based on 2237 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Recently had the propane regulator replaced here under warranty and they did it within a half hour. Very happy that we were able to be back on the road so quickly. They have been a pleasure to buy from and love our 2019 Imagine 2500RL.
Staff are very friendly and knowledgeable. It is really hard to get a hold of someone in service though!
The lounge area is nice.
Jake is a great guy!
Your website....when you search inventory it is very annoying with the pop up boxes and the text us button.
We like doing business with Alpin Haus!
Sue Newberry
Friendly and upfront about your service. Always ready to help
The mobile service technician that replaced our recalled gas valve did a super job. No need to improve anything here.
Always polite and courteous service. James has been especially helpful.
The staff is professional and the needed services are completed as promised
Brian Miller was excellent. He's friendly and open. I would highly recommend him to others.
Dissapointed in how many things didn't work first trip and workmen ship on steps was shady at best
Get the job done, level of expertise.
Labor er is a bit high with the price
During the 2 months it took for the furnace in my brand new rv to be fixed, it was quite common for me to call service to inquire as to when the repair would happen, and receive no call back. You could have made it right by at least communicating.
Great Service.
They are reliable and friendly. Their customer service goes beyond the original sale.
Very satisfied with the Saratoga Alpin Haus RV service dept. They answer their phones , which is unique for the Alpin Haus service in any dept.! MIKE and his crew were very thorough in reacting to the items that I wanted fixed. Warranty issues were explained and repaired. This level of care is rare in today's service atmosphere. Thanks guys.
products are top of the line and first rate. service appointments are easy to make and commitments are kept.
Customer friendly
We picked up a motorhome from your Amsterdam site in May and the leveling equipment was not working at all. They said they were shipping a touchpad to our house and it is an easy switch. It wasn't the touchpad - gear was still not working and we had a 2 week trip to several states approaching. After 5 trips of the Port Jervis location and AFTER the trips using wood to level the motorhome the gear is still not fixed. Plus several things broke while on the trip. Also we ordered $3,000 theatre chairs in April that are still not done or installed. Season is almost over for us so this new Motorhome has been more than disappointing to say the least. The motorhome should have NEVER been released to us if it was not 100% functional. Oh and our salesman was fired one day before picking up the vehicle so I am texting him with no response. I am NOT a happy camper! :( Truly disappointed. My email is Email address removed if you wish to contact me.
I found the RV service department to be rude and dishonest. They claim to have said things to me that never happened and things that I said to them that also never happened.
Also, though I’ve paid hundreds of dollars to continue their “Lifetime Warranty” each year, they charged my credit card nearly $200 to fix my refrigerator - a covered item. Their explanation is that the problem was a FUSE!! And the warranty doesn’t cover fuses. Perhaps not, BUT IT SURELY SHOULD COVER THE DIAGNOSTICS IN COMING UP WITH THAT NEEDED ITEM!!
I will NEVER deal with Alpin Hause in Gainsvort ( they don’t really have a facility in Saratoga) again!! Jim Last name removed - a very disappointed former customer.
Friendly, efficient, through, done once and done repairs. Would recommend you guys every time!!!
Very easy to work with. Was able to work around my schedule.
Was very happy because you actually got me into service right away and didn’t end up having to leave my trailer there. Only thing was it took days of leaving messages at your service dept before I got a call back to setup the initial appointment
The crew at Alpin Haus of Saratoga did a great job of installing a new propane pressure valve on my travel trailer ... will definitely visit them again for repairs.
Kelly Tomzick is awesome. Best saleswoman. Answered all our questions and so far we purchased two campers from her. Staff is super knowledgeable. Everyone there is very helpful and will get you whatever you need. Highly recommend you purchase from them
sold me a lemon of a motorized rv, i have had many things go wrong with it and have had it back for repairs (in 3 months) more then i have been able to take it camping.
I really enjoyed the experience in purchasing my new motor home, Everyone was extremely helpful and knowledgeable. When I took delivery the tech went over every inch of my motorhome. Customer service was A+++. Highly recommend this dealership. You can’t go wrong.
Always great service.
Lack of communications on recent charges for work on a camper that is less than a year old.
I have owned 5 rv's and Alpin Haus has been the easiest to work with and their service has been outstanding. I call for service and they are quick to re3spond and get me in to fix my rig.
Did a nice job on our warranty maintenance. Pleasant people in the service department and front end desk.
Where do I begin - I can't say enough about Alpin Haus in Oak Ridge from the time we bought our 2020 Whitehawk to most recently having problems with two slides and they got us in there to repair them within a day and we had the camper back in a week - thank you to Justin - the GM and Pete in Service as well as Kelly our salesperson I can't say enough about them - highly recommend Alpin Haus to everyone out there that is looking for a used or new RV.