based on 572 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The exterior wash/cleaning missed a lot of bugs on the front. It was very noticeable in the direct sunlight when I got it into storage. Pretty disappointing.
Great line of products to look at and choose from. All the staff are friendly and accommodating. They try hard to earn your repeat business.
You have a very friendly staff that gives very prompt service and everything has been done to our satisfaction.
Ray is excellent and your service department is very responsive.
The staff is very kind and sincerely want to help. Thank you.
They do make you feel like a VIP
Incredible staff . Keith and Derrick are terrific and treat customers with care and professionalism.
appointment time vs work projedt vs end time
Everyone at Alpin Haus were so helpful. The Imagine is an awesome trailer. The 3 month wait for it to be built and delivered was not good
Timely and professional recall work performed.
Service as promised. We can depend on the service team at the Port Jervis location.
For the last 2 years we have asked for a light switch to be looked at at the rear of our camper. Overtime about every 3 months the on / off switch turned black. Smells like grease. Last year service department just cleaned it. This year service department said it looks like mouse feces, and left the switch dirty. I really don’t think the problem is taken care of.
We are so grateful to your awesome team. It was a long wait for our Jayco travel trailer but the delivery experience exceeded my expectations. Thank you Kelly, Chris, Nick and Dennis!
The variety and knowledgeable employees.
Everyone of your staff if amazing
Their courtesy and knowledge.along with being friendly
We have been very happy with the people and service!
Our 5th wheel was in for service last week and the department seemed to lose track of the fact that we were waiting for it….embarrassing for them, irritating for us. However, to their credit, they made it right by providing a complimentary service call to our home for a minor fix that the annual warranty inspection revealed was necessary. Very considerate. Personal touch always counts.
Very professional and timely completed
RV service since purchased in 2006 has been great.
I like your Service Department. They are very courteous and professional.
The sold me a 5th wheel rv that did not fit my truck and the deal blew up. Nice people but not much experience or something.
The location the attention get from staff with questions have time taken to assist you. Very knowledgeable explain things.
Clean ,noce, efficient, and dealing with the current situation as well as can be expected
Entire experience was very pleasant, have already told my friends.
No one or thing is perfect . your an excellent business
We were very pleased with the space to drop our trailer for service. It was simple and ver convenient. The staff was very friendly and welcoming. The service department was prepared, professional and a pleasure to work with. We came back later in the day to pick up our trailer and the great experience continued. It was dropped right in front in an easy place to hook up. The tractor driver made sure he placed the trailer exactly where we wanted. This consistent demonstration of first class customer service is why we continue to get our trailer serviced at Alpin Haus. We love our Apex Nano and are already to get back on the road in 2022.
The service team are very customer focused
Once again the team at the Oak Ridge location was great! We had bought 2 RV's from Garrick prior to the location joining the Alpine Haus Family. It was good to see the familiar faces still there and the assistance we received in purchasing a new RV was nothing short of spectacular. We received fair value for our trade in and the staff respected the fact that we were repeat customers. We will definitely be back!
This is the first experience I have had with Alpin Haus. The sales person Charles Weitz was great. He was very responsive to my calls, text messages, and emails; addressed all my questions and concerns promptly throughout the process; and also made helpful suggestions. Charles showed me that he was very knowledgable about the trailer (Rpod 180 then ultimately 171), confident in the quality of the product and the service your dealership offers, that it would be a good fit for what I was looking for, and that he wanted to make sure I am happy with the purchase. The tech person Lance was also great - he was very patient and explained lots of details clearly during the training session. Everyone at your dealership was friendly and helpful, Jake, Jim, the gentleman at the store (who explained to us the different options of surge protector and also generators), and the receptionist. A really great experience.