based on 1860 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
While I’ve had some issues with the grand design 5th wheel we purchased, the Alphin houses service department has been fantastic in its support to fix all our issues. Mr. Jim Nolan does a great job in taking care of the customers and his shop supervisor Rob Vandermimden is probably the best technician I’ve dealt with since I’ve owned a camper. This service department deserves a five star rating. I have nothing but praise for them.
They showed up on time and returned to repair pool pump situation.
The Sales Staff, especially Steve F., are outstanding.
We were so impressed with the way our sales rep (Geoff) listened to what we needed/wanted. We got the perfect RV for us and it's all because they took their time to find out what will best fit the customers! I would definitely recommend Alpin Haus ofSaratoga to anyone!
Very professional, very competent, employees are very friendly, go out of the way to make things right and always on time.
Dr. Lonnstrom
Family atmosphere, best service!
Exceptional Service (Doug-Sr. Pool Tech.) and quality products! That’s what any customer seeks for when purchasing a product and why our family have been loyal customers with Alpin Haus for over 40 years!
Well, Steve quill could not be a better salesman. Ever when you come up to Amsterdam? It's a very warm feeling you get the feeling of camping. While seeing the campers in the showroom and very friendly people period it makes you feel well don't and I would recommend others to go there. And needless to say I live fifteen minutes away from the new middletown But we choose to come to Amsterdam As we always get a warm welcome there
Great people to deal with , top notch that know how to run a business! Will recommend to my friends!
Very friendly and helpful
Theresa Pingitore consistently communicated with me throughout the process. She was honest and transparent, whether the news was good or bad. She made the repair experience incredibly smooth, and I truly appreciated all of her help.
Service department is definitely outstanding! From scheduling services to the technicians that come out. Every one of them is on the ball and follow through to make sure the problem is resolved and the customer is satisfied.
Friendly staff, excellent selection on products I am looking for.
Even though being a used Trailer. It was in New condition. We are very pleased how everyone took their time to go over all we needed to know. Thank you Josh and Keith Liz ,Mark and Bob. We appreciate all the staff there. Looking forward to wonderful camping trips with our family.
I made an appointment 3 months in advance to open my trailer. The day finally arrived, I was all ready to move in for the season and no one showed up. I called alpin haus and was told they had a problem with their trucks and had to reschedule for 12 days later. This was not acceptable. I was told someone would be there at 8am. I called at 10:30 and got the bad news. Why didn't someone call me?????? Terrible planning by the service department.
Service staff is great
They go above and beyond what is asked of them. The mechanic was very thuro and made several suggestions to take care of as part of preventive maintenance
Your salesman Ryan Williams very personable -responds quickly -no pressure answered all our questions.
Great people
Courteous, friendliness. Of taking care of boats needs.
From winterizing storage to spring prep and cleanup.
Always ready on time.
Thank you guys
The service department at this dealership has always been prompt, friendly and knowledgeable. I can't say that about many others.
Impressed by the quality, friendly service of the representatives at Alpin Haus.
Very punctual. Service was excellent. Great guy, I always look forward to talking with him.
Cracked my propane cylinder cover. I was told Keystone does not manufacture them anymore and offered 40 dollars for compensation. what am I supposed to do when crack opens up? The inspector refused to pass my trailer because of "cracks" in the tires. I don't see them and my tires have maintained the same pressure since May of 2024. I was told the grease in the axle needs to be changed. WHAT DO I PAY FOR EVERY YEAR! THE LIFETIME WARRANTY IS JUST A GIMIC TO KEEP US COMING BACK! So far the only thing covered was my water pump!
Our routine dewinterization turned into more when the slide would cooperate. They were speedy with diagnostics and also getting warranty approval and installation, all in time to make our camping plans!! Thank you to everyone that helped along the way from financing to reception to the techs.
Great job everything went great
Quick and easy solutions to issues.
The employees are very knowledgeable.
friendly staff and true to there word
Always prompt and they are very good