based on 494 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff at THIS location is top notch. Very accommodating and willing to go the extra mile for customer satisfaction.
My husband and I purchased an RV from Alpin Haus in 2020. Don was our wonderful sales person and continues to stay in touch with us through his newsletter filled with fun facts, travel tips, and delicious recipes. We always look forward to receiving our newsletter and stopping in to say "hi" to Don whenever we are at the Amsterdam location.
Since 2020, Alpin Haus has been winterizing, storing, and de-winterizing our RV for us. The team in the service department goes above and beyond to provide you with topnotch service. One member of the team is Treay Jaquay, who is a friendly, courteous, detail oriented young man with a great work ethic. It is always a pleasure doing business with Treay!
In April 2023, we picked up our RV from storage and to our delight the Alpin Haus staff was hosting a barbeque for all of the customers, providing hot dogs, sausage sandwiches, chips, and soda. They even had picnic tables set up in the showroom to accommodate their guests. Alpin Haus makes you feel like family. It doesn't get much better than that!!
Thank you, Alpin Haus!! Jeanette Antonoff
I just had my forever warranty inspection done. There was a comment that said my roof was dirty and needed cleaning. Which I have taken care of. But the lap sealant where the back wall and roof meet is cracked and there was no mention of this made.
very helpful, knowledgeable, and friendly- i enjoy knowing that my interests and my valuable/expensive (to me) camper is well treated
Daryl DeBetta
Extremely helpful and friendly staff that took their time to assist!
I will start by saying, I didn’t buy this unit for your price. I could buy cheaper through other dealers. Bought from Alpin Haus because I had a good feeling about the staff, I was not pressured at all and the staff was friendly and easy to talk too. The reason I am giving such a negative review is, I don’t think your staff communicates well with each other. I was promised several things would be repaired before I picked up the unit none of that was done, actually I could believe it wasn’t even washed before I picked it up. I bought this in early December and you stored for the winter. I was an sold an extended warranty for interior an exterior, when purchased I was told that roof would be looked at something would added to roof and exterior walls to preserve them both, in actuality the interior wasn’t even cleaned, there were still wood shavings behind the couch that I noticed on initial walk through. I made an appointment to pick this unit up almost a month in advance and I don’t think they even had it in the shop before I arr
Service completed on time and always well done. Thanks for helping make our years of camping good ones.
Everyone was very professional. Tony took the time to show me the campers within our price range and continued to help throughout the entire process once I found the right camper for us. I would definitely recommend Alpin Haus to my friends and family. Thank you 😊
Salesman Greg Clark, service manager Dave Behuniak and person who takes you through newly purchase unit John.
Just got my RV back Tuesday. Everything that needed to be done was done. I was very pleased with the service I got. When I called and got the voice mail the next day I got a call back .
We were very happy with the service and treatment of your sales associates and service technicians. We really appreciated Dan’s thorough explanation of every inch of our new camper (especially in the pouring rain!) We are first time RV owners and know we can contact them for any questions that we have. We will gladly recommend them to anyone looking for an RV.
Your service department is great. Nice to deal with in the phone and in person and our requested service was done in a business day. We are still waiting for the recall, but that’s in Keystones hands.
I've recently had positive interactions with Alpin Haus. I am working with Alpin Haus on resolving some initial RV quality issues.
Alpin Haus has been the best to deal with for buying. My camper and service and storage as well!
Dave is the best.
The gentleman that did our walkthrough was so thorough he didn’t miss a thing. I felt very confident I knew all I needed to know to get steered with this cougar. Would definitely recommend Alpinhaus eat exit 16.
Sales and service have been very good to us. Especially Greg Clark in Sales and randy rood in service. He gets things done.
SCAM ALERT : I received an estimate to fix a hole in my roof for the sum of 8800 dollars. There is no hole in my roof. There NEVER was a hole in my roof.
Aldo I had some problem with the maintenance department, it being solved accordingly
I appreciated the excellent level of customer and RV service provided during the 2022-23 winter storage season. Service advisor Randy Robb and the service technicians understand and address all my service related concerns and Randy maintains excellent contact regarding status and updates.
Thanks!
There was quite a delay having my trailer ready with the walk through. Although the fella was really nice, my hitch was not ready and he had to build it. I was there over 4 hours!
The part I needed covered better was the new hitch.
Other than that, it was a good experience
I can't give feedback right now because my RV is still being serviced and I don't have it back yet.
Thank you!
Knowledgeable staff, ease of appointment and quality of service work
Completed the forever, warranty, inspection, in Oak Ridge. I was very impressed on how thorough the mechanics were, inspecting my vehicle.
I like Art and Cody. ! Nice people
The company stands behind their products and is very pleasant to work with
Communication
Well built, great layout. Staff was friendly and helpful
Everyone is so friendly and welcoming. They have the most beautiful campers and show you what is in your price range.
The trailer was winterized improperly, leading to a leak at the on demand water heater.
That was replaced. Now there is a constant slow leak at the city water connection.
The entry door was not latched. The only thing holding it closed was the folded step rail. It was raining.
The two piece baggage door was closed improperly, the larger door was not latched.
Other repairs on previous trips had problems. Like a window replacement with voids in the sealant around the window. Or Multiple trips to replace a baggage door, the first door was damaged in shipping.
After the water heater replacement, I was flushing the water system. I found the fresh water tank had large amounts of what appears to be decomposed plant material. Alpin Haus left the water valves in the "Fill water tank" position, so they used the water tank, at the end of the water heater replacement.
One or two problems I let go. There are too many problems here to let go.
I am disappointed. I bought from Alpin Haus because I wanted a local dealer who would perform satisfactory service and maintenance, so I wouldn't have to do it. I am tired of doing it, so it gets done right.