based on 2469 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Exceptional Staff, sales representative Dave Neid was FANTASTIC to deal with. Dave went above and beyond for us. Couldn't have expected a better experience. Keith Todd in finance also was FANTASTIC to deal with. Don't know what Alpin Haus RV of Orange County is paying these two Exceptional individuals, but I do know from first hand experience, that you don't want to lose them. All the other employees encountered at Alpin Haus upon entering the facility were also very pleasant and welcoming. We initially drove the 450 round trip miles because of a specific 5th wheel we were interested in. Upon completion of this sale, would gladly drive 450 miles one way to deal with Alpin Haus of Orange County.
Paul & Louise Rosinski
Forestport, NY
The staff was very friendly and helpful. The tech was able to fix our problem while we waited.
The people at Alpin Haus are like family.
Very friendly, not pushy , everyone is on the ball
All went well
Rick did the walk-thru of our new Chaparral and was very detailed and professional. He answered all of our questions with thoughtful responses and even some humor mixed in. We also met Andy the shop foreman who was pleasant and gave us some great tips on our new Chaparral. The whole Alpin Haus team was great! Thanks Andy, Ryan, and Greg Heck and the whole Alpin Haus family.
They were very knowledgeable and helpful
This place is amazing. Everyone is so helpful,we just can’t say enough good things about the Oak Ridge service center.
A written estimate wasn’t given on what to accept/not accept, and we did want to do the seals on the RV but again no estimate given so we will do ourselves.
constant contact regarding the repair schedule, professional and courtesy service staff and management. Committed to working to resolve the service matters as best as possible.
Fast friendly and up front pricing
Do what he customer ask and don't lie
Art listened to our needs and wants. With his help we were able to find a camper we wanted in a short amount of time. We appreciated the excellent customer service from all the staff.
Better explain warranty procedures before the sale.
Salesmen in the boat department were very friendly
Every thing
The customer service at Alpin Haus is excellent! They are professional, welcoming, courteous and communicative. I’m not treated like a number, but rather like a customer who is valued and respected. They also take the time to provide education and assist with communication with the manufacturer. I have been a customer of Alpin Haus for a long time and always felt valued and welcomed. I would absolutely recommend Alpin Haus to anyone looking for quality and professionalism!
From the first time you walk in you feel welcomed and appreciated. Great service from start to finish- from the finding the perfect camper to driving it home
Upfront and honest in assessments; I received timely updates on the progress as well.
Very happy with our purchase of our new camper. Thanks to Shannon Smith and Steve Quill. We are so excited to start our camping adventures in our camper. Everyone was so friendly and helpful.
Thank you
I took my camper to have it inspected on Tuesday (NYS) inspection and the forever warantee> The trailer failed the NYS inspection and I was told the springs were flat. I was told that someone would call with a quote on the cost for new springs. On Friday no one called so I called and I told you I needed the trailer in 6 weeks so we could use it to get to a wedding. I was told you would try to expidite the repair and someone would call so you could get a down payment to order the parts. I was told t would take a couple of weeks to get the parts when you finally order them.. As yet I have not heard from anyone. I have already cancelled one trip because the campground I go to will charge $100 if you don't cancel at least 1 week before the date of the reservation. I guess I will have to call again on Monday to see if any progress has been made. Part of the problem seems to be you are looking into putting in a claim on the extended warrante. At this point I will pay for the repairs just to get my camper fixed.
Quality products & fast, friendly services.
Great communication
Mike P. Did a super fantastic job to the both of us in getting us the perfect started travel trailer. We got the Catalina 134bhx travel trailer and it tows behind the SUV very nicely and the prep team did a fantastic job getting the hitch fitment and wiring to fit the vehicle too! I will definitely recommend family to shop with you guys!
Staff is professionalism and thorough guidance
Dave in service was great. The guy were working on the trailer were friendly and quick
everything was well done havent taken delivery yet . ask me after i take delivery.
Great Boat Manager (Zach Walsh) and boat sales staff (Lyndsay Frederick) who both were fantastic and super helpful in my recent pontoon boat purchase. I had a trade-in and they were very generous working with me on that. They went above and beyond and were extremely knowledgeable about their Barletta Pontoon Boats.
Alpine Haus in my opinion is # 1 for service. On two occasions I needed advice and a small repair. I left their repair center each time with the the matter resolved and the item fixed. Every one was so friendly and cared about getting me off on time for my vacation trip.
Helpful employees who act like they care!