also squeezed a NY inspection in as well. Thanks so much!
Everyone friendly and helpful.
Great friendly service!
I don’t think all the warrantee work was completed. But the service desk just checked it off. I’m not confident that the axles were repacked and the suspension lubricated and the roof seals checked but I paid the big bill. Quite dissatisfied. The external plug was pulled out of socket. I would like someone to reach out to me for an explanation and redo.
Service department and employees are wonderful! Fast service!
Our experience was very good and the staff in the Amsterdam location were great to work with. We highly recommend working with Charles, Jim, CJ and Shaun.
Service techs are always attentive and willing to assist.
Brought it down for my forever warranty and you never checked anything,never told us about our ny state inspection failed and didn’t bother mentioning it,instead you left the paper inside our camper and further more our brake system is important you should have told us, We are so disappointed in Alpan Haus,Would never recommend you to anyone
The service department was on top of things and super friendly.
Service is outstanding!
Geoff was awesome to work with for our new camper walk-through! He was patient and paid close attention to detail with what needed attending to. I highly recommend both he and Alpin Haus!
Very respectful, answers all questions, timely service
Very knowledgeable personnel in the service department who always provide detailed descriptions on what was done. They also listen closely to what the customers concerns are and offer advice on a variety of RV related issues.
The service department staff which I have dealt with are career professions in the RV industry.
Friendly and professional staff. They take the time to answer questions and explain thoroughly
Horrible repair service
Appointments are kept on time. Good service.
The camper was inspected for both New Yoel State and the Forever Warranty, but when we went to hook up, all the tires needed air. One of your techs put in the air, but it would have been nice if it was done prior to pick up.
While my RV was waiting to be repaired I asked for a price for install of Winegard Gateway router and Genny Exhaust extension more than one occasion but never received any info on the price.
I'm a first timer, and new to the RV scene
I was very sceptical of dealer ships, heard a lot of bad deals. I'm so lucky that I chose alpin house as my dealership. From sales staff,helping with size and ? ,,, to the mechanics who helped us through training, and to the store staff,helping with accessories. You guys are a family, not just a dealership. Thanks to the knowable staff I'm comfortable with my camper. Will highly recommend you guys . Thanks for all you guys do.
This is a large RV dealership and many cogs in the wheel. Unfortunately once the sale is complete the salesperson hands you off to the finance department. Then the finance department hands you off to the delivery department. In this process there were gaps of miscommunication and unfortunately in our case the unit was not properly set up and the communication was never relayed back to us. Communication between all parties is lacking.
Excellent staff great customer service.
I would highly recommend this facility
Very professional