based on 4320 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service staff was professional and curtous.
Real people serving clients with real knowledge of the products.
Very friendly, helpful and knowledgeable staff. I felt like they worked with us in order to find the perfect fit for our family.
Got my rv in on time. Did my service work and got back home quickly. The best service manager around and good service technician s as well.
Service dept. kept us informed and acted quickly to our concerns
The work gets done quickly. We had an issue that was under warranty and Alpen Haus put it thru and it was covered, no issues.
The repairs you made on my camper were shoddy and caused possible water damage and now to get you guys to make good on your mistake has been nothing but a hassle
I am very happy you care and prompt service for customers who have to come from far away. Thank you.
They Are very freindley and try their best to support the customers wishes.
Very good customer service
So far, excellent customer service.
Angelina was amazing! She was patient and thorough and answered all of our questions. The entire staff in Middletown made our camping experience great!
Thanks for the friendly smile and accommodation quick in and out job well done…
Everyone is very knowledgeable and friendly. When I ask a question if one of the guys is not sure he finds someone who dies know.
Inconsistent information from the service department .
You never return a phone call or bother to call to let me know my camper is ready. I can only assume it’s ready because you charged my bank account the fee. And I’ve been waiting on a part or answer to a repair sense before summer
everyone is friendly and knowledgeable about there job. Charles is a great salesmen and caring for the costermers kids and grand kids. one of our grand children took a little fall and he was concerned and made the kids day by giving them a little bear. and the counter lady grabbed an ice pack. you workers are very caring. so on that note one other company was cheaper on the price for same fifth wheel , but I punched from your company. Thank you Tony and Cathy Atanasio
Too long wait
Did not get a response
completed on time and kept me up to date on progress
An exceptional RV dealer looking out for your best interests. You come in as a customer and leave as family.
Very welcoming and ready to answer your questions.
No pressure at all about purchasing.
Staff is very helpful and courteous. Wide variety of trailers to choose from. Customer service personnel were extremely knowledgeable and helpful.
Good customer service!
Recently, my RV developed a storage tank leak right before I was ready to head out on a trip. I called service advisor Dave B. and he was able to get the vehicle in the shop where he and the technicians quickly addressed the problem. Thanks to the team effort I was able to leave on schedule as planned.
Many thanks ,
Michael Venuti
Everyone is always helpful and will spend the time to make sure to answer questions or help with whatever you need. Just good friendly people!
Alex
phone calls are not answered! Call. Phone rings (service), and rings. And rings, and rings. I've witnessed this firsthand at the service counter while waiting for service help. Very poor customer service!
Took care of a warranty problem the manufacture wouldnt
Love or New 2022 Tiffin Open Road! We just completed our third season and had these guys just winterized it for us. It's always a pleasure to go there, thank you, Dave, Billy, Eric,Jake and everyone Else who works there for all your hard work and Kindness.
The service department is attentive to your request, document the concerns and follow up with them accordingly, opening discussions regarding the repairs and follow up with the owner.