based on 2537 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
From sales to service to product everything was top notch I have been in camping from pop-ups
To trailers since 79 and I have purchased 3 units from Alpenhaus. Very happy with them.
There have been a few issues with our trailers that we purchased from you, but you come out promptly and deal with the issues, so we have been recommending you to all our campers who are in the market for new trailers or RVs.
Working with Steve was a real pleasure. He was always very eager to help and kept me informed during the entire process.
My RV had an issue with the microwave coming away from the upper cabinet.
I was given an appointment according to my travel schedule. I was brought into service at my 8 am appointment time and out by 8:40am.
I so appreciate the prompt service.
The service techs were polite, knew what needed to be done!
Customer service very friendly knowledgeable answered all our questions helped with paperwork for forever warranty while waiting for him on the phone we could tell that someone wasn’t very nice to him he remained calm and handled the call perfectly
I recently purchased a Forrest River Rockwood Geopro 20FBS from blue compass RV and have had nothing but issues with service. dozens of calls to the dealership without calls back and being quoted 2month turn around times on warranty claims. im also 3 months into owning my camper and im still waiting on a license plate as my information was sent to the wrong state ..... twice. After speaking with Jess in the service department at Aplin Haus i could already tell just from a quick phone call that i was in good hands. I dropped my camper off on a Saturday for service on Monday and they were able to quickly diagnose and repair the issue with my fridge. She even went the extra mile to speak to Forrest river and got my claim completely covered under warranty. When its time to upgrade to our next travel trailer i will 100% be going to Aplin Haus. Thank you for all your help with this issue Jess.
I sent you photos of the improper installation of the fuse on the exterior frame of the new Travel Lite Rove Lite trailer I purchased in June. I described the problem. I spoke with someone by phone. I said that if you just send me the part (maybe worth $20.00?) I will install it. I am currently out of stae on a one week vacation. I will be returning this weekend. I have so far heard nothing back. My home phone i sPhone number removed887. My address is 311 Lynn Road Camillus NY, 13031.
I am very disappointed in the way this has been handled so far.
First name removed L. Last name removed
Great service, fantastic employees. Always there we you need them.
Poor service apparently not enough service technicians
The corner of rv molding cracked and there needed to be larger screws placed to hold rv together. The cracked corner cover was not replaced . There are holes in the recalkiing. We were charged 186.00 for a screw and a bit of caulk. That was labor. I thought I was paying for new molding and a corner piece for that price. I was charged $186 for a 5 minute job. I need to drive the rv back and hope that it gets fixed correctly without a chance of water damage.
Very disappointed!!
We made our appt. In October to deliver the trailer directly to Middletown AH so that we could get through floor fixed before our camping starts in May. We lost 2 deposits, your fork lift broke everything stopped. Said they could reserve a spot on June 4. I said no we need the RV. AH put a temporary fix on the floor and we were gone for 2 weeks. Return trip and appointment resolved the problem and 10k spent.All parts we received by you in a short time so basically you held our RV 2 months plus another trip to get it fixed. I have not responded to this in a timely fashion because the whole ordeal upsets me.
We brought our trailer in for service at the end of June 2026. It was for the furnace not working properly. It wouldn't stay lit. Waited 2 weeks to be told they can't find out why it didn't work. We came and picked it up for another trip and return it after that trip in July 2026. Which I asked for them to check the thermostat because the air conditioning didn't work properly either. It was gone again for another 2 to 3 weeks. I heard from Theresa who said they were waiting for a new thermostat. Only to find out that the part had been sitting there for a bit... no one knew who the part belonged to. Picked up the second weekend in August. When we came to pick it up.. they left tools inside it (which I returned to the main desk in the showroom). They had taken a drawer out put left it sitting on the bench. Overall, it was good service. (We only wish they had taken better care of the camper...removing of tools and replacing the drawer). And yes we tested it before we left to make sure the furnace was working.
I wish you guys knew a little bit more about the New York Vermont transfer process - I’m 2 to 3 weeks out with without having a legal boat to use. I would’ve just registered it myself. Not exactly sure how you get time back in the situation like this, but I think it’s worth mentioning. Secondly, we originally had set a date for a pick up that was supposed to happen in a week previous. Communication seems to lack at this place a little bit nice guys. Best of luck.
I have bought 2 campers from Alpin Haus plus they have done repair work on a Jayco I bought elsewhere. I find them easy to deal with and accomodating. I have never had a bad experience.
They are very attentive, knowledgeable and fair.
Rusty is very good . Works hard for his customers .
Jim and his helper are the best. !!!
As a first time RV buyer it was a little overwhelming, to say the least, at looking at all of the different styles and features in the RV market. My wife did have some very specific request of what she didn’t want after looking at some online. Kevin Schwardt was our RV outfitter, he is a very pleasant person, with a good sense of humor. The model we wanted to look at had just been sold about an hour before we arrived so Kevin used the specs from that unit and tried to match us up in another similar unit, it wasn’t as nice, he then made a phone call and he then took us to another unit that was nice, but not exactly what we were looking for, we look at a few more and then I asked Kevin if we could look at the unit that we ended up buying, a 2024 Jayco Eagle 280RSOK, it looked like it was never even used. We went back in the office area and put down our deposit and the rest, as they say, is history.
Employees were so friendly and helpful
very fast and friendly service
Competency from you. The pool looks beautiful.
Very pleasant overall experience!
Fairly quick response time. Service work do with some corrections but responsive to those.
Signed up fir storage and the drop and go is a great option
Service department does there best.
Rusty and Kim addressed my RV issue on the spot.
Quality fast work
Easy to get a service appointment. Well qualified technicians!
I bought a brand new Montana from you that is supposed to be a high quality RV but it has had over 50 separate issues including the slide outs leaking severely. They have worked on it several times and not only have they not fixed the issues but every time you have it you’re technicians damage more than they fix and I keep having to bring it back to you which is a problem because we are full-time so we have to pack up everything we need not knowing how long it’s going to be at your facility. Your only technician that has any respect or even care for his job (Rob) is always to busy to be able to do the work. Your Saratoga service manager Jess Balac has given me an attitude several times to the point where I don’t even want to deal with her. Her attitude has been so nasty that I’ve had to get up and leave to get away from it several times!!
Outstanding service department. I will not go anywhere else.