based on 1860 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The shop got my boat in right away for repair. They went through it quickly, got back to me with an estimate in good time.
The cost and time estimate were right about what they told me. Good service and I’ll be happy to return in the future
The whole staff is amazing!! Very helpful. Not pushy. They also give a a price quote with everything included the first time not just a bunch of make you feel good numbers and a bunch of add on at the end!! I would totally recommend this dealer.
Very easy to work with, had a wonderful experience with our walk through and loved our name on the screen when we came in! Yes we ARE happy campers and can’t wait to get camping! Thank you all, and will def recommend.
Very good service. Just a little expensive. Very satisfied
Very responsive and helpful.
The ease of scheduling and communication of needed repairs.
great experience
Excellent customer service.
A better communication on the service that was done and someone to make sure we got the camper all hooked up correctly. They could of had more blocks under the stand so that we wouldn’t of had a hard time hooking up
Kim was great! Found me a great RV and was always quick to call with information/updates. Couldn’t have gone any smoother!
Everyone was so friendly and helpful.
Great service. Thanks
Techs were very willing to make the extra effort to fix the liner that was pulling away from the edge of the pool (and were able to fix it in the shallow end), and also advised they would get Doug to come up to fix it in the deep end.
I was very impressed with the Technician that worked on my camper
Everyone is very friendly and helpful. This is our 3rd product of Forest River by Design. We haven't had any problem with the make.
Josh Deaul in sales was absolutely great! Takes care of you and always answers the phone. Wicked knowledgeable on all products I highly recommend him. I’m on active military orders and my schedule was very tight and difficult and Josh was so good about it and was accommodate me in every means necessary!!
Signed
Peter Miller
Excellent product quality and selection; low-pressure knowledgeable sales staff, excellent service and technical support, professional business and administrative staff.
Very friendly and knowledgeable staff.
Service is always there to keep my toys running flawlessly over the years. I rely on them to recommend maintenance and provide suggestions on products and services that I need. Shout out to Brian and team... Thank you for taking care of me over the years! Much appreciated!!! See you in the fall......
Everyone we interact with is genuinely looking to see how they can help. Not looking to see how they can move on to the next thing in their day or hand any situation over to another person. Whomever we work with has always stuck with us, stayed involved or at least kept themselves informed as to what was going on until they knew the job was done. This has been the case for both sales and for service.
Brian Barnes from Service was extremely helpful. He acknowledged the fact that I was only going to be at my vacation home for a limited number of days and got the repairs done before I had to leave.
Our 2023 Suntracker is amazing!!! Everyone from sales and finance to service to pick up was so patient, understanding and treated us with kindness and respect. Couldn't ask for a better buying experience.
Thank You,
Dave & Amy Snell
D & A Overhead Doors & Service
Always someone available no matter what department you need
Well communicated and previous work tracking. Promptly response to the services requested.
Right on schedule
The cost of inspection blew me away. I had one done in the fall to keep in agreement with my forever warranty. When your service dept called to schedule a de-winterization they said and also an inspection. One I thought it was required to do so for the forever warranty. I know now it wasn’t. But what shocked me most was what I was charged for an insoe tion. Over $600!!! The inspection to keep in compliance with the forever warranty was under $400, and that included service for a possible leak. Why would an inspection cost me over $600??? After telling me I owe that much for them to look over my trailer, I’m given a list of suggested repairs. One being a broken screen door that was fine when I dropped it off for storage. The other suggested work is resealing, which I know is standard maintenance. I feel completely taken being charge over $600 for an inspection, then being asked if I’d like to schedule an appt for the resealing. I’m new to RVin so I trusted Alpin Haus, now I feel like a complete fool and all I want to do is to get rid of the thing.
Great place!
Excellent service for the last two years no complaints!
We paid for a prep fee and things where not presentable and many small little details needed to be address
The unit I bought, a Grand Design, Imagine XLS 22MLE is a well built travel trailer and supports Grand Design’s reputation for quality work. Alpin Haus took my order, negotiated fairly with me and delivered my new trailer in short order and as promised. I am pleased with both Grand Design and Alpin Haus.