based on 3891 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
service tech kris was terrific. very capable. i was pleased with their service.
Friendly group of people from top to bottom.
We recently purchased the camper of our dreams! Heather was excellent with showing us models that we would be interested in. John was very thorough during our walk through. We are so happy!
We received exceptional repair service on our Cougar travel trailer. From the contact person at the service desk to the repair technician everyone was able to accommodate us. The repair technician showed us exactly what needed to be done on our trailer and they were able to schedule the repair work and state inspection within a week. We will continue to use Alpin Haus for service and when we are ready to purchase a new RV we will be going to Alpin Haus.
Lack of communication was disappointing. While I understand that RV shortages are not under their control, we should not have had to reach out to them for updates and status on our purchase. A salesman is a salesman but the incessant “ you can purchase this or that” during the final sale and pickup was over the top. I would add that Keith in financial and Dan who conducted the walk thru were all that saved our experience from being a total s*** show.
I wish our motorhome wasn’t sent home with a foam substance on the front right wheel/tire that won’t come off.
Friendly and good communication. We were especially pleased with James in the service department of Alpin Haus exit 16. He is very personable.
One of the better experiences I've had with Alpin Haus and getting work done on my camper.
The new trailer was not detailed.. had to clean it when we got home (interior) finding an exorbitant amount of issues. Not sure if a PDI was even done.
The walk-through through the RV to introduce us to the vehicle is good but only informs you of the big features of the RV. It would be good to provide more details on components that you can’t see (such as the water pump). It would be good to be provided of a schematic that pertains to my exact model. The national company website only provides a more generic one and user manual which apply to several sub models. It’s not always evident what features are included in your model.
Service manager, Dave was excellent.
James is Very helpful
We have been using Alpin Haus for 5 years now and never disappointed with the sales team or the service team. They are all great to work with!
When we purchased our Tailgator, we were told by our salesman that the warrantee forever was amazing and covered literally everything...even the screws if needed....that was a flat out lie!!! We have done the yearly inspection as required and are sadly disappointed to discover that no pressure was applied to our water pump, which would have shown a gasket problem at the time, was never performed!??! We had to bring the camper back...over an hour one way...to have that fixed and to have the kitchen faucet tightened and be told that the 2 screws that hold the faucet in place from the factory were missing, but, that they did not have 2 screws at your facility to properly fix the faucet. Really? So we were charged for faucet fix that will most likely not hold for long!??! What a joke you are, and a major disappointment!
Appreciate their willingness to hold RV on their lot and temporarily suspend warranty until I recover from surgery.
You took care of our issue right away and communicated well through texting. Only negative is it was difficult to get ahold of the service department initially. We used the email process or voicemail (I forget which) that said someone would get back to us within 24 hrs. That didn’t happen and I had to call and follow up. After that things went smoothly.
Small toes feel and friendly. Honestly
The products are good quality. Everyone we worked with was amazing, especially Mike, Dennis, and Chris. Everything was explained thoroughly. Owning our first travel trailer, we feel confident using everything with all of the information we were given. We really love the forever warranty.
The salesperson, Steve Quinn, was easy to work with and John, the person who did the orientation to my travel trailer, was extraordinarily patient and extremely knowledgeable. A good experience.
Things went Very Well .Matt the Tech took great care of us with our not so well Built Montana to Repair the bedroom slide that was not DONE Correctly at the Factory .Very Pleased it working now. Please unit was brand New in November .
The phone always goes to voicemail in the service dept. - Never receive a call back in the same day
Will in service continues to provide prompt attention to any issues, and the service center team was thorough in diagnosing the problem, and they worked to ensure I had our camper back in time for our trip.
We had a list of items we wanted to have taken care of on our fifth wheel... some were minor, cleaning the roof, siding and interior, installing a new toilet and inverter. They didn't complete everything we asked to have done. They replaced the toilet with an elongated toilet, which we specifically asked for a round one. They had our camper well over a month, which most of the time it was just sitting on their lot. When we finally went to pick it up, the slides all of a sudden wouldn't open, so we had to leave it..they said it was the inverter, but really was it as we never had a problem until they worked on it. They charged our credit card without even consulting us and insuring everything was completed to our satisfaction... Terrible service..seems no one knows what is being done. When we called to get status, seldom returned our calls. We wouldn't go back for service, would never purchase an RV from them, and would not recommend anyone to purchase an RV there or go for service...
Good follow and status updates from the service department
I bought my camper in may, sold on how good your service was? 26 bays, etc. you had our camper for 2 weeks after our first camping trip and there were numerous things that needed fixing. You literally fixed one of the problems and left us with no tv. No outside refrigerator, an un sealed shower top. Windows that are very difficult to open, drawers that don’t close correctly, outside tv hookup that doesn’t work. Door that doesn’t lock from the inside. Shall I go on?
Great service. Convenient drop off, pick up, and payment.
On schedule service.
Service department
The products sold are pretty high quality compared to others I seen. Service is about par to other dealers I've had experience with.
This was the first time that everything was done and ready to go on time, I don’t remember the women’s name but when she said she would call you back she did. I commend this women and the techs for their professionalism, very satisfied.