based on 1860 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Getting parts from service takes a very long time. Good thing the service manager Lisa was outstanding.
Everything extremely friendly and knowledgeable about campers
Our sales experience was great, but our experience with service has been an ongoing challenge (starting with our first trailer in 2023). I have currently sent 3 emails to service, with no response to date (most recent was last week). We dropped the trailer off for in/out winter storage and roof inspection on October 16 in Amsterdam location. I was just asking if there were any issues found that needed to be addressed during the inspection (this is a new 2024 Grand Design). I think there is an opportunity to improve how to track customer inquiry responses (if they get responded to, and how long does it take to respond). Happy to provide more details if you are interested. Thank you for reaching out to check. P.S. My husband thinks I am being generous giving the service dept a 5.
Don and Jim were very patient and went over the sale of our new Motor Home so we understood everything.
Don has been so good answering our questions long after the sale.
We have purchased motor homes, campers, motor cycles, canoe's and all types of items in the store over 50 years and have never had a problem.
We always get our service done in Amsterdam even though it is not close to home but we know they do it right and in a timely fashion.
Answer the phones.
I was advised not to buy from Alpin because of a reputation for poor customer service. That turned out to be correct.
Our experience with Alpine Haus was enjoyable
Our salesman Charles was informative polite and gave us our space to talk and look at what we were looking for. Charles was always available for questions or for whatever we needed in our purchase. Everyone was nice and courteous
We love Scott in Service. He explains everything to us, he is very personable and always returns our calls.
Knowledgeable and friendly staff. We found an amazing travel trailer- even better than the one we originally planned to buy.
The service department personnel have been so helpful and professional.
I am treated in a courteous, professional manner in my business dealings with Alpinhaus
friendly, knowledgeable and honest
Very thorough during walk thur. All questions was answered and the ability to store RV at site till next spring.
Great customer service and service department.
Friendly and knowledgeable.
Very friendly and informative
We’ve been bringing our fifth wheel here since we bought it 7 years ago. Friendly staff and the service manager listens to your concerns and is always willing to work with you. Thank you for caring about your customers.
Great customer service! Both the office and employees that service our pool and hot tub when needed are very competent!
Never had a bad experience with any of the staff sales or service. Service personnel always attentive, accommodating and professional. Service thorough and dependable.
Your staff is top notch from all departments we meet with. All are very courteous and knowledgeable. Thank you
Winterized my camper
Brian in service keeps me up-to-date and explains service needs very well. Personable and easy to talk to - explains things at a level I can understand.
Since purchasing my Sea Doo Switch from AH back in 2022 I have had nothing but great experiences. They get me in for service quickly and I have trusted them each winter since with servicing, wrapping and storing my boat without any issues. I like my boat ready early in the season and they always have it ready when I ask. The salesman remembers me when he sees me and each and everyone of the service and parts guys are politely, friendly and knowledgeable.
Quick and efficient.
Great service
Very professional and courteous. All levels. Sales, paperwork and walk thru. Mike, Jim and Steven.
The employees are what make it a great place to do business
Rob, service manager/foreman was very helpful, cordial, and easy to work with. Very customer friendly skills.
Fast reliable timely
the service was above and beyond and me and my wife want to thank you
Dan & Darlene
we are the millers
As new camper-owners, Alpin Haus and their Middletown, NY team has been extremely helpful in guiding two newbies through the camper and camping experience. A quick call to them while we are out in the camping world, scratching our heads about how something works in our camper, and they are quick to help!! The whole team is kind, courteous!!
I am very happy with this company! very glad I found them.