based on 4486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is awful, phones are not answered, service department is incompetent
Quick and reliable
Great selection and excellent service!
Unprofessional and sold us a broken camper and would not fix it.
Great customer service. Always a pleasure dealing with Alpin Haus.
They are so accommodating with appointments and any other thing that we need. Very friendly yet still professional. We like being able to build a relationship
Jessica was a pleasure to do business with.
personal care
we were rushed thru the finance process at time of deal and at signing, after having to wait more than an hr after our appointment time. as a result we were rushed thru our walk thru and little time to transfer pers belongings from old to new trlr by COB. we were told trlrs would be left in store to complete process next morning. upon arrival, Alpin Haus had moved trlrs from store and then found employees had dump some pers belongings into boxes i left. theres a total lack of communication ftom sales, to finance and service.
Further and most importantly, finance rep did not listen to my request to NOT include the cost of my extended service contract in financing agreement. i specifically stated that i would pay for that separately by credit card. i paid that amount at time of signing via credit card yet after reviewing documents at home i found that he disregarded my request and resulted in me financing $3769.12 more than necessary had those instrcutions been followed. instead, he included that credit card amount as part of CASH to Alpin Haus for down payment. i didnt catch this at signing because we were rushed with documents just jammed in front of us to sign because he was late. more care and attention to detail needs to taken in this process. i continue to b aggravated with how the financing was managed and frankly Apin Haus should be reimbursing that amount paid for the service agreement so i can make a principle payment on my loan in that amount. i'll b reaching out to a business manager directly about this
Better communication with your customers. Before charging anything to a customers credit card you should discuss it with them
GREAT STAFF!
Speed of service
Failed to service pool as scheduled.. so now it's cleaned just as 5 rainy days in a row arrives. Had it been serviced as scheduled we could have at least used it one day.
Missing the cleaning day because some one said we had an altercation of some sort with the service staff. Never happened.
Everyone we interacted with was knowledgeable and friendly. Mary and James went above and beyond to get us through the registration process with the state of Vermont. We appreciate all that was done for us as we picked up our new Grech Strata Ion.
After the sale would be very nice for your sales soon to ask how we were making out with the RV instead of customer calling back. A year ago had a quote written up that seem to be extremely high in cost. One item that I particularly took notice of was a replacement for a screw inside the hallway of the RV $75 to replace that really.???? Customer care now and then is extremely important along with common sense cost Recently, I just had a new awning replaced on my motorhome. That service was very good. The sale is not the most important part of your business. It’s customer service thank you very much. Doug Last name removed
All great people working there
No follow up from the salesman after my machine was ordered. I had to initiate the calls to see if it had come in. Once it did come in I never heard as to the status of being ready for pick up. I stopped in 4 weeks later (just prior to Memorial weekend) to get an update and nothing had been done. He scheduled the work order while I was there and it would be ready around June 7 which was totally unacceptable. He was able to move it up to 5/29 which was much appreciated. I do wonder if anything was going to be scheduled for my machine to be picked up if I didn’t personally stop in. I purchased my Pontoon boat from you 7 years ago and have had very good follow up with my service and repair needs. I didn’t think about it at the time when I picked it up but I would have liked to know about purchasing an extra key. To get one now I would have to bring the machine in to pair the key. Not the end of the world for sure but I would have liked a little more follow up that my $40,000 investment was being looked after.
Service Team is awesome
The cover they made for the cover of our hot tub matched perfectly and fit perfectly.
they arrived when they says and did what was required
It was very easy to make the appointment and all of my questions were answered.
Very customer oriented made the purchase of our new Sea-Doo very enjoyable
Service dept addressed my needs after a call with them and very pleased to do business with them
The entire service department is helpful and knowledgeable. I am so happy to have found this dealership! That said, when picking up my camper from winter storage I did ask for, and pay for, the department to inflate the tires to the proper PSI. When we drove to Lake George, the camper was really all over the road like it has never been before. I slowed down to 50mph in the right lane for the short trip on 87. When we arrived I checked the tire pressure. The sidewall says 50 psi max, the sticker on the camper from the original tires said 60 psi. My pressure gauge goes up to 65 and needle was pinned past 65 on three of the four tires. That could been a dangerous situation if that were a longer trip. I think it was worth mentioning in case it helps future customers. Thanks. Vin
We brought our Georgetown 31 L5 motorhome in for some repairs. Our appointment was for a roof inspection and MV inspection. However, we had several other issues, including a slide out problem, grey tank issue, roof gutter issue, and needed oil change. The friendly helpful people of their service dept. said they could look at them all if we could wait. We waited in their comfortable lounge till they were done. All issues except the grey tank issue were taken care of. A day later their friendly service manager, Greg, called on the phone to check our satisfaction, and our most wonderful service advisor, Jennifer, also called to help us schedule another service appointment at our convenience. Although we have had extensive troubles with our new motorhome and been stuck at campgrounds twice by slide not retracting, and had many other problems due to poor assembly at the factory, Alpin Haus is doing everything to help get them all fixed.
Great service from the sales process to taking delivery. First class!
Able to schedule service with what works for me
We sincerely appreciate the incredible personalize customer service from the Alpin Haus service team. We had a desperate problem when our one of our camper slides would not go out. We called the Alpin Haus and immediately got a call back from the service team. Scott and the manager of the service team reassured us that they would help us despite this being one of the busiest times of year for the RV business. The service department supervisor Rob broke away from his teams busy schedule and made personal service call to our camper within one business day. We were away when he came and were surprised when we came to our camper to find the slide out and the problem corrected. Scott who was our main contact always follows up and returns calls and/or emails.
Its great to call a business these days and talk to a real person and be reassured you will be taken care of and know its true.
Thank you again for helping us we are happy campers,
Mike and Chris
James his time to explaining the differences between the brands and designs. He patiently answered all our questions and concerns.
Steve was also very knowledgeable about our camper and provided helpful tips and suggestions to keep us safe and enjoy our camping adventures.
Scott in service explained everything and very professional and nice to work with. Kept is informed and RV was completed quickly.
Thank you!!
Tracey Borromeo
Lynn Pino