based on 2469 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service…outstanding people that treat you like family
You suck with every single business transaction that I make with your company you are all liars don’t care about your customers all you want is our money you are disgraceful!!!!
The service staff that i worked with, Grace, Rich, Ed and then Taylor were FANTASTIC! They took the time with me to explain and educate me. I bought my RV at Alpin Haus 2 years ago and I can honestly say that the Service dept. Is 1000% better. Thank you!!
Andrew from the service department in Saratoga was excellent. I had alot of questions that he went above & beyond to answer. I feel so much more comfortable with my Thoe Tellaro.!
When I purchased my used trailer in Gansevoort, I was informed there was a good faith 40 day period during which any problems that were not detected during prep and the walk-thru would be addressed. I asked if the Orange county facility (2 hours closer to my home than Gansevoort) could do any work within tje 40 days if warranted. I was assured that, since part of the same company, this arrangement would not be a problem.
Within 2 weeks of ownership we had two issues. The propane selector valve cap had fallen off on our ride home from our purchase. Also, the first rain event we had since purchase revealed a slow leak in the rear vent mounting flange leaving water drips on the floor. I called the Orange county facility and Michaela responded with a msg stating she needed to confer with my salesman. A few days later I called again and left M a voicemail. A few days later she texted me that she wanted to get my trailer on the schedule. I responded right away with several dates. I waited a few days but no response from M. I called M and left another voicemail. Finally I heard back from M and we got on the schedule for good faith repairs plus winterization. When I arrived with the trailer one of 2 attendants at the svc desk printed up an invoice for repairs and winterizing. I explained the 40 day arrangement. She responded that Alpin Haus does not honor any such arrangement. I refused to pay for repairs. The other attendant, I assume was Michaela, then spoke. She did not look away from her computer screen the entire conversation. M told the other girl it was all arranged. So then a new invoice needed to be prepared. The other girl was flustered.
Since, my trailer has sat in the parking lot, outside the gate until 10/07. I have not passed the facility in my travels since.
Today my credit card wad charged for winterizing but I have not heard anything, text or voicemail, from svc dept.
I only mention this all because I know Alpin Haus has built a tremendous reputation and expects better from assistant service managers. I will leave my positive initial Google review because I would much rather have this situation and unprofessional treatment resolved in house rather than in a public review.
I anticipate getting my trailer back soon, but again...I have heard nothing since I dropped it off, on October 4.
Thanks for reading,
Steve Last name removed
Always curtious and the work is done right the first time
Loved my Alpin Haus experience. Service department is excellent.
However, I was told that storage would no longer be free. This is one of the reasons I choose Alpin Haus over other marinas. I feel it was a "bait and switch" tactic. I think this should only apply to new purchasers and previous purchasers should be grandfathered with the free storage. I'm sorry to say that this may cause me to choose a more local service.
excellent service and people that work there are just great!!!!
Our pool was installed in 1986 and has been diligently cared for by a competent, dedicated and friendly staff. Sales, service and on-site crews do all they can to keep us swimming and not in debt. Thank you!
Every one was very good at they do Mike was very good
Everyone is so helpful and informed about your products. It is a pleasure to work with everybody!
Very friendly and helpful.
We have dealt with Alpin Haus a couple of times and they have always been professional and knowledgeable. They are friendly and helpful.
Prompt and quality service
Friendly service staff honest great pricing for service work was complete when promised
Service
The staff is so helpful and amazing and always greet you with kindness and a smile! :)
Boat Service Department is very friendly, helpful and professional. Highly recommend
I sent an email to Kevin, your service advisor yesterday. He should have all details. I brought my 2024 RXT-x in for winterization and service. It had 13 hours and showroom condition. When I picked it up the hull was damaged. Looked like somebody got a little crazy with a buffer wheel. Kevin has the details. I'm not happy. I want my money back for the services performed and I want it in the body shop and fixed at no cost to me before the end of this month. Please have Kevin show you the email I sent him or let me know if he did not receive and I will resend. The tech that did the service referenced a GTXR with a turbocharger for some reason. By the way Kevin was great, but his team let him down, I'm afraid.
Thank You
Name removed
Phone number removed
Everyone was clear patient and thorough
I can always get me questions answered.
The staff is always attentive to what my needs are. We have purchased 3 RV's from them with consistent after sales service with all 3 RV's. I am very happy with Alpin Haus RV.
Have always had great service here.
I brought my camper to be winterized and the warranty forever to be performed yesterday and we had some trim falling off the ceiling in the master bedroom that I wanted fixed. The work was performed earlier this year. Instead of telling us we will take a look at it and let you know. We were told the camper is no longer on warranty and there would be an additional charge! Very frustrating! You guys did take care of the issue but every time I bring my camper to be serviced we feel you alway want money! My frustration at the time was you guys don’t stand behind you work that was only done earlier in the year! This camper since the beginning has been nothing but issues and has had a long list of repairs since the day we purchased it.
Our 1st winterization was fast & easy. Everyone there is friendly & informative.
Showroom is close to my home and the staff are informative and friendly.
Less resistance in transferring parts between your two local locations
Very personable and helpful
We LOVE our 2024 Imagine 22MLE !!
From the delivery to our seasonal site back in May to our call to the service center in September, Kim W. was a great help. To our visit to the Saratoga Alpin Haus service department with Scott and technician Andrew! We appreciate you all!! Thank you 😊
Service is time reasonable. Our Georgetown motorhome seems to finally be trouble free. Friendly service reps, especially our Jennifer Downing. All personnel pleasant and knowledgeable. Much better than most RV dealers, especially CW.