based on 704 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Long story short!
Great buying experience !
While I’ve had some issues with the grand design 5th wheel we purchased, the Alphin houses service department has been fantastic in its support to fix all our issues. Mr. Jim Nolan does a great job in taking care of the customers and his shop supervisor Rob Vandermimden is probably the best technician I’ve dealt with since I’ve owned a camper. This service department deserves a five star rating. I have nothing but praise for them.
The Sales Staff, especially Steve F., are outstanding.
We were so impressed with the way our sales rep (Geoff) listened to what we needed/wanted. We got the perfect RV for us and it's all because they took their time to find out what will best fit the customers! I would definitely recommend Alpin Haus ofSaratoga to anyone!
Well, Steve quill could not be a better salesman. Ever when you come up to Amsterdam? It's a very warm feeling you get the feeling of camping. While seeing the campers in the showroom and very friendly people period it makes you feel well don't and I would recommend others to go there. And needless to say I live fifteen minutes away from the new middletown But we choose to come to Amsterdam As we always get a warm welcome there
Great people to deal with , top notch that know how to run a business! Will recommend to my friends!
Theresa Pingitore consistently communicated with me throughout the process. She was honest and transparent, whether the news was good or bad. She made the repair experience incredibly smooth, and I truly appreciated all of her help.
Service department is definitely outstanding! From scheduling services to the technicians that come out. Every one of them is on the ball and follow through to make sure the problem is resolved and the customer is satisfied.
Even though being a used Trailer. It was in New condition. We are very pleased how everyone took their time to go over all we needed to know. Thank you Josh and Keith Liz ,Mark and Bob. We appreciate all the staff there. Looking forward to wonderful camping trips with our family.
I made an appointment 3 months in advance to open my trailer. The day finally arrived, I was all ready to move in for the season and no one showed up. I called alpin haus and was told they had a problem with their trucks and had to reschedule for 12 days later. This was not acceptable. I was told someone would be there at 8am. I called at 10:30 and got the bad news. Why didn't someone call me?????? Terrible planning by the service department.
Service staff is great
They go above and beyond what is asked of them. The mechanic was very thuro and made several suggestions to take care of as part of preventive maintenance
Your salesman Ryan Williams very personable -responds quickly -no pressure answered all our questions.
Great people
The service department at this dealership has always been prompt, friendly and knowledgeable. I can't say that about many others.
Cracked my propane cylinder cover. I was told Keystone does not manufacture them anymore and offered 40 dollars for compensation. what am I supposed to do when crack opens up? The inspector refused to pass my trailer because of "cracks" in the tires. I don't see them and my tires have maintained the same pressure since May of 2024. I was told the grease in the axle needs to be changed. WHAT DO I PAY FOR EVERY YEAR! THE LIFETIME WARRANTY IS JUST A GIMIC TO KEEP US COMING BACK! So far the only thing covered was my water pump!
Our routine dewinterization turned into more when the slide would cooperate. They were speedy with diagnostics and also getting warranty approval and installation, all in time to make our camping plans!! Thank you to everyone that helped along the way from financing to reception to the techs.
Quick and easy solutions to issues.
The employees are very knowledgeable.
friendly staff and true to there word
You can’t make things right anymore. so many things about your business is awful. I would absolutely never do business with your company ever again and never recommend your business to any friends or relatives.
Family friendly atmosphere. Everyone was extremely pleasant and helpful!!
Quality, service, and convenience.
Did not receive our service on day of appointment, but it was due to someone's emergency. Became first on list next day, and received a call as soon as completed. Beautiful new gated facility with acres of campers to choose from. Have had nothing to complain about, the two years wife and I have been doing business there.
Theresa was fantastic to deal with! She communicated everything to me very well and kept me posted through the whole service process! Thank you for the A++++ service Theresa!!
Wheh I need a foever warranty inspection , I make the appointment, drop off my camper, get a call when it's done, then I go pick it up. I know ever thing is going up in price and even though the inspection is going up , at least it's getting done and a few things aew lifetime covered. But last year I paid quire a high prive because of a massive resealing.
The staff
I was continuously lied to in regards to a pick up date and repairs that were being done on my RV. I paid for products that I still have not received. Unfortunately you have lost a customer.
Appointment and completed service was fast and timely