based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The products are great, but the people are what make Alpin Haus so exceptional.
Wonderful service managers.
Love Dave B
Jennifer is the best! She is so friendly and knowledgeable. She makes everything easy, thanks Jennifer!
You're always timely with boat pickup and drop and do a great job with repairs. Brian is excellent to work with!
Bought my camper and brought it home 5 September. Took it camping every weekend since and everytime the bathroom smelled of sewage and there was waste water on the floor coming from the toilet. Three trips to the service department and apparently about 560 dollars later they state nothing is wrong despite videos i have showing the issue and multiple photos sent to the service advisor. So it is not covered under warranty. And 408 of that was taken from my account without so much as a call and it caused the account to overdraft. The third trip they insisted they come pick it up from my home as they did not want me to have to come all the way out there again. If that delivery is a part of that bill I am going to go nuts.
Responsive to my questions and needs
They are awesome on customer service, they go over and Above
Been dealing with your company for years
Estimate was on target, work completed in timely manner, service desk personnel knowledgeable & very polite.
They take care of customers and work with them . They make sure everything is working .
Top notch staff. Always attentive. Stand behind the products they sell. Treat you like family!!!!!
A history of good service and courteous .employees
The staff is very friendly and do quality work.
Our Forrest river class C has performed flawlessly so far. Staff has been helpful and professional.
Quick response friendly staff
The service department is always accommodating and they get the work done as scheduled, Kevin in service dept is thorough when communicating when my pontoon is in for service.
Everyone was great to us ,Thank you!
Very easy service staff to work with. Good attention to detail when entering my service order.
Everyone was helpful and did a good job.!
Very happy with boat.
Very disappointed with difficulty in completing the sale.
Too many requirements for signature of purchaser.
I live long distance and needed help with a friend who lives close. He wasn’t permitted to pick up the boat and sign for me.
VERY frustrating!
Very knowledgeable & friendly with many options to choose from. They made process easy with no pressure. Very grateful for all!!
you were very professional and helpful
Very friendly and reliable
Courteous, knowledgeable and professional regarding pools.
Most of the issues wasn’t addressed or resolved by management. I was told service manager was going to call 2 separate times but they never reached out. Battery change and cable replacement for camera took almost 2 months. Definitely time management issues and lack of communication with service.
The technicians at your Saratoga shop fixed a very squeaky slide and a window leak. We are very pleased.
I like jayco trailers
Service and Parts staff are very professional and knowledgeable. Just had my boat winterized and had a couple of repairs completed.
Time to repair.
Always had great service at this location. Personal are very friendly and helpful. Have purchased from this location in the past, and will do so in the future. Very satisfied.