based on 572 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff was incredibly professional and friendly and were not pushy at all. I came to Alpin Haus having found what I thought I would buy and left having put a down payment on an RV equivalent to what I came for but for several thousand less. They worked with me as I worked out my finances, were accessible by phone, text, or e-mail, and were great about answering any questions I might have. I worked with Asa (sales, found me the perfect RV) Keith (manager, finalized everything the day I picked it up, dealt with finance), and Dan (Prepped my RV and went over it "nose to tail" with me!)
Randy is the best! He consistently attends to all of our rv issues with courtesy and competence. Thank you!
Ray was outstanding.
Service
Very timely response to our breakdown. We thought the charge was a bit excessive for the time & distance travelled but we had no choice. Tech’s were friendly and very helpful. Thank you Roy for your assistance.
Alot of things over looked that can be repaired
Scott,Matt and Liam are second to none as far as salesman, finance and walk thru and helping with questions in that order! This is our second Grand Design purchase from Alpin Haus, one from Amsterdam NY and know Saratoga. Dave is awesome at Amsterdam but Saratoga had what we wanted. We will see on service, we drop our 395MS-R off Sunday at Amsterdam to have the happy Jack bed system installed. We were told one day, I’m giving 3 then we pick it up and our grandkids are going camping with us. This was a very important selling pint and we were promised it would be done. I’m scepticle. We have not made out well with Alpin Haus service.
Jacob was very nice and very helpful.
Our walk through on our camper was not very thorough for being new to RVing. Gentleman was very nice but we realized we were walking away with more questions than were covered, after the fact. He didn't follow the check off list and asked us to look at it, asking if there was something we wanted to go over. Plus, noticing a defect that we think would have been noticed by the staff and fixed before we were to pick up.
Front of the house was great, Heather was awesome and finance manager was very helpful.
This review is for Michaela Matchett on the services team. As a new trailer owner, Michaela helped walk through several hiccups within my buying process and made sure I was taken care of through & through. Once the sales team stopped responding to inquiries about the damages I experienced after never using the “new” vehicle, michaela was the only professional within this establishment to make sure I was taken care of and getting on the road. I purchased my trailer the last week of March and still have not had a chance to use due to the ongoing issues. Nonetheless, michaela has been there to help out and keep my head on a swivel. As frustrating as it’s been I wanted to leave a good review for the services team because without them I would’ve just sold the thing by now. Thanks Michaela!
I had my leaking shower fixed and work done to repair a wet spot. I left immediate after the work was completed an now am in Ohio and the shower still leaks.
I am not back in new jersey for 5 weeks and will have to get some else to fix the problem
I had to bring my camper in TWICE to have the original water issue fixed. The first time your technicians said there was nothing wrong with the water system, but there was clearly a leak. When i brought it back in the second time, I was told that parts and labor were going to be roughly $320 plus tax. When I arrived to pick up my camper, the bill was for $644 and my card had already been charged.
From my perspective, I feel like during the first visit, nothing was actually done to determine the issue. The second time, I feel like I was given incorrect information in regards to billing. Better attention to detail and effective communication is warranted in light of both visits. I am not confident in the service department at this point and I will be considering other businesses for my future needs. I would have expected better service from the establishment I purchased my. camper from in 2019.
we told them what we were looking for and Art Copper the salesman found just what we wanted, They all were very nice to work with.
Thank you
While spending almost $60,000 for a new travel trailer, you would think you would get a brand new battery with the rig. I had to negotiate and work a deal to get it included. Originally, they wanted me to just use my old battery out of my trade in.
Alpin haus has always been very responsive to our questions and issues we've had with our travel trailer. Very friendly and courteous staff.
Service dept
Very professional they took their time showing me everything inside and out of my camper my salesman was great thanks again Charles and Kyle was great thanks again to both of you ill be back
Everyone here was very personable, from Mike P. in the beginning of the process, to Keith in Finance, Dan who did the walk through, and Ed who delivered! We had a great first time buyers expand would recommend a million times over! Their inventory was also a great selection and they know how to keep expectations real and honest! What an easy process all the way around!
We knew we didn't have a major issue but needed things fixed. We were taken in ontime and one hour later we were one our way, reassured everything was in order and fixed. We couldn't be happier with their attention.
I know the service will be done with care and attention to doing the work correctly. My issue was brakes. It was done when they said it would be. Service reps excellent.
Me gusta todos los productos y la atención buscar a el señor gil es el mejor y su equipo de trabajo
I told the associate twice my steps would not stay out when switch was turned off, once after they called and said steps worked fine. I said that wasn't the problem. Then I pick up the RV and I was given the bill of $900+ which I told employee that was less than quoted and he agreed. I get home and the next day I find an additional charge on my credit card and an additional bill in my email for the rest of the money. Steps also should have been fixed under the quote i was given and were not.
Seals on the roof top should be double checked/recalked before selling a new vehicle. Although it was done in the factory, something as critical as water damage after you drive out of the dealership could possibly be avoided. You do an awesome job with the walkthrough, but doing a top to bottom should be done as well.
I learned from experience this week.
The service I received today was outstanding. Jeff was very helpful and thorough.
Service and timely service are terrible. I was put off for months on a problem that took minutes to fix. And the repair left me with another issue. Witch hopefully will be fixed when they come back from the other repairs.
I feel as though the service staff could have been more proactive in pursuing the claim to Keystone for the roof sealing. Even so, they did follow up and got the claim approved.
CJ is your best asset. she is so welcoming when we come for sales or service. .
Service and warranty department is very knowledgeable and helpful
Great sales team
Really nothing except the pricing which you get what you pay for so it's understandable