based on 4485 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Paid $216.00 for a tech person to come to our campsite and say the 'Recall' was already done. We are on recall number 5. Called Alpin Haus again, told, disregard it. Rusty was to call yet again, HE never did return the call. Will not recommend Alpin Haus to any one as once you buy a RV from them they wash their hands of you!!!! Writing to Keystone to say that Alpin Haus says it is on their end and to ignore the notice. Yet, the buyer is stuck with constant recalls.
The customer service, quality of service, and speed of completion of service are absolutely second to none. Our customer service representative, Steve, was extremely friendly and took the time to answer all of our questions. As always, a flawless experience from start to finish!
Great experience from start to finish. We came in to just look, and with absolutely no pressure we purchased. Very professional and very helpful throughout the entire process. Upfront with all cost even down to the hitch we needed, no surprises.
From sales to service everyone was great.
We would recommend Alpin Haus to everyone, we've already have.
Thanks again, we love our travel trailer.
Pat & Jean
Always responsive. Friendly people.
We are very happy with the service provided on a recent visit. Dave is very knowledgable and easy to work with. RV was diagnosed, part ordered, and installed in 2 visits in a short period of time.
Much appreciated!
Good selection. Friendly professional staff. No pressure environment. Full services on site. We were very pleased with our experience buying our new boat. The staff made it easy and seamless. Will go back for service and future sales for sure.
Boat was not returned in the condition that it was dropped off. I was hoping to make things right upon calling, but all of the suggestions were beyond ridiculous. I was blamed for the condition as though it was that way prior. Beyond appalling in every way, shape or form. Why would I trust to give the boat back to fix it and pay more money.
My suggestion was reasonable. I asked for the deduction of detailing on the payment made for cover.
I will never use the business again. I'm sorry others were not available sooner and we went with you. We just got our first boat and I hope I never experience the terrible service that I received.
Techs were knowledgeable and professional.
This organization - and their employees - deserve a 10 star rating! This was our 1st experience working with Alpin Haus for services to our Class A motorhome. Most admirable is that they book service based on scheduled capacity - not something we've found any other dealer across the USA doing. It's been our experience that most overbook their appointments, overwhelming their service technicians, and therefore providing lengthy wait times before a unit is actually 'taken in' after being dropped off for a scheduled appointment, ultimately resulting in rushed and incomplete services. Little time seems to be allotted to proper investigation of issues because of this. NOT SO AT ALPIN HAUS IN AMSTERDAM!! We had a small list of items that we needed performed and our Service Advisor Theresa Pingatore carefully documented each for us and followed our motorhome from the moment it arrived to the moment it was picked up, keeping us up-to-date every step of the way via both telephone and email. We added additional 'wants' to our list of services and even included a request to quote (and eventually perform) some body work via an insurance claim - the thoroughness and timeliness of everyone at Alpin Haus was above and beyond the call of duty. This is a Service Department that actually cares about the quality of service! Anyone who drives an RV can certainly appreciate that as 'rolling homes away from homes', these units need constant attention and experience issues that we senior citizens can't necessarily perform ourselves. At Alpin Haus, our needs were addressed promptly, professionally and completely. We could not be happier with Alpin Haus and we recommend them highly!
Great scheduling and follow through.
Excellent customer service! Kim was superb! Got our jet ski issue resolved quickly!
It was a pleasure meeting Michael Pritchard RV salesman. He helped us a lot, and he was very kind and polite. It was a very nice experience.
Great service and friendly . Ed the manager is great
Had a problem when I left they took me right back and fixed i while a waited.
We were happy
all the staff are the greatest for the time l walked in .form the lady at the front deck, to Dave n my sales men to the Keith in finance to Dan m did the walk tour would tell any top shop at you place I will be back again many thanks Brad Last name removed
You do what you are asked to do
excellent effort by parts and service to find correct parts for rove lite repair when travel lite failed to respond.
I had a good experience from scheduling through work performed on camper. All the staff are friendly. Special thanks to Theresa and Eric.
Great communication! Friendly!
Teresa was amazing she took us right in when we were on our way back from az on our last day. We lost our breaks in the trailer and got us back on the road fast. The mechanic was very helpful and explained the problem. Thanks
All repairs and parts replacement were performed in a expedient manner. The Service Representative was pleasant and explained all needed repairs accurately. The representative also ensured that all repairs/replacements were performed in a a very expedient fashion.
We walked in the dealership and greeted nicely than met with an outfitter who listened to what we are looking for. Than we went out to the inventory he thought fit us, we were happy with what Jeff had shown us. So we went back into do the numbers we gave him a max price they met it. We left the dealership with no pressure to purchase we called back later and did the deal. Great place Great people
Seems like you want to nickel and dime me every time i need some work. Paid to have cameras installed and they didn't put them in the right place. Tried to increase my storage rate to a higher amount! Bought the the thing from you and was supposed to have VIP privileges but not really!
Great buying experience on a new boat - 4th boat from Alpin Haus since 1990. Great service work and winterization since 1990. Great sales, service, and delivery staff - especially Joshua D., Brian, and Greg. Great product line. Highly recommend Alpin Haus.
Professional, knowledgeable staff.
Great team and reliable service. Everything you want from a company.
Been a customer for years from sking to boating.
Very friendly staff, very accommodating and kept me posted throughout the repair process.
You beat Camping World by a mile. Your sales rep Dave and service staff are amazing
Everyone we felt with was great. Steve did our show through and was awesome! Scott was my sales associate and was very knowledgeable and attentive. James did all over the paperwork and the process was quick and seamless. Great staff all around!!
Great service