based on 4315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality, service, and convenience.
Did not receive our service on day of appointment, but it was due to someone's emergency. Became first on list next day, and received a call as soon as completed. Beautiful new gated facility with acres of campers to choose from. Have had nothing to complain about, the two years wife and I have been doing business there.
Theresa was fantastic to deal with! She communicated everything to me very well and kept me posted through the whole service process! Thank you for the A++++ service Theresa!!
Wheh I need a foever warranty inspection , I make the appointment, drop off my camper, get a call when it's done, then I go pick it up. I know ever thing is going up in price and even though the inspection is going up , at least it's getting done and a few things aew lifetime covered. But last year I paid quire a high prive because of a massive resealing.
The staff
I was continuously lied to in regards to a pick up date and repairs that were being done on my RV. I paid for products that I still have not received. Unfortunately you have lost a customer.
Great service, friendly people !!
Might want to start with teaching your service department returning peoples calls.
So far with this new class A we have been very pleased with the help of the staff in the service !
We appreciate it
Had a very good experience with all the people involved from the salesman Ryan , the shop parts excellent demonstration and great financial support. Will highly recommend them all!!!
No follow up
Yes it has been very positive to be an Alpin Haus customer and we are extremely satisfied with the level of support we receive and with our overall experience. We highly recommend Alpin Haus to all. -Chris Nedwick
Polite and on time!
Efficient and friendly.
I came into Alpin Haus about 3 years ago with a "New 2 Me" tag along camper that they don't even sell. The service department has been knowledgeable and helpful in accommodating my GS Vista Cruiser since day one. I like the recommendations they give and complete the service I ask for in a timely manner. This is the closest RV dealer to me but if I didn't care for them, I wouldn't hesitate to continue down the road to another RV dealership. I hope that Alpin Haus and I continue our positive RV relationship for years to come.
The service team has always supported me for 15 years never have they not found a way to take care of my problems and give me solutions which provide me with your ability to enjoy my boat and now and our trailer
the services was exhalent, no complaints here. not yet. :-) I Do have to go back to fix one of my slides.
Did not tell me upfront the cost of add ons and then when they put the items in the rv called me with a amount. Very dissapointed
Grace is fantastic; she is a plus to your business! Gran Design needs to go back to the drawing board when it comes to build quality. If I knew how poorly this unit was built, I would have steered far away from their product.
Quality and reliable parts and service.
KIM...very attentive and professional!
Very professional, thoughtful and courteous. Also, a very nice, modern facility.
Good service
Prompt. Specific recommendations to fix problem. Problem fixed ahead of schedule.
Everyone we've worked with at Alpin Haus has been absolutely great and followed up every step of the way. From the initial inquiry to the final delivery, their team was responsive, knowledgeable, and genuinely cared about making sure we were happy with our purchase. The trailer itself exceeded our expectations in quality and craftsmanship. We highly recommend Alpin Haus to anyone in the market for a reliable trailer and exceptional customer service.
We liked everything about our experience at Alpin Haus
Excellent service, as usual. During a routine inspection/service an issue was found; I was informed of it, and they fixed it at no additional charge.
Excellent customer service before and after the sale. I would never deal with any other RV dealership. I know this from experience.
Great service
Family friendly atmosphere. Everyone was extremely pleasant and helpful!!