based on 560 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can get an appointment when needed.
Always the best service by John.
Listen to the costumer fully before interrupting and dismissing their question or complaint. You are in the business of service.
Very happy with our experience. Looking forward to picking up our new RV in the spring!
I can’t say much about any other department than service because i have not felt with them but working with will in service is a dream. Will is completely honest about everything and could not be more professional. I have been dealing with will since before the buyout and he has not changed a bit. The only complaint I have about post buyout is the phone system. When I call for service I don’t feel like I need to explain my issues to an operator before I’m transferred to will. I called and asked for will bottom line. I was asked 10 questions before I was even transferred just to explain everything a second time.
The service person who did the recall work was very friendly and professional.
Thanks for a good job done correctly by all employees present.
Had a issue with the awning motor luckily we had a extended warranty because we do not feel as though the forever warranty really covers anything I was told it only covers appliances I don’t believe anybody ever walks throughThis camper or looks it over We don’t believe the slides are ever looked at or lubricated just not what was advertised
Very good at fixing anything
Great work and customer service
quick service
Sales team was great (especially Patrick ) very knowledgeable of products , service department
is very helpful with any problems or installing any accessories.
My RV was winterized and a recall was performed on monday and inspected for the forever warrentty . i,m happy with there service and people
I recently had to contact the service department and Jim answered all my questions and when I expressed how I might need someone to come out to my camper at the last minute to help me he then said he would have someone there. That help me so much to know that he would help.
Service is great I let everyone know that
Great customer service!
Very friendly sales and service just a great group of people!!
You resolved the issues I was having with my camper quickly and I was able to go on a trip I had already planned.
I was able to get a appointment to diagnose my brake issue very quickly. The tester showed that there was no brake signal but as I got ready to leave the brakes engaged. The tester again showed no brake signal to the trailer. On the way home the brakes were very intermittent.
A few days later after researching on the internet, I took a look a the 7 pin connector and saw corrosion on the ground and brake contacts. After cleaning these two contacts and spraying the plug with contact cleaner, the brakes have been working fine.
I appreciate that Alpin Haus got me in so quickly and their diagnosis, but a quick look at the 7 pin connector would have shown the corrosion.
I believe that the tow vehicle, the brake controller, wiring and trailer are a complete unit and need to be diagnosed together. Taking the extra steps would have been "service above & beyond".
Warrantee renewal service and State safety inspection was completed in reasonable time considering they were down an inspector
Friendly, always willing to help
Lower the prices for service, too expensive
Your local service rep Will was great. They repaired what was needed and he was very straight forward and professional.
What I didn't like was calling for status. The call being transfered to your home office having to leave a message then waiting for a call back. When I want to talk to a person not wait until the next day or the day after for a reply to my voice message!
John always does a very thorough job.
Products are good quality, service is excellent
The service was absolutely amazing. Charles, Keith and Kevin were absolutely wonderful.
Complete lack of communication to me prior about the forever warranty mess that I had on Thursday.
Convenient, fast service, friendly staff.
I have been a service customer since 2014 and I have only used your facility in Oak Ridge. The service department is wonderful. Derek and his team have taken excellent care of me and my GreyHawk for many years.
I am treated as a preferred customer and it make me feel good