Customer Testimonials
The salesperson, Steve Quinn, was easy to work with and John, the person who did the orientation to my travel trailer, was extraordinarily patient and extremely knowledgeable. A good experience.
Things went Very Well .Matt the Tech took great care of us with our not so well Built Montana to Repair the bedroom slide that was not DONE Correctly at the Factory .Very Pleased it working now. Please unit was brand New in November .
Quality product and timely service
Will in service continues to provide prompt attention to any issues, and the service center team was thorough in diagnosing the problem, and they worked to ensure I had our camper back in time for our trip.
Good follow and status updates from the service department
Great service. Convenient drop off, pick up, and payment.
On schedule service.
The products sold are pretty high quality compared to others I seen. Service is about par to other dealers I've had experience with.
Our service man did a great job and was very professional.
Every time we have had our RV serviced at Alpin Haus the service people are professional, all the work done in a timely matter. The service department is why we would buy from Alpin Haus again
I had an issue with the Forever Warranty being inactive, you investigated and the issue is in the process of being resolved with the Forever Warranty status active.
I was pleased to have my repairs completed under the warranty claim. The only issue I had was communications. I arrived at 8am to have the repairs done and was given an estimate of 2 hours. At 10am I went to the service area and was told it was going to take longer. At noon I went back to service and was told it would not be completed today, could I leave the unit there.
If someone had told me at 10am that it was going to take longer I would have called my wife and got a ride back to Albany much sooner. I was right in the building, someone could have called or paged me.
Simple process, clear explanation of details in sale. No last minute surprises.
Have had some issues with figuring things out with our camper. However when ever we had a question or problem it was quickly answered. We have called our sales person many times and received prompt answers.
Service is always very thorough and easy to work with when we bring in our RV.
We love our Grand Design Solitude 382wb-r. Matt & Kevin in the service department are great to work with. They took care of a few issue we had and got use and got us back to camping and keeping our reservations.
Thank you!!
Great people always there for you and great service
When I have a problem with my Rv Matt helps me get everything done on my Rv very fast and very personal at all times thank you Matt and Alpin Haus
Every employee we met was professional, courteous and very knowledgeable. The sales team was not aggressive and took the time to discuss our wants and needs. They made recommendations based on the information we provided. Then suggested a few makes and models for us. We are very happy and pleased with the 5th wheel we purchased. I will continue to do business with them now and in the future. This is as a great experience as a first time buyer.
the only thing wrong was they left a sticker on our windshield. should have taken it off before returning oue rv.
Products are good across the board but what makes Alpin haus better than others is the customer care all way through the purchase and even after the purchase they not about numbers of sales but rather the comfort and ease and also wish to have a life long customer
Everything went smoothly.
Excellent customer service!
Very easy to schedule boat maintenance
Did it all by phone
Excellent service
Thorough cut me up to date on what was happening completed the task on time
The friendliness and the honesty of all your people.
They now get right back to you do what they say going to do not like the old days I guess they saw the light if things stay the same I’ll keep dealing with them
The service here was so much better compared to our last experience at another RV dealers’ company in the Hudson Valley! The salesman was knowledgeable and very helpful. When we picked up our R V another gentleman walked us through the inside and outside of the RV explaining how to operate everything and shared many tips. Finance went smoothly and we were ready to go in no time! Such a great experience! Not a lot of pressure from anyone. I highly recommend Alpin Haus and wish we had purchased our last RV here too!
Very pleased with the service department.
The only reason I did not give a 10 is because, at times, I have to follow up with a phone cal.
The products are good quality. Everyone we worked with was amazing, especially Mike, Dennis, and Chris. Everything was explained thoroughly. Owning our first travel trailer, we feel confident using everything with all of the information we were given. We really love the forever warranty.