based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The number of rvs on your lot, so many to choose from! Service people are so nice too.
Staff does a great job, especially Dave B. in Service.
Where quick and did a good job of closing pool for a number of years
Professional staff and on time service
Very friendly service staff.
Excellent service and customer service is the best
The service dept has been very cooperative in repairing the many problems we have had with our new 2023 Georgetown motorhome.
My camper has been with your Oakridge, NJ site for almost 60 days I've received a number of inaccurate information between Aplin Haus and Thor for an item under warranty that I was told was on order, approved not approved since mid August. Internal issues within your facility or incorrect communication from my understanding that my warranty was incorrectly used for another customer causing the delay. My alternator was not repaired in July 2023. I would be happy to speak with management and get this resolved, my camper repaired and returned. Thank you, Name removed Phone number removed.
Professional
Nice guy who helped me with my tracker warranty replacement seat.
Fix your phone system so I get a call back when I leave a message.
Fix your computer system so records can be combined. You have a record in my name and one in my husband’s name for the same camper.
The entire staff at Alpin Haus are incredibly knowledgeable, professional and friendly. And their technicians are highly skilled and capable of fixing anything. I’d highly recommend them for all your boating, jet skiing and snowmobiling sales and service needs.
Brian and team always knock it out of the park for all our boating needs! We appreciate all the hard work and tlc they put into our rig year after year.
Brought my 2022 Georgetown GT7 in for service evaluation. I thought one of the hydraulic leveler hoses had split. After the tech evaluated my problem, it turns out the jack was bad. This saved me from unnecessarily purchasing 30 feet of hydraulic hose and the time of de-installing the old one and Re-installing the new one. Service manager Dave is wonderful to work with.
Service was done as explained and on time . Scott at wilton service was very knowledgeable to what we were going to need for our roof cleaning and sealing. And what a surprise to find a little Alpin Haus bear greeting us when we opened the door. He will be joined in the front windshield along with all my other state bears.
Thanks again for the good service.
William and Marge Little
Fast, friendly, and knowledgeable service. The best in the business!
Dave Lindsay
Everyone was very helpful and polite
Great customer service.
Steven David and Kirk at the Service reception desk were extremely helpful when I arrived off the road without an appointment with a leaky water pump in my RV. They were able to squeeze me in and fix the problem. They were friendly, understanding and completely professional - a pleasure to work with.
The Staff
fixes things right
Friendly, Professional staff. Accommodating hours.
Very pleasant, and all the work is done in a timely manner
I made an appointment for a Warranty Forever Inspection. They were very courteous and efficient. They took my Sunseeker Class C in on time and I got it back in an hour and a half.
You are able to solve any RV problems.
Very good with fixing our camper after an accident courtesy with the sales manager
Employees are always polite and very helpful. It's important to understand the process of maintaining your boat, and they always explain it well. Very satisfied.
Great service team. Very knowledgeable.
Your most valuable employee, in my mind, is Dave Behuniak. I cannot over state what great customer service he has delivered on our Keystone Cougar 22MLS. If you go to Alpin Haus and need service, Dave is your guy.
Improve the new RV inspection process.
our RV came riddled with electronics that were loose, and a bed that required about 2 to 3 hours of carpentry work to make it level. Also, our RV did not come with a front plate bracket that something that should’ve been done by the dealership with the pre-delivery inspection.