based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The ease of contacting and scheduling with the service department.
We want to thank Heather Kowalczyk, RV Outfitter, for the time and effort she put into helping us get our 2022 Imagine Grand Design ordered and delivered. We lost count of the emails, calls, and texts that were exchanged during the ordering process. Heather returned all correspondence in a timely and courteous manner, and always listened to our questions and concerns. The day we picked up our camper, all staff members at Alpin Haus in Amsterdam, were welcoming and helpful. John Driessen, Camping Advisor, spent over two hours with us going over every part of the camper inside and out. He was patient with all of our questions and concerns, and we shared many stories of camping adventures. Kyle Smith, Business Manager, helped us complete the sale by reviewing all forms and statements with us, as well as arranging for the inspection and license plate. We can’t wait to see what adventures await us in our new camper!
I have always been highly satisfied with the service I have received. When Purchasing An R.V., They are always fully Equipped, and ready to go camping with. The Store always has a large selection. If I need something not in stock, I can order it easily.
I took my Grand Design Imagine 2670MK in for warranty work. It was done in under 3 hours. They did a great job.
Easy to get an appointment. Takes time to try to fix things.
Very helpful group with good service.
Good people to deal with. The price was right and the people I dealt with were very knowledgeable and helpful.
Good products..responsive service dept..quality repairman.
Courteous Staff and ease of doing business with the team.
Everything
Professionals and great service
You keep the appointments on time
Service department is very professional and took care of any issues without a oroblem
Prompt courteous and knowledgeable staff in the service department
Brought camper in for repair. Was told it would take a week. When I called to check on status Mike in the service department stated it wouldn’t be ready for another week or more that they were overloaded with work. I said that we had camping reservations and he laughed and said I thought you were done for the season. When I said we need our camper he hung up on me.
Mike also tried to tell me that the repairs would not be covered under the Warranty Forever, which it was. This is not the first time I’ve had this issue with Mike. We replaced two scissor jacks that should have been covered, but I paid out of pocket.
There are other ways to deal with customers than hanging up on them and he needs to take some form of training.
Rob the Forman of the service department was fantastic and can’t say enough about him.
The reason we bought from Alpin Haus was because I heard they had a great reputation......I’d have to think twice before recommending them to friends and family.
Dan was our guy to show us all the workings of our new Solitude 2930RL and was very thorough with everything. He gave us the time we needed and answered all our questions.
Everyone there from the sales guy Nick to the manager Keith was also good. I believe that if we happen to need special service on our RV, they will be as good as they weere during our initial process.
I've called to many times to count without a return phone
Very happy with the customer service.
The service department is top notch! They are friendly, honest, and efficient. I highly recommend Alpin Haus as a dealer and a service center!
Very professional very nice and great
All our service calls have been handled quickly and efficiently when the tech’s come across a problem we have been quickly notified and the problem taken care of with minimal fuss to the customer
Your service department did a terrible repair after telling me they would replace the full panel on a brand new RV they slice the panel cut out a section. Service manager agreed that was not appropriate I’ve left four messages with no return call. Not a very good customer service experience after the sale. This would affect my recommending you to further friends to purchase from your dealership
Alpin Haus has been really good to deal with regarding Storage and repair, The Sales people at Port Jervis have been great as well.
We just bought our RV. Steve our salesman has been wonderful!! We want to see how things go with your service department as the battery not holding a charge. We are storing it there as well. If all goes well then I would recommend to friends and family definitely.
trailer winterization was very accomidating thanks
I thought service on my vehicle would be done a little quicker than it actually was.
Knowledgeable staff
Excellent service very accommodating
Brought out motorhome to your Amsterdam location for winterization and a warranty inspection. Both handled very efficiently and Victor (service department) advised me on how to upload my inspection document. Very pleased with your service and so happy we purchased from Alpin Haus.
Service was very efficient, tech was friendly and more than willing to share the in's and out's of what he was doing. Very satisfied!