based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is very happy to help when I have questions. Chris called me back within a few minutes to schedule dewinterizing and coordinating a meeting with Rod to explain the new solar system.
Rob took a lot of time showing me and explaining how my new solar system works. He also explained questions I had about the propane heater.
A very great bunch of people to work with so far with their service they are so willing to please me. I’m glad I bought my thousand 25 Forest River from them.
Boat winterization and cleaning is always done well and on time.
Excellent customer service ( Theresa ). Fair and honest evaluation and repairs. Timely done when promised.
Theresa the service rep. we dealt with made it very easy for us. Made sure all of our needs were taken care of,
In seven years working with Alpin Haus they have always offered reliable good service with very knowledgeable staff.
D winterization that they left anti freeze in my lines. And my tanks. Did not use there dump station to get the rest out. Broken gray tank valve. Asked to and paid for state inspection and did not get one. Plus they took 10 days to all this. Will never go back to this dealer. They clearly do not care to have good business and keep people coming back. Complete zero.
I had a great experience with Alpin Haus working on my boat. Their team was professional, knowledgeable, and easy to work with from start to finish. They kept me informed throughout the process and delivered quality work that I’m really happy with.
It’s refreshing to deal with a reliable local company that takes pride in what they do. I’d definitely recommend Alpine Haus to anyone looking for service—they earned the 5 st
The staff presented as professional and friendly, and the site provided plenty of space for parking.
I assumed the VIN would identify what my RV has on board. That is not the case with this particular industry...yet.
Scott helped me through the process of finding out what I needed and got things all squared away.
The work was completed sooner than expected and so far, it's all good.
Garth Fedorowicz
From beginning to end it was a wonderful experience. We found our destination home that we love and Michael, Mark and Kevin were wonderful. Excellent customer service.
Your service is second to none. Everyone there and every aspect from looking at the campers to the purchase to picking up our camper was a pleasure.
Every time we’ve had service we’ve been well taken care of. Rob is wonderful knowing his stuff! Everyone is friendly and helpful. We have always gotten in at convenient times. Communication has also been great.
The employees are friendly and really want to help you with your boating needs!
Everybody is very knowledgeable and nice the building and property is very clean and neat
Close proximity to home. Very personable care in the service department.
Theresa in service is the very best. Truly customer focused and always looks out for the customers best interest especially regarding warranty and insurance opportunities. She is superb in communication with pictures to describe repair options. Excellent expediting critical repairs to meet client schedules. 10+!rating in my book
Your salesman Mike Pritchard is a gem and greatly contributed to our decision to purchase from your company. We have met several salesmen over the years at various shows and they were all very knowledgeable, personable and top notch. I recommend Alpin Haus to everyone I speak to that is thinking of purchasing an RV!
Service representatives was very helpful. explained what was needed and options.
just the choices alone were amazing,
our salesperson, Josh, was very knowledgeable and patient with us,
we must have looked at a dozen different travel trailers,
but Josh didn't give up, he took us to one more trailer...
and that was the one,
the service department has been very prompt,
and Natasha has been very good with updates...
we're looking forward to a travel filled summer this year...
and thanks to Alpin Haus for helping us get there...
Chris was very helpful during the process and got us into a camper that fit our needs
Steve was very kind and helpful. He explained everything well and actually was very informative. We love Apine Haus!
Prompt service and delivery. The man who delivered my boat was friendly smart and very nice.
Salesman was very polite and he had a knowledge of everything when we went to the yard to look.
Great work and customer service
The lack of communication between the service shop and the customer is nonexistent. No status updates and when trying to contact the service department, it goes straight to voicemail with no call back. I had better luck with the parts department as they explained to me the issue when parts are ordered. Also, providing me with a tracking number ( this was 3 weeks later ). As for the installation, I paid full price for what appeared to be a used glass ( I ordered a skylight and dome for a rear bath ) so I’m reminded of this every time I look at it. Also, they left the original broken shards in place which is shadowed when the sun shines on certain angle ( giving you a Mountain View, again poor craftsmanship). But, no leak so far.
So, not too happy but when you’re in a pinch, you do have few options.
Service center is very prompt and always keeping you involved.
Prompt and quick turn around. Always in communication. Great service!
Purchased a Grand Design 337RLS 10/31/25 and the sale went well. Rather than bring the unit home we stored it there for the winter at no cost which was great. Had the walk through and picked it up 04/09/26 and the walk through was very thorough. Had a question about the unit 04/10/26 and received the answer within 5 minutes of the initial request. Hope to have this same experience in the future.
Service department goes out of there way to help you out to make things right
Theresa always does an outstanding job!