based on 3661 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was overcharged by $178. Then they said they would credit me back. I received $138 back. So I’m not impressed on how they handled charges. They also charged me the full amount for a service to my heater that doesn’t even work. Even when they told me they stopped halfway through. Apparently they just like taking my money.
Professional service and timely
Don’t need smart alick salesman to make mockery statements regarding questions and concerns about a new RV
Thanks for your excetaervice
Very happy to be a customer. Always treated very well.
Your labor rate is high
No pressure, knowledgeable
Very helpful!! Dave was very informative.
$900 to make sure that a new camper is clean and working properly??? And it is in the shop for weeks now for the things that aren’t working properly. I hope my pipes don’t burst because I can’t winterize it since one of the problems is the water pump.
Knowledgeable and friendly employee's, easy transaction.
Responsiveness when we have a question or a problem is excellent.
Very friendly staff in the service department. The time they stated to service my coach was right on the money. Very pleased.
Very friendly and professional serves. I will definitely be using them for service in the future.
They never gave up on trying to get me a camper of what I wanted.
We have had a couple of warranty Works done on our new Jayco and appreciate the time taken by the technicians and their professional and kind manner, as well as the hints they have given us as new new-RV owners.
Service department is absolutely horrendous. Communication is horrible. Good luck with accomplishing anything with Alpin Haus of Amsterdam.
Excellent service on short notice! Camper was winterized before the freeze came.
Great people. Sean Willard was very thorough and helpful.
Attention to customer needs
I like basing able to store the camper during winter. I like the customer service and how nice everyone was to me and my kids.
They were short on manpower and still did the work on time
Professional and courteous staff. Always a pleasure to deal with everyone.
Everyone went above and beyond when we were in need of an emergency repair. There are not enough words to say how thankful that they were in the right spot at the right time when we needed someone the most.
The entire team for parts and service, the mechanics/techs, everyone at Alpin Haus THANK YOU!
Great help from employees, easy purchase experience. Everyone is always so helpful.
Everything.
Your sales department is wonderful the service department is a nightmare. Had we known how it was before we purchased our camper we would never have bought from your location and we would not purchase from here again because of the service department.
Service is and has been phenomenal. We have used 3 other dealerships, and they do not compare. won't go anywhere else!! Sheppards
Alpin Haus was straightforward and thrust worthy. There was a feeling of family and of being treated like family.
Very professional and thorough. Jennifer was a joy to work with
Call back when a customer or perspective customer calls and leaves a message within at least a day or two! Business days of course !