based on 2470 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Alpin Haus Service staff have worked with us in correcting issues that we discovered since we took possession of our Grand Design Imagine in May. They have been helpful in getting the authorizations needed to address some warranty issues, and they are still working to address operational problems with our furnace. We believe that some issues should have been caught before leaving the Grand Design factory. The Dealer Service staff has disabled our furnace out of an abundance of caution, and due to parts back order, it appears unlikely that our furnace issue will be resolved this season. Thank you Alpin Haus for staying on Grand Design on our behalf.
Prompt professional and courteous service. Very thorough and attentive. Great job and great personality.
Fix the leak on the slide in the RV! Answer the phone in the service department.
I had a good experience
Not happy with warranty work I have to catch there mistakes and they look at me like I am the wrong one and when we arrived home after picking it up and checked screws in shower they replaced only 10 not all 11 it’s like they are doing it just to break our chops also grand design has faulty employees at manufacturing and didn’t screw the propane fitting on and caused outside stove to catch on fire and dealer fixed it of course but I had to pay the price and bring camper back to them twice it is is a 2 hour and 45 minute trip each time and was never compensated for my time or gas James the service manger thought it was funny that I would ask
David is always willing to go above and do more for the customers...
It started with the high pressure sales tactics then continued with a less than fair trade in offer and a price on the camper we purchased being over it's value. The camper was moved from Amsterdam which is closer to us to Saratoga which is an hour away so we had to go further to pick it up and had to go back twice because it wasn't ready the first time. Also, we were told that when we picked up the camper it would have been thoroughly checked over and cleaned and we would get a rundown on how everything worked. The rundown was cursory and the only time anything was explained was if we asked specific questions. We also found issues with cleanliness and items like the side of the bed not fully affixed to the frame. Also, after we got it home we found more issues and have had to take it back for repairs more than once and are still not happy with the solution of adding a shower door to fix a faucet that leaks when using the shower. They also didn't clean up the mess made when installing the shower doors. It has been a very frustrating process.
Phone system and call center. Direct line to local dealer is preferable.
They give good customer service and are very helpful
Very friendly staff!!!
always helpful friendly and low key. i like your store.
I have submitted a negative review before, and unfortunately, I must again. We brought our RV in for its annual forever warranty inspection which resulted in a “clean bill of health.” We went camping a week a later and discovered a significant leak in the roof of a slide out. The warranty inspection indicated that slide out roofs were inspected for leaks and non were found. There was a stream of water flowing down the wall inside our trailer while it rained. If the inspection was done properly, this would have been evident to the inspector. Furthermore, this was not a new leak as evidence by the mold and mildew on the wall, carpet, and my belongings in the storage area where the leak was collecting.
This occurrence and others that I have reported in the past only diminish any confidence I have in the workmanship, attention to detail, and experience this service department has in caring for its costumers
And their hefty investments. We have become so discouraged and disappointed in this service department, we are considering allowing our warranty to lapse and do the work ourselves. The money we pay for this each year is clearly wasteful when we can do a much better job on the repairs and Maintenance Ourselves.
So far we are very please with our recent purchase . The staff was great. They were very helpful and very informative. Mike is the salesperson who helped us out and he was awesome ! Thank you Mike!
Truthfulness. We were considering selling our 2017 Thor Chateau 31e that we originally bought there ($110,000 sticker price). Me. Heck printed out a value of $55,000 and never even looked at the RV. We are seeing them selling for $70,000 to $75,000. We didn’t feel respected as customers.
Communication was less than acceptable. Left messages and didn’t get a call back. After talking to the Service Manager and explaining our issues gave my cell phone number with the promise that I would get a call back. For whatever reason, they called my office phone. I wasn’t in the office but luckily, I get an email that says I had a message. Third time around with a very disappointing experience with service.
We bought our camper there brand new in 2019. We’ve had it back several times for the same problem and keep being told it’s our battery. We our now on our 3 rd new battery. We camped the first weekend in Aug. and the new battery was dead immediately and would not hold a charge. We literally ran our truck the entire time to keep our food cold. I cancelled our next trip already because I’m so aggravated that I’m done camping for this summer and we usually go right until Oct. we are seriously considering getting rid of it before next season and buying a new one elsewhere. Also, it was there the entire winter to fix this problem and twice this summer. This camper is real stressor every time we use it.
Upfront info, have serviced my problem with commen sense solutions.
Service Dept was friendly and knowledgeable
Staff was pleasant and the service was completed in a reasonable time
The repair to my trailer hot water system was not done properly, requiring another wasted day to bring it back for service for the same problem.
Large operation with lots of experienced talent, low pressure, good prices, helpful staff.
Where do I begin - I can't say enough about Alpin Haus in Oak Ridge from the time we bought our 2020 Whitehawk to most recently having problems with two slides and they got us in there to repair them within a day and we had the camper back in a week - thank you to Justin - the GM and Pete in Service as well as Kelly our salesperson I can't say enough about them - highly recommend Alpin Haus to everyone out there that is looking for a used or new RV.
Recently had the propane regulator replaced here under warranty and they did it within a half hour. Very happy that we were able to be back on the road so quickly. They have been a pleasure to buy from and love our 2019 Imagine 2500RL.
Staff are very friendly and knowledgeable. It is really hard to get a hold of someone in service though!
The lounge area is nice.
Jake is a great guy!
Your website....when you search inventory it is very annoying with the pop up boxes and the text us button.
We like doing business with Alpin Haus!
Sue Newberry
Friendly and upfront about your service. Always ready to help
The mobile service technician that replaced our recalled gas valve did a super job. No need to improve anything here.
Always polite and courteous service. James has been especially helpful.
The staff is professional and the needed services are completed as promised
Brian Miller was excellent. He's friendly and open. I would highly recommend him to others.
Easy to schedule appointment