based on 1755 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service has been very good- that’s why we have purchased 5 rv’s from you!
Fantastic service. Exceptional. Above and beyond. Especially Tommy in the technician area and Theresa in service advising. Phenomenal team. They deserve special recognition!!!
The floor plan we wanted was in stock and the salesperson (Adam King) was knowledgeable, professional, polite, and helpful. We did not feel pressured in any way at all. This is why we are a repeat customer of Adam’s and Alpin Haus.
Awesome dealer they took great care of me
Quick service
This is our third camper we have bought and the service has been excellent. Friendly employees
CJ in RV stores has helped me get everything I need to make my new Grand Design Travel Trailer Toy Hauler complete.
Services were done promptly and professionally.
Service is too expensive at $250/hour
one of the problem I have is the freezer section of fridge is icing along the top area close to the door . your technician stated that I should make sure the door is close, when I opened the door there was ice in the same area. Did your tech not close the door? Marked the job as complete with no corrective action taken and you charged me for it.
Never received update calls form your service writers, Had to call them to get updates. On one of the calls I was told the computer was down and would get a call back when it was up, had to call back the next day to get any info. work was scheduled for tuesday had to call you on wednesday for status .
Your service dept was so much better when you guys were in Port Jervis.
Not happy
Every thing and everyone. All very pleasant and knowledgeable. Going to enjoy it starting tomorrow. THANK YOU ALL.
All services and sales explain and answer all questions and when you walk in the door you are greeted warmly and directed to where you want to go.
The Sales Crew is excellent, beyond helpful. It was our first time buying or having a fifth wheel, they couldn't have been more helpful in our decision. It took about half an hour to finish all the paperwork, then 45 minutes to finish the financing once approved. The entire Crew is great! Highly recommend. They were patient while we had our campsite prepped, the technician came out and surveyed everything. Wonderful experience!
The Alpin Haus staff have always been friendly and helpful. Product explanations
are accurate. Recommendations for products that will enhance your camping experience are given without pressure to purchase them.
Great service
Teresa was extremely helpful in getting our insurance plan to pay for repairs that will be made to our camper. Thanks Teresa!!!
Speedy and professional service
There wasn't any pressure and everyone was very nice. We had a lot of questions and everyone was patient with us and answered them.
On advice of Alpin service scheduler I drove extra 100 miles to Amsterdam facility to have RV issue diagnosed and receive estimate for repairs. Paid $250+ and have, a week later, yet to receive either of above. Emails and phone messages are ignored. So…I’ve spent 250, a tank of gas and a day of my life for which I’ve received nothing. Last time I recall being treated this poorly was decades ago by Eastern Airlines…may Alpin end up where eastern did as deserved. —. It’s no surprise to me that only department returning calls is sales but Alpin clearly has no interest in servicing what they sell.
First time using Alpin Haus mechanical services. The staff was professional and helpful. The service was done in a timely manner.
We had a great experience purchasing our trailer 😀
Highly recommend this dealership to anyone looking for a reliable trailer and a stress-free buying experience.
We have used Alpin Haus for our camper more times then I care to admit, and every time they do not disappoint. They always go above and beyond to address our problems as quickly and efficiently as possible.
My wife and I loved how friendly and helpful everyone was throughout the entire process. You all made the process so easy too. Thank you!
Ac unit replaced under warranty. Still had the pay road charge because I'm on a seasonal site. Went all summer without a ac on a brand new trailer. Unit got replaced went to turn on unit and didn't work. Looked up at the unit and the packing plastic was still on. Obviously they didn't run the unit or check the operation. I feel I should get at least one of the 275.00 service charge back. Very unpleased
Well-made and practical products. Friendly, well-versed Staff.
Your staff is informative and eager to please.
Paul Parks, Chestertown, NY
Great service
Once paperwork is signed there is no urgency to fix items which were present upon purchase
Better location, people very helpful .
It’s just an awesome experience going there, and personally meeting all the staff members! It’s like a kid going to Disney. Very professional and a amazing selection of any RV you may be looking for!