based on 1582 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and willing to work with the customer.
Great location
Lost my keys. Didn't replace my battery strap.
From dropoff to pickup all went as expected...no surprises. Ed Stern, Service Advisor, was exceptional. Thanks
Very professional, the service department was giving timely update's, when parts for my 2013 5th wheel where out of production they offered different solutions to fix the problem at a reasonable cost.
390 dollars to fix / glue a loose wire from factory 10 min job very simple fix
Everything is good, except the coverage on the Reflection. Issue here is the countertops are so thin that when exposed to the cold they delaminate. Grand Design should stand behind their product and offer a fix that is permanent.
Great service as usual! Whole team is professional & couteous!
Great products (Barletta Pontoon Boats) and a super high-quality service department as well. They go above and beyond to ensure the customer is satisfied and taken care of.
Fast service and they keep you up to date on what is happening when your camper is there for service.
Beautiful
great product line, nice upbeat parts, services great job, Dave has really pulled service to the full extent of manufactures which makes repairs complicated.
I’ve been calling for a few days with no response. I have been told that we are waiting on the parts person to price out our work and send to the warranty people. This has been going on for at least two weeks and we are not that happy about it.
Wonderful service!! Better than any other dealer we have been to ! A Special shout out to Dave in customer Service in the service dept. Very professional !
Everyone has been super-helpful and friendly, the salespeople, the finance guy, the service department. The only glitches we've hit have to do with the quality of the product/camper and the supply chain. We've been waiting too long to have our warrantee repairs done due to the lengthy process.
Staff are friendly and knowledgeable. Worked with us on a trade in that I was happy with. Had the camper we were looking for.
Easy to schedule regular motorhome services. Dave B. In service dept. is very friendly and helpful. He greeted me with a smile and remembered me from previous visit. Service was completed on time as promised.
Always a welcoming atmosphere from Josh Deuel in sales to the parts guys … Service is always ready to answer your questions ! Brandon Bills is always there to help!
Loved our 2016 Regency but now onto a newer Barletta! Highly recommend Alpin Haus!
On day one I was told that the RV had a 60 day warranty. I said like a used car dealer 90 day manager stated it only 60days. When I came back a few days later they said there was no 60 day warranty . Next we paid $1000 prep fee which the unit was to be cleaned and checked over. From what I saw all that was done was a quick rinse, The roof had caked on filth, the awning had some sort of green staining on the underside, the rubber bulb seal on top of the slide was detached and jammed up on the front corner allowing water to seep in from a rain storm. At this point I dont know or believe anything was checked by a qualified person. I'm not a very picky person but this is just blatant behavoir that needs to be addressed.
Return phone calls not always done. Our latest pool opening we never received a phone call the day before when our window of time would be that they were arriving for the opening.
Everyone was polite and professional, Our experience was very pleasant
lack of follow up
Ed was excellent in service. very helpful and very easy to deal with!
Appointment and completed service was fast and timely
Long story short!
Planning delivery of boat takes a long time. No invoice and filthy pontoons.
Great buying experience !
Everything from snowmobiles to boats. Everyone is very professional and knowledgeable in all aspects
Quick scheduling and job well done
We were very pleased with the service and the staff. They addressed all of our concerns in a timely fashion. Jonathan is very personable and very helpful.
Thank you.