Customer Testimonials
Everyone at Alpin Haus is very friendly. Very attentive. They listen to you. Also they do not judge you when you have a mishap. They listen to you and go full throttle to fix the issue. Very pleased with Alpin Haus.
The variety of RVs onsite to view.
Is that I have never had to wait along time for service, that Brian calls and updates me on everything. We have been going to Oakridge NJ since they open for service and have been very satisfied.
Thank you,
The Finches
Friendly Staff.
Service Depart Staff.
Your staff is awesome
They said when we got there that the service would take 3 hours. They had our motorhome done in 3 hours. Randy in the service department was very good in explaining what was done. Thank you Alpin Haus.
Brian and your service department are a huge asset to Alpin Haus. My boat was in great hands, and meticulously cared for during maintenance and service. When the work was completed, the boat looked better than new. Brian kept me aware of the timeline, and reached out each step of the way. I would recommend Brian and his service department to any boat owner who needs work done,
Our salesperson, Heather, went above and beyond to make sure that we saw every RV we wanted to see, knew all the features available, and made sure we got what we needed on top of what we wanted. She even went to another branch to get an RV we were excited to see. Lance explained how to use every single feature, gave us great advice, tons of information and the confidence we needed to get started.
They sell only Good quality stuff!! Boats, snowmobiles etc!! There not pushy salespeople!!
We were glad to find a dealer in New Jersey that carried the Grand Design brand. We feel fortunate to have become part of the Alpin Haus Family as everyone made us feel right at home and made the whole sales process so easy.
Everything. Everyone was knowledgeable and friendly. Purchasing our awesome Transend was so easy. Anything and everything we need to know was told to us. Love this place and would recommend Alpin Haus to everyone I know.
You had what we needed and the salesperson asked a few questions and got us to the product we needed
Not like … love! Jacob Rienhart was so knowledgeable patient and open to discuss his personal ventures. The Alpinhaus crew, Kyle, Jim Bearcroft and the front end staff welcomed us like family! The joy expressed by them was overwhelming and welcomed!
Jacob never ignored a question or request…. No matter how foolish it seemed during after thought! Jacob is one of the family now and we hope he will find us and stay on one of our ventures!
Thank you all for a wonderful experience buying our new home!!!
Treay Jacquay has been our contact since getting our 2022 Thor Tellaro serviced. He has done a great job keeping us informed.
Thank you
First name removed and Debbie Last name removed
Alpin Haus personnel were very professional while dealing with a BRP warranty issue that didn’t go as smoothly as one would like.
All good
Great customer service.
My wife and I went to Alpin Haus in Oakridge and met with Mike Mapes. We had no idea what we were looking for, just that we wanted a travel trailer so that we could make some memories while the kids are still young. Mike was very patient, as I asked every question that I could think of. He continued to be patient despite me having them bring one down from Port Jervis and leaving a deposit only to change our minds again. In the end, with Mike's help providing the pros and cons of each, we were able to make a final decision on the one that suited our family and our needs the best. I then sat with Dennis Monochello to sign all the paperwork. He provided me with all the information needed to make informed decisions on what coverages I wanted and helped get me approved without having to perform a second hard inquiry when the decision was made on a more expenisve model than initially selected. They were professional, courtesy, and most importanty patient with us. Mike was not pushy and did not try and sell us on something more expenisve. This old school sales method is hard to come by and it was nice to see that this still exists. We finally went with a 2022 Jayco Eagle HT 284BHOK, and we can't wait for our first camping trip. I've heard great things about their service department and will continue to do business with Alpin Haus for years to come!
Very friendly, helpful and knowledgeable
Sales staff in Oak Ridge is great, very helpful and thoroughly explained everything to me. I was purchasing a used, smaller unit but felt the care they gave me was equivalent to what they'd give to someone spending big bucks on a new unit. My trailer is being stored onsite until spring, so I won't be having my demo until then, but did meet the person (his name escapes me) that will be doing the demo, he was nice enough to give me a quick demo of the heating/fridge/etc. in the unit so I knew it was all functioning...he was great.
We like doing business with you due to the fact that you call us back when we call requesting info on our issues with our RV. Everyone is always pleasant and willing to help.
All associates that we dealt with were very nice & accommodating.
Not much!
The service depth. Is the best.
We love Dave Behuniak in the service department. He’s always helpful and up front with us and we trust him.
Reasonable prices and good service.
Very good service, and helpful!
Alpin Haus RV of Amsterdam N.Y. Is and will continue to be my preferred service location. I travel 50 minutes past many other dealers because of their excellent customer service. Special thanks to Randy R. for making service scheduling,drop off and pick up a breeze.
I really like the salesman Mike Maoes who showed us our camper. He was a no pressure salesperson who let us take our time deciding between two campers. I really appreciated not being pressured to make this major decision. One suggestion I have is that when you put your deposit down on the camper you are given the pricing for additional service contracts. Dennis Monochello was very nice but when we were given the prices for the additional coverages which are several thousand dollars for 5 years of coverage it isn't a decision I could make on the spot. Something that pricy needs to be thought about in advance and you need time to study what each one offers. I felt sad that I had to sign a paper stating that I turned down these offers when I might have purchased them if I had time to review them in advance. I will still recommend Alpen Haus to my family and friends.