based on 724 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
I was a customer a while back but had stopped doing business. I recently spoke with Mark and after our conversation and deal, I will again do business with him.
This is a real review no something from a one time customer.
Paying $900 for a walk through with someone who couldn't answer our questions did not make my husband happy. It was fixed when I asked our salesman Jacob who was excellent to get someone who could answer questions and the head mechanic came out and took the time to answer all my husband's questions.
The service department has improved over the last year. Continue to improve the service area.
Appointment was for annual Forever Warranty, water heater issue and jack issue.
Was told initially that my Forever Warranty wouldn’t cover hot water element nor tongue jack because I hadn’t filed paperwork in time. After explaining to rep how it worked, he agreed element was covered but not jack as it was bent.
Was told jack would eventually need replacing but was fine now. Jack stopped working when we hooked up to truck. Then found out that we were charged labor for troubleshooting jack. Fin within water heater area was bent not allowing cover to fit proper. To make amends was told jack would be sold to us at cost. Was charged $25 more than Amazon would have cost me.
From the time that I started dealing with Alpin Haus customer service in mid August for repairs to my RV everyone I talked to was very professional and knowledgeable about the repairs that I needed. After determining what parts were needed and ordering them an appointment was made well in advance to insure the arrival of the parts and I was kept informed of the status.
When time came for the appointment I was told that we could spend the night in the lot in our RV so that they could start repairs right away. Being 2500 miles from home this made it easier than having to worry about where to stay and getting there in time! All repairs were completed in 1 day with excellent workmanship and our unit was returned to us with no complaints or issues whatsoever!! Hats off to the Amsterdam Alpin Haus Team!!
Very easy to talk to.
Staff was very friendly and helpful
I was told my winterization would be $450 and when my credit card was charged it ended up being $591. With tax the bill should have been $486 I’m not sure where or why the other $105 came from and unfortunately I picked the boat up after business hours, so there was no one there to talk to, and the service had already been done.
Very good customer service.
Last year your crew did a great job. They tied up my leaf cover as well over the winter cover. This year they just draped it over the top and it has sunk in and blown over in other spots. Is that something extra or is that part of a pool closing?
The boat service department has exceeded my expectations. Brian and Andy have gone out of their way to provide exceptional customer service.
Kim was fantastic and customer service. Stephen was super helpful. Thank you very much.
I like your service very dependable and all workers are polite.
The RVs
I LOVE Alpin Haus !!! I love my pool & recommend them all the time !! Pool is perfection …. Jim does a great job taking care of pool weekly…
Absolutely best customer service …! I also have bought all our families ski equipment & again ..excellent customer service !!!😊
Alpin Haus is very professional and promp with their service. Brian is always a pleasure to work with in the service department.
The people
Your facility is beautiful and welcoming. Every single staff person we dealt with was friendly and knowledgeable. People seemed happy and enjoyed working there which makes it so much nicer to be around. No pressure whatsoever to purchase anything. We got an offer to buy the same unit at another dealership for less than what you could offer, and we turned that one down because we wanted to be part of the Alpin Haus "family". We couldn't be happier with the decision!
Very friendly and helpful service department staff. All my repairs have been completed in a very timely manner. All warranty claims were completed by the service department. Highly recommended.
Quality service and very professional.
Great product selection and friendly staff
Had my Jayco Grayhawk serviced and I am very impressed with the people and the place.
You have earned my business. Dave R.
Good RV service.
they are very professional
Fast reliable service.
On time great service. Would go elsewhere if you want the interior of boat cleaned.
EVERYONE IS PLEASANT TO YOU AND THEY WILL DO AND CHECK HAS YOU ASK.
THE PRODUCT IS GREAT
Great dealership, very knowledgeable, courteous and professional! AAAA++++ Best service ever!
Thank you!
The service people were very helpful and spent a lot of time going through my systems to find any problems that were affecting the function of my refrigerator. I believe that your prices are high, so I would recommend your service with that caveat. It’s difficult to find an RV place that will service older motorhomes, so I am grateful that your staff was willing to do this work for me.