based on 2251 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Please call me and I will tell you all about my disappointment with my recent purchase.
2018 Alante 31V Vin: 1F65F5DY7H0A13134
Purchase Date 5/28/21
Name removed
Phone number removed
Loved the customers service and family feel while we were there. Just follow up / follow through with open items to be completed after the customer leaves.
Customer service has been great so far!!
Honest. Kept us up to date on the progress.
The levelers are down on our rv and it still leaked when it rained. When are you going to fix it ?????? Wish someone there would get back to me.
The people thete are bery friendly and helpful with any questions or concerns we've had with our camper.
Fast service by people who were very helpful. Office was clean Parking lot was easy to get in & out.
People are friendly and courteous. Each time we have had our trailer serviced, the problems are fixed and job is completed in a timely manner. Very professional’
Your service department was very helpful and quick to fix our trailer
Very easy to work with on repairs and tune ups.
We are very happy with the contact and response we have received from everyone at Alpin Haus.
Professional people.
Seevice tech Ray was great!
Attention to detail in ordering parts and professionally installing them.
There were several instances with my warranty repair that Alpin Haus dropped the ball. For example, the replacement window was supposed to be ordered but was not until the 3rd time. The latest interaction was much better thanks to Tawyneann. The only issue this time was it appears that the repair was completed on 8-27 but I was not notified until late 8-31 after I called to check on it.
Brian Miller our sales person was very efficient in the purchase of our new fifth wheel. I would recommend him to anyone that is looking for an easy buying transaction.
Fast and Professional service. Very helpful and friendly. I bought a popup camper and they make you feel as your family. Highly recommend Aplin Haus.
Keeping customers abreast of changes and modifications in schedules is important. A simple phone call, text or e-mail can go a long way in instilling confidence that: an organization has their clients interest at heart. It goes without saying a happy customer is a satisfied customer and in many cases a return customer. Keep in mind people with resources have options. I would like to take this opportunity you provided me to thank your representative James Motto, for his service in addressing and answering my concerns. Sincerely, First name removed and Elba Last name removed
Purchasing our new 5th wheel was very smooth, everyone from my salesman Don to Kyle in finance to our our walk through on picking up our trailer were remarkable in every way and beyond .
The Youemployees are al
Nice people to deal with. Quality product line.
everything
Our Service Advisor Scott was able to fit us first thing in the morning of the day after we had called about a suspected propane leak. The leak test showed that the 2 year old propane regulator was definitely leaking. The service and part were covered under your/our Forever Warranty program and he had the part in stock! We were back on the road in less than an hour.
Awesome!!
Great service! Friendly atmosphere.
Kevin was a fantastic technician. Thank you!
Customer communications can definitely be improved. Emails and phone calls to Miranda went unanswered. She was often away from the office. We ended up working with Vic, who was much better.
Erich, Keith and especially Blake were very helpful and thorough.
Having fridge problems with my brand new camper and not havin any satisfaction on getting it repaired.
Our overall experience has been above and beyond excellence. From the 1st time we walked into the showroom until the time we picked up our motorhome, the service has been top notch. Greg Clark, who was our salesperson was absolutely wonderful. No push for us to buy. He presented all available options to us. When we finally made the decision to purchase, we were well informed of the process and time frame for delivery of our new motorhome. Greg was always in communication with us. At time of delivery, we spent 2 hours with Jeff (last name unknown). Jeff thoroughly explained all the operations of the motorhome in detail. Financing was also a breeze. Jeff Bearcroft informed us of the types of financing that were available to us. In signing the financial documents, Kylec Smith was very thorough in explaining all the documents which made us feel comfortable. As with any new purchases, there were a few issues. Miranda (last name unknown) in the service department, has been very attentive and she spent the time to go through the motorhome with us to see what corrections had to be made. We now have our motorhome and are about to have our first trip for the 2021 Labor Day weekend. We are so happy with our purchase and highly recommend Alpin Haus and their entire staff. Thank you for making our dream come true!
Jerry & Linda Casso
Always got great service my self.
This dealership strung us out 10 days for the first available service appointment only to tell us they could not do the work. Since they had the make, model and they know in advance that they could not work the full wall slide, we consider it VERY rude that they had us sit around and wait on them when we could have just gotten it to a dealer who was able to work on it.