based on 746 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Motorhome in for repairs, manufacture specified that your garage was slow in reporting issues needed repair,unit is brand new but not yours.been there for 2 months
Amanda is attentive and receptive to any needs you may have.
Friendlyness
Our salesman was knowledgeable and made the shopping process fun.
Was not kept apprised of the progress being done on my RV repairs. I had to keep calling every few days to get updates. I was dealing with a new service underwriter, not the one I was originally dealing with.
Great selections
Everything is professional and it was a pleasant experience. This includes sales, parts, finances, and the tech folks that prepared my new 2024rL..
It has been a pleasant experience
Superior customer service
The service dept. just didn’t live up to my
Service has recently improved which is refreshing. However trying to get hold of someone in service on the phone is still very frustrating. If that could be improved, I could provide a higher rating.
We like the service . When we call we get answers and they are very helpful.
Great techs. Complicated work done well. Some things were diagnosed incorrectly. Having a new coach doesn’t get you out of constant repairs from day one.
Steve Frania was great to work with. Everyone is very friendly.
Vary good quality products and excellent customer service experience
I think Alpin Haus is an excellent company to do business with. I think that their products are as good as there are in the RV business and they care about what they see. They also care about the people that they sell to!
I was supposed to get updates, didn’t get any unless I called. Was supposed to get a picture of the damage, never got one. Technician was supposed to relay information to another person about questions for when I was picking up the RV, never did it.
Very good service
Good service
I like your friendly and knowledgeable staff
Very easy to work with very responsive and I feel priced fairly
Very pleasant and easy to work with
We purchased our Jayco RV from AlpinHaus in 2022. Their Sales and Service staff have always been exceptional. Most recently, we had issues with our Dometic Air Conditioning unit and the toilet. It was frustrating as the issues occurred on our first outing of the Season in July. I called AlpinHaus from the campground and advised of the situation. They requested I drop off the unit upon our return and they would address through warranty with Jayco. It was not easy for us or AlpinHaus but true to their word, they worked the issue and did the right thing along with Jayco. The AC unit and toilet are being replaced under warranty and without cost to us. Although it took time and effort and caused us to cancel our August trip, I can’t say enough about this high level of service and commitment to the customer by AlpinHaus. They are exceptional in every way and I highly recommend. My sincerest thanks to everyone at AlpinHaus especially Matt and also Amanda for doing the right thing, working the process and supporting their customer. Thank You!
Fast reliable services.
Hopefully you fixed our refrigerator.
You are very expensive and you charged me to tell me where the switch was to turn one some led lights on the bedroom slide
I'm writing this review to thank the service manager Jim Nolan and his service technician of 19 years to help and solve a problem with our Rv fridge . If it was not for his involvement into our service that we requested , I don't know if we would have gotten our issues resolved with our travel trailer . Though we did not get the problem to reproduce itself . I am thankful that we got some insight.
I was a little concerned when I dropped the trailer off the service advisor was not taking our issues seriously and acting like we did not know how to operate the fridge properly. Again I appreciate Jim Nolan and his team of techs that looked into this issue .
Very professional and friendly staff.
Service department in Oak Ridge is always great. I would highly recommend.
Great staff. Excellent work.