based on 2556 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great experience from start to finish. We came in to just look, and with absolutely no pressure we purchased. Very professional and very helpful throughout the entire process. Upfront with all cost even down to the hitch we needed, no surprises.
From sales to service everyone was great.
We would recommend Alpin Haus to everyone, we've already have.
Thanks again, we love our travel trailer.
Pat & Jean
We are very happy with the service provided on a recent visit. Dave is very knowledgable and easy to work with. RV was diagnosed, part ordered, and installed in 2 visits in a short period of time.
Much appreciated!
This organization - and their employees - deserve a 10 star rating! This was our 1st experience working with Alpin Haus for services to our Class A motorhome. Most admirable is that they book service based on scheduled capacity - not something we've found any other dealer across the USA doing. It's been our experience that most overbook their appointments, overwhelming their service technicians, and therefore providing lengthy wait times before a unit is actually 'taken in' after being dropped off for a scheduled appointment, ultimately resulting in rushed and incomplete services. Little time seems to be allotted to proper investigation of issues because of this. NOT SO AT ALPIN HAUS IN AMSTERDAM!! We had a small list of items that we needed performed and our Service Advisor Theresa Pingatore carefully documented each for us and followed our motorhome from the moment it arrived to the moment it was picked up, keeping us up-to-date every step of the way via both telephone and email. We added additional 'wants' to our list of services and even included a request to quote (and eventually perform) some body work via an insurance claim - the thoroughness and timeliness of everyone at Alpin Haus was above and beyond the call of duty. This is a Service Department that actually cares about the quality of service! Anyone who drives an RV can certainly appreciate that as 'rolling homes away from homes', these units need constant attention and experience issues that we senior citizens can't necessarily perform ourselves. At Alpin Haus, our needs were addressed promptly, professionally and completely. We could not be happier with Alpin Haus and we recommend them highly!
Great scheduling and follow through.
It was a pleasure meeting Michael Pritchard RV salesman. He helped us a lot, and he was very kind and polite. It was a very nice experience.
Great service and friendly . Ed the manager is great
Had a problem when I left they took me right back and fixed i while a waited.
We were happy
all the staff are the greatest for the time l walked in .form the lady at the front deck, to Dave n my sales men to the Keith in finance to Dan m did the walk tour would tell any top shop at you place I will be back again many thanks Brad Last name removed
You do what you are asked to do
excellent effort by parts and service to find correct parts for rove lite repair when travel lite failed to respond.
I had a good experience from scheduling through work performed on camper. All the staff are friendly. Special thanks to Theresa and Eric.
Teresa was amazing she took us right in when we were on our way back from az on our last day. We lost our breaks in the trailer and got us back on the road fast. The mechanic was very helpful and explained the problem. Thanks
All repairs and parts replacement were performed in a expedient manner. The Service Representative was pleasant and explained all needed repairs accurately. The representative also ensured that all repairs/replacements were performed in a a very expedient fashion.
We walked in the dealership and greeted nicely than met with an outfitter who listened to what we are looking for. Than we went out to the inventory he thought fit us, we were happy with what Jeff had shown us. So we went back into do the numbers we gave him a max price they met it. We left the dealership with no pressure to purchase we called back later and did the deal. Great place Great people
Seems like you want to nickel and dime me every time i need some work. Paid to have cameras installed and they didn't put them in the right place. Tried to increase my storage rate to a higher amount! Bought the the thing from you and was supposed to have VIP privileges but not really!
Professional, knowledgeable staff.
Very friendly staff, very accommodating and kept me posted throughout the repair process.
You beat Camping World by a mile. Your sales rep Dave and service staff are amazing
Everyone we felt with was great. Steve did our show through and was awesome! Scott was my sales associate and was very knowledgeable and attentive. James did all over the paperwork and the process was quick and seamless. Great staff all around!!
This was my first time at this store I was happy with the service department! Steve Pack was very helpful in getting us in for some issues with our class c Tiburon Motorhome as we are in route from Fla.to Maine. Steve made this as convenient as possible! The staff was very helpful and were making sure we had what we needed! Thank you all!! Wayne and Joyce Flagg.
Well, services like them going through an RV prior to customer spring pick up should be done ahead of time, during the winter. Customer seems to depict errors in construction of rv and flaws more than the service area.
The positive when it comes to services is that they want to make you happy.
Sales was great!! Adam King takes good care of his customers & does what he promises!! Whole team is friendly & welcoming.
Services are completed quickly
Mike did a great job communicating my repairs and correcting some minor warranty repairs on my new Unmapped trailer!
Steve, the service manager, was extremely helpful. I will certainly use Alpin Haus in the future. Thank you.
Loved that your team there is not pushy and they listen to you when you speak to them. I was able to tell my salesman Nick my budget and where I wanted to be he showed me what was in my budget and I was able to pick the one we liked and was a smooth process all the way through right to me pulling out with my camper behind my truck!!
Smooth Process from start to finish. Did a great job repairing my damaged camper. Looks like new.
Steve, the service manager, was extremely helpful and easy to work with. I will certainly be using Alpin Haus for any future needs. Thank you.
Automatically email the customer the invoices when work is done.
The customer service, quality of service, and speed of completion of service are absolutely second to none. Our customer service representative, Steve, was extremely friendly and took the time to answer all of our questions. As always, a flawless experience from start to finish!