based on 3691 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your customer service at every level is responsive and attentative to concerns/needs.
Fast & friendly service performed while I waited for repair
Everyone we met from Sales, Parts, and Service was very professional, helpful, patient, and pleasant to work with. This is our first travel trailer and we had a LOT of questions and concerns, but they helped us work through it all.
Great service from start to finish.
Would recommend to anyone looking for a new trailer.
Great quality & services.
always call back product ready on time staff friendly
Phone system
We are very happy with your service department. We can get an appointment right away, the service people are very friendly and always accommodating. I waited for my RV service to be completed since I live 2 hours away. They get me in and right out. Thank you very much.
Service was fast and reliable
Service Dept is stellar. This is NOT a business that sells you an RV and then wants nothing to do with you. They are always very helpful and patient with my many questions.
Y'all bend over backwards to meet my needs.
You keep my camper in a pristine, safe condition.
Staff
Salesman was awesome Everyone was Courteous
Service and sales department are excellent
I stored my camping trailer at the Amsterdam facility over the winter, and it was dented in numerous places. The persons I spoke with denied that it was damaged at that facility, but the trailer was not damaged when I dropped it off. The person who did the walk-around with me when I dropped it off, would not admit that it was not damaged when we did the walk-around.
Just purchased my second RV from Alpin Haus in Port Jervis NY. I feel they took care of me very well. Unit was in perfect condition. Walkthrough was great. Technician answered all my questions. Nick came in on his day off to see me drive off in the new RV. Everyone here is nice, No attitudes here. The technicians here are all cool....you can actually talk to them and they listen....I highly recommend Alpin Haus......
Well we went down to pick up our camper on 3-21-23,t to find out that things were still not fixed on our camper that has been down there numerous times and it's been down there since thanksgiving weekened of 2022.we called that our camper is ready for pick up and i call them to let them know when we would be down to pick it up and ask if everything is done, and get told everything is fixed which is lies, I'm just tired of being lied to all the time ,so now i have already contacted the manufacturer,for Forest River and spoke to Diane Bailey, because that's what i have gotten told that they are waiting on the manufacturer supposedly. The only way that you can make this right is find me a New Camper without any issuses. This is a brand new 2022 avenger that has been down at Port Jervis more than we have been able to use it.We talked to mike P. our salesman and Mark Hendershoot the Financial manager,and i am just very disappointed.
Attention to needs in a timely fashion
The people are very friendly
The Alpine Haus staff is courteous and friendly. The repair and maintenance technicians do a good job, and AP's prices are reasonable.
Great team of helpful professionals.... Made my purchase so easy
The service department has always been great. Dave Behuniak is always a pleasure to work with.
It’s a place to have our camper serviced.
Most recent visit was prompt service with friendly staff. Brought our camper in for service.
Staff was friendly and professional from the greeter to the front desk to the technician who delivered and set up our new camper.
Fast and easy
I like the grand design and the service department is very helpful and does a great job
Alpin Haus is among the most professional and courteous of any companies I have ever dealt with. They do it right and are a breath of fresh air when it comes to customer service in todays world. They truly care about their customers. They have regularly gone above and beyond for us as new RVers and new customers. From sales to management to service and technicians, they are a wonderful group of dedicated personable and friendly individual. I HIGHLY!!! Recommend and commend them.
Very great service
Service department was wonderful. Customer service was great. Jennifer kept me in the loop the entire time our camper was there. She was honest about what needed to be done now vs what could wait a bit and where our money would be best sent. Even when they found an issue they would not have the time to fix (due to it being busy season), Jennifer called around to multiple handymen she trusted to find someone that would be able to do the work for us. We will never go anywhere else for service again!