based on 4486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything done as we asked
The sales personal was assume. Very helpful for what I was looking for. They hit nail right on the head.When I purchased the boat I had bought alot of new electronics and trolling motor that I was going to put on...My wife suggested to get a estimate first from the service manager since this was a big project..The project consisted of the Garmin force trolling motor, Garmin echomap 93 sv fish finder ,,,Garmin ultra2 106 sv with livescope plus system,,A 4th battery and new wiring were to be put in just to run the electronics. The service department had my my boat for a week and kept me updated on the progress ever other day.The head technician was the only man working on this project and he knew I was very meticulous on what I wanted done. He did a AWESOME job .Everything was perfect. Andy took me thru a walk thru on what he had done .My wife took a video of the event,,,Just incase nobody believed me how Alpin house treated me. Alpin house kept their word on the estimate even though it took ALOT longer then they thought. I appreciate everything the Alpin house work force did for me.
Pleasant staff when scheduling and when I arrived. They explained what they were doing and helped me get my extended service plan involved. Other than not liking how expensive everything is the service was efficient and I was very satisfied.
Good brands
Everyone was very nice!
When we picked up our RV the technician Blake gave us a thorough orientation of all of the features of the RV. He took the time to answer every question we had. As first time RV owners the was very important to us.
Theresa was very attentive to our service needs and guided us through the process.
Morgan is a great asset to your service team. He was very knowledgeable and patient answering our questions.
Thank you for a wonderful and positive experience.
My wife and I are very pleased with Alpin Haus RV I would recommend them for all your RV repairs and issues We had a hole in our roof from a tree branch in a storm and had to replace the complete roof They told how long and when it would be done and they true to their statement I am not excited about paying everything up front and I was nervous but I trust them now and they are our go to dealer ship We have a 2022 Grand Design 28bh that had alot of problems and the dealer ship we bought from was a nightmare with lies after lies So to Wayne in service and Mike in sales thank you and I highly recommend you
Services where performed as asked. While waiting for the rv the staff updated me on a time line for when it would be completed.
good service well done.
I think your service department is great!!!
It's my fifth camper I have bought from you and have had great service from. Day 1.
Dave is my contact , very knowledgeable ,friendly and efficient
Repair time is slow. 1-1/2hr to replace a two foot gas line from tank to regulator
Your prices are outrageous. All the extra fees 80 dollars to re connect a break wire! Come on! I will do all my own maintenance work from now on.
Okok..0k
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A visit to the service department is always pleasent, fast, and efficient! Good place to do bussiness.
Quality of product
Communication!!! No one ever returns my calls nor emails. Still waiting for my RV.
Good service at a fair price.
Very large selection of all types the campers. The parts/accesories store has quite a selection too. Sales, service, and delivery staff are friendly and knowledgeable.
Reliable, professional, thorough. Great people.
Timely service and great follow up.
Professional personnel, very knowledgeable, and accommodating.
Inside of my boat was left very dirty with back seats left off and just laying inside on the ground. I paid extra money for professionalism rather than using my private mechanic as I had a great interaction with the Service Writer, but I'm happy that I pulled off the extra work that I was originally planning on doing with Alpin Haus and am going to let my private mechanic do it. I'm not paying extra to receive the same or in some cases, less than what he is offering me.
My boat is not fancy or expensive so I get why a mechanic wouldn't care about leaving it clean but that tells me all that I need to know about what to expect. Previous experience with A.H. last year with a broken Sea Doo was terrific. I'm amazed as the difference with this experience with the shop.
We were treated royally and when life’s circumstances changed and we had to put our 5th wheel up for consignment- they followed through and sold it for us- sent $$$ within a few days!
We were very grateful!
Thank you Scott and Paul!
My salesperson don terpenning was an awesome person to deal with .and the department did a good job explaining my camper and taking care of us.
Very courteous and helpful
Sales people are very nice and are not pushy. Service people are very helpful and kind.
Friendly salespeople and finance manager
You sold me a 2020 camper in 22 that had roof defects and never disclosed that. Now it needs thousands of dollars in repairs.
Very professional and fairly priced.