based on 2470 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and Professional service. Very helpful and friendly. I bought a popup camper and they make you feel as your family. Highly recommend Aplin Haus.
Keeping customers abreast of changes and modifications in schedules is important. A simple phone call, text or e-mail can go a long way in instilling confidence that: an organization has their clients interest at heart. It goes without saying a happy customer is a satisfied customer and in many cases a return customer. Keep in mind people with resources have options. I would like to take this opportunity you provided me to thank your representative James Motto, for his service in addressing and answering my concerns. Sincerely, First name removed and Elba Last name removed
Purchasing our new 5th wheel was very smooth, everyone from my salesman Don to Kyle in finance to our our walk through on picking up our trailer were remarkable in every way and beyond .
The Youemployees are al
Nice people to deal with. Quality product line.
everything
Our Service Advisor Scott was able to fit us first thing in the morning of the day after we had called about a suspected propane leak. The leak test showed that the 2 year old propane regulator was definitely leaking. The service and part were covered under your/our Forever Warranty program and he had the part in stock! We were back on the road in less than an hour.
Awesome!!
Great service! Friendly atmosphere.
Kevin was a fantastic technician. Thank you!
Customer communications can definitely be improved. Emails and phone calls to Miranda went unanswered. She was often away from the office. We ended up working with Vic, who was much better.
Erich, Keith and especially Blake were very helpful and thorough.
Having fridge problems with my brand new camper and not havin any satisfaction on getting it repaired.
Our overall experience has been above and beyond excellence. From the 1st time we walked into the showroom until the time we picked up our motorhome, the service has been top notch. Greg Clark, who was our salesperson was absolutely wonderful. No push for us to buy. He presented all available options to us. When we finally made the decision to purchase, we were well informed of the process and time frame for delivery of our new motorhome. Greg was always in communication with us. At time of delivery, we spent 2 hours with Jeff (last name unknown). Jeff thoroughly explained all the operations of the motorhome in detail. Financing was also a breeze. Jeff Bearcroft informed us of the types of financing that were available to us. In signing the financial documents, Kylec Smith was very thorough in explaining all the documents which made us feel comfortable. As with any new purchases, there were a few issues. Miranda (last name unknown) in the service department, has been very attentive and she spent the time to go through the motorhome with us to see what corrections had to be made. We now have our motorhome and are about to have our first trip for the 2021 Labor Day weekend. We are so happy with our purchase and highly recommend Alpin Haus and their entire staff. Thank you for making our dream come true!
Jerry & Linda Casso
Always got great service my self.
The sale people are very helpful, they talk to me with out any pressure. everything was explained to me.
Friendly service and staff
Very helpful and amazing customer service
Basic service cost $200. Same service cost $80 at a Ford dealer in Washington state.
No one ever answers the phone. Very difficult to make appointments.
On the plus side, services are performed promptly with friendly interactions.
The Alpin Haus service department is very thorough when diagnosing a problem for you and very patient working with their customers. Also fabulous when it comes to giving you tutorials on how to care and operate your recreational vehicle, even after a year of ownership.
We love the reasonable cost to have them winterize and store our vehicle on their property during the winter months and the reasonable cost for maintaining our Annual Maintenance Record to comply with our Forever Lifetime Warranty that came with the purchase of our RV.
The sales staff is wonderful, too, especially Don. He maintains a relationship with his customers well after their purchase by sending a monthly newsletter with travel tips, fun recipes, and jokes. (I like to save them for future travel.) He even called us to check in to see how we were doing on our first trip with our new Keystone travel trailer as we were traveling RT from NY to CA. Don even gave us his cell phone number in case we had any questions while on our trip. That is top notch service in our book.
Alpin Haus is definitely an A++ business and we would not hesitate to highly recommend them to family and friends.
Staff was super friendly, knowledgeable, and helpful! Got us into a camper and worked with us every step of the way! Made the process simple and pleasant, just as buying an RV should be!
the lines of communication were very clear on what was taking place.
The people in parts ans service are very friendly and knowledgeable about their products and services. The service department has been very helpful to me with the many problems my RV has had. I definitely would recommend Alpin Haus for rv parts and service.
First of all, in hindsight, I should have taken my RV to an authorized dealer for my make and model. The only reason I did not is because my dealer could not schedule an appointment for me for 6 weeks. When I contacted Alpin Haus, they did get me in with 5 days and told me that they would work my RV in a soon as possible. After receiving a pretty significant diagnosis on April 18 that my slide floor had rotted out, I was also told that my extended warranty would not cover the problem. After contacting my extended warranty company, I then contacted my auto insurance and filed a claim with them. At no time did I ever inform Alpin Haus to wait on a response from my auto insurance, and in fact, the Alpin Haus representative told me not to worry, that they would work on getting the parts ordered. After waiting several weeks for a response from Alpin Haus, I learned that the parts were not ordered until June 23. Although Alpin Haus has disputed this claim, but I specifically told the representative to proceed in ordering the parts because with or without insurance, I would have to fix the problem or I could never use the RV. After numerous emails, phone calls and a few trips to the Alpin Haus location, the service was completed on Friday, August 20. There are several other issues with this entire service experience but based on the response I received from Alpin Haus, it will always be my fault in their mind. Nothing personal against the people who work there because they were professional and nice to deal with but as for returned phone calls, factual information follow up and follow-through I lost confidence and trust in this entire process. In fact, I personally ask for the PO number for my parts so that I could call Jayco directly to check and found out information provided by Jayco was contrary to what I was being told by Alpin Haus. In addition to the insurance claim, I requested that the RV be inspected and agreed, at my cost, Alpin Haus would install protective awning to cover my slide. In fact, I was told that the awning would be 799.00 installed and even provided the measurements to the service department. I was told it would be no problem because as soon as the parts arrived, they would order the slide cover because it only took a couple of days to get it in to be installed. When I picked up the RV, it was not inspected and there was no slide cover nor was there any mention as to why this did not happen. And finally, when I picked up the RV, I was simply handed the keys and left to find the RV. Again, it was my fault for not bringing these issues to the service department's attention. At this point, based on my how everything transpired with the service department, I felt that they really were not willing to do anything other than fix the floor of the slide and move me out the door because during the process I either asked too many questions, or made too many phones calls to question why nothing was happening. In addition, I would think when you have a new floor installed on your slide, the service department would have at least provided me the courtesy of at least showing me that the slide actually now works and maybe provide some instructions or walk-through on what to look for so that the problem does not reoccur. As I mentioned, next time I will wait to deal directly with a Jayco dealership before making a decision to continue Rving because if all of the RV service is what I experienced at Alpin Haus, my RV days will be over. Thanks.
The old story, you don't know what you don't know. John knew we were first timers, what you think you understand may not stick. Everything should not have been on, we should have turned them on and off ourselves. More time should have been spent on leveling our unit.
Worst thing was, I saw 1 propane tank, asked about 2nd, told on other side, told both tanks were filled, told not to have both tanks open at same time. When we got to campsite, checked gas tanks, both tanks were open and left side tank was disconnected so all gas leaked out, no gas smell so in my opinion it was not filled.
Are you supposed to drive with the tanks open? My thoughts are no as they could catch fire and explode under certain conditions.
I expect 2 new tanks of propane and they should be delivered to our campsite (near Port Jervis store) and help with leveling unit as it the control panel says there is a fault.
Please call me at Phone number removed if you want more information and to let me know the determination of the issue.
Scott, Brian (sales) and Sean (service) were all so amazing! No pressure sales and answered all our questions. First time RV-ers here and we felt so welcomed and comfortable. Will be returning customers when it’s time to upgrade.
We bought a brand new Prime Time Avenger from the Saratoga Springs location in 2019, 20 minutes off the lot, the window smashed while I was trying to open it. They sent someone down later that night, picked it up, taped it shut so it was travel worthy. Sent a repair man down to our house and replaced the window for free. All was good. Shortly thereafter the slider gaskets ripped, we took it back up, they replaced them. Great. August 4th of 2020, we will camping in the pouring rain, the slider runner was leaking onto the carpet and subfloor/insulation. We called, yup we will fix it. We took it back, what should've been a caulk job, new carpet, subfloor and insulation became a nightmare. They did cob job work, and broke a window while replacing it. Called told us it was done, we went to pick it up, could see each other from the inside out through the slider floor, the carpet was aftermarket carpet from a local source due to the fact that "the manufacturer doesn't make that color carpet anymore" (mind you the 2022 Avengers have the same exact carpet in them still), the carpet was all scrunched up because it wasn't cut the same as the original carpet and there was water all over the floor, also they didn't clean up ANYTHING after themselves, left a complete mess in the camper. We left it there. Come to find out that's when they found the broken window. Ok, no problem they replaced the broken window and told us to come get the unit. Then a manager called and said no wait, don't come yet, we dented the side of the camper in while replacing the window. Ok, two months goes by, no new siding. We reached out to Forest River (manufacturer of Prime Time) to find out what was going on, she expedited the material, a week later camper was done (2/4/2021). Told them we are not driving the camper home in the salt and snow, no problem, they will store it for free for the remainder of the winter. We call to go pick it up end of April, and we had a very hard time getting ahold of them (like most times when you call), and finally got them, yup no big deal. We asked that the Forever RV Warranty inspection be done before we come, yup no problem. Get a call a couple days before we were scheduled to pick it up stating that during the inspection they found the roof on the slider (the same one with the leak, the new carpet and flooring, new siding and broken window was in) was ripped. They placed blame on us, mind you we sweep slider roofs every trip, treated the roof August 30th of 2020 and there was no damage at that time, and they have had the unit since 11/4/2020. So they told us we had two options, roof tape or replace the roof both would be at our cost. We asked for photos and to see this and what the cost options were before we decided. Never got a call back. Showed up, they had already taped the roof without us making that decision. After seeing photos it was quite obvious that there was a boot mark around the rip and that one of their employees had ripped it while putting the new siding on. As we got there to take the camper home we noticed that not only was the roof tape TERRIBLY installed, but they had run something down the side of the camper, scratching it the whole 37' of the camper and ripping the front corner off, they just pushed it back in to hide it. We went inside, and because the roof sat there leaking for months, the whole inside was FULL of black mold, the ceilings in the slider was sagging and they tried covering it all up. We removed all our belongings and told them to keep the camper, we wanted a new one. After fighting with Saratoga who was TERRIBLE customer service and wasn't helping us into a new unit whatsoever, we went to higher level management at Amsterdam's facility. When we thought we were in good hands, we did get into a new unit a 2022 Grand Design Imagine, but our payments went up significantly and we literally were back to a 15 year loan with $20000 more than we owed on the previous camper. A position that we shouldn't have had to be in, but didn't want the old camper due to the mold and poor workmanship that destroyed it. They claimed they "helped" us into this new unit, but they definitely didn't help us financially, and still made plenty of money on the "trade in". Day we went to pick up the new Imagine, during our demo, we found mold on the plywood under one bunk and the queen bed. We made them replace the plywood prior to taking the unit home. We were also told they could install the hitch we had, got there, and they were unable to do that, we had to do it ourselves. We got the new Imagine, first trip out this year with it the cabinet on the outside kitchen leaked and the axles are sooooo crooked the camper dog tracks and covers the entire travel lane. We called, yup bring it back. They did send a service truck to fix the leak at the campground, but it continued to leak anyway. Took the camper back, leak was fixed, waiting on the manufacturer to come fix the axles. We got a measly $150 gift card to their store for our head aches, which we had to get pretty upset and beg for to even get some sort of help for our issues. Almost 1 year without a camper to use that we made payments on. I WILL NEVER GO THERE AGAIN!!
Knowledgeable sales person and finance representative
Better communication between customer service and customer about status of repairs.
Took too long and tried to overcharge me.
Service and sales are friendly helpful. No pressure. Will stand behind there produces
Brian Miller our sales person was very efficient in the purchase of our new fifth wheel. I would recommend him to anyone that is looking for an easy buying transaction.