based on 4315 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When we were told we has a life time warranty we were not told that it would be a charge each year when we bought the RV in for the yearly check up. We were not told that after we brought it in to have repairs done that the repairs had to be approved by Forest River and we would have to bring it back.
Service Dept is always very helpful, no matter how many questions I ask!!!
Excellent customer service
We love the entire staff at Alpin Haus from the service to sales.Trey is amazing!!! It is a pleasure dealing with him. He is so professional. If I ask something he's not sure about, he will find out and always gets back to me quickly. He is so accommodating when we need service which is so important to us since we come from Long Island. Please tell him how much we appreciate him. Thanks, Denise Last name removed
You guys have everything. Very reasonable and good service
Up front,friendly, and will work with customer to make them happy.
Failed on several levels of support.
Not impressed with the service department.
great to deal with....
I would definitely do business with alpine Haus again! We purchased a Thor motor home and had a trade and the process was by far easiest we have ever had! Thank you, Charlie, Kyle, and Sean!
Thomas and Cherie Bland
9/28/2022
You have had my RV since June, you tell me how to make me happy! First year I bought it same thing spent most of summer there.
Awesome staff quality work
Did a lot of research and your getting back to me, your knowledge, and your prices all helped me make the decision to go with Alpin Haus. We have bought and RV before and this has been the best experience so far.
They got my camper in did service had it ready when suppose to
Friendly, competent & beautiful lounge to wait in!
Heather was our sales person, she is a lovely and genuine person who cares about her customers. Very pleased with her customer service, attention to details and she listened to our needs and tried to show us the best camper set up to suit us. You have a great sales person with Heather
Also I was impressed with Lances knowledge about the camper, his attentiveness with answering questions and gave a very through walk through. His customer service and attentiveness should be commended.
Love our camper
Excellent service
Outstanding! Friendly and competent!
Timely service and knowledgable.
Amazing
Your service is spectacular your employees always go over and above and have completed everything I have asked to be done
Alpin Haus service took care of my a/c problem fast and got me back to camping-can’t say enough about how well I was treated. Thanks!
They were very friendly, knowledgeable and helpful to us.
We always rely on Alpin Haus in Saratoga Springs for all our camper trailer needs. They are friendly, professional, highly skilled, and always right on-time.
I`m still waiting for a call back from the service dept. on my camper.a call waiting would help!
Service is a great concern.
This is a great place to buy an RV/Camper, they are straight up honest, and it feels like family. Had a really good experience buying my first RV at Alpin Haus, highly recommend them.
There is a variety of choices so you can find exactly what you want and need. Tony our salesman was wonderful, no pressure, he went out of his way to show us models at a different location.
The delivery was smooth, Lance we wonderful. He answered all our questions, was very knowledgeable. Lance we very thorough with showing us everything, even went through how to properly winterize the camper.
CJ was so welcoming and tall. Great experience overall. Definitely will recommend. If we are ever in the market for another camper, we will return.
The service department customer service is terrible
We’ve had issues with our new camper since July and a few Serice calls later issues not fixed due to terrible communication